I was bit nervous after reading previous reviews but still went ahead with Pinnacle and my experience was really great. The appointment was quick and review was thorough. The surveyor has visited on t... See more
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Pinnacle Surveyors is an independent firm of chartered surveyors based in the East Midlands.
Stores Road, DE21 4BD, Derby, United Kingdom
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Replied to 30% of negative reviews
Typically replies within 1 week
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Extremely upset with my experience of Pinnacle. I had 3 local estate agents value my property and I received an asking price offer (priced in the middle of the valuations). Pinnacle came to survey/value my property and down valued by a massive £20,000!!! This is less than the 'Zoopla valuation', which I believe is just a rough estimation, and doesn't take into account my new fitted kitchen, newly decorated rooms, or garage conversion which has added a bedroom to the property! I am in a very difficult position now with my onward purchase (which may not even happen), thanks to Pinnacle. I would NOT recommend using this company.

Reply from Pinnacle Surveyors
Very impressed with the service provided. Booked the appointment over the phone with a very polite and helpful chap. Appointment was booked in for the next day, and Sam Hare called to let me know he was on his way. Very professional, very knowledgeable (I asked him lots of questions), very courteous and pleasant to deal with. Valuation provided the same afternoon, so overall, a very smooth and pleasant transaction - Thanks!

Reply from Pinnacle Surveyors
he rang me up explained everthing to me and he was really nice plus he said if i need toask anything give him a ring

Reply from Pinnacle Surveyors
Pinnacle helped me complete a HtB valuation. I found their service to be prompt and professional. Their friendly staff were responsive and polite in all correspondence both in writing and via phone. I would highly recommend.

Reply from Pinnacle Surveyors

Reply from Pinnacle Surveyors
Prompt communication and fast, quality turnaround. Couldn’t have asked for anything more. Thank you!

Reply from Pinnacle Surveyors
Very good communication and their surveyor visited our house the following week. Friendly service and all ran smoothly. I would definitey recommend Pinnacle Surveryors.

Reply from Pinnacle Surveyors
Report provided efficiency. Report helpful and clear. Follow up call with the surveyor was really useful.

Reply from Pinnacle Surveyors
Survey was done according to our requirements. However the surveyor missed one point, said there was no electricity in the garage when in fact it had 4 3pin sockets. Overall it was satisfactory and we got a follow up call a few days later.

Reply from Pinnacle Surveyors
Highly recommend them. Prompt efficent and report sent over very fast.

Reply from Pinnacle Surveyors
Prompt response to my enquiry, appointment available within a few days, knowledgeable and friendly surveyor from the local area.

Reply from Pinnacle Surveyors
Good value for money. Survey completed and report delivered in a week followed by a phone consultation so we could discuss any questions we had. Sur ever also made a follow up call to the vendors to ensure report was accurate and reported conversation. Would highly recommend.

Reply from Pinnacle Surveyors
The men was verry rude and he didn't answer my question.
On the end of the day I have payd him to come and survey the property he spend 2min and he was gone didn't answer any of my questions and when he noticed I'm not English he was even more rude never have your company survey any of my property's.
God bless you

Reply from Pinnacle Surveyors
Easy to read informative survey
Contact from a surveyor afterwards to ensure we didn’t have any questions or concerns and just to reiterate their recommendations.
Offer for us to contact the surveyor directly in the future if we have any questions. Thank you

Reply from Pinnacle Surveyors
My survey report was very thorough and my conversation with Edward Green was very helpful.

Reply from Pinnacle Surveyors
A very quick service - providing a detailed report in a timely manner

Reply from Pinnacle Surveyors
The survey was conducted promptly and a detailed report was provided within a few days followed by a phone call from the surveyor to discuss the findings and answer any questions.

Reply from Pinnacle Surveyors
Very professional. Their booking process was exceptional, confirmation after every call via sms and email, felt I knew what was going on at all times. Was well looked after and their surveyor was professional and courteous.

Reply from Pinnacle Surveyors
Very polite and completed the work sooner than expected. Thank you

Reply from Pinnacle Surveyors
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