The delivery of the tin of varnish I bought from Pirates Cave Chandlery was very poor. I got the product 5 days after. However, the service was good, Jessica managed to get the product delivered t... See more
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See what reviewers are saying
Ordered a automatic life jacket on a Friday but understand it wasn't getting dispatched till the Monday then it took 5 days to arrive, which was to late as we were away on holiday on the Friday mornin... See more
I don't give 5 star reviews lightly... in fact I'm a moany hard to please sod who values customer service greatly. I do however give a rather rare 5 stars to these guys because from start to finish t... See more
I have just recently taken up kayaking at the tender age of 68. Knowing little about the subject I looked online to find out where I could purchase a personal floatation device and found this excellen... See more
Company details
Information provided by various external sources
Established in 1991, Pirates Cave Chandlery has grown to become one of the largest, well-known and well-stocked Chandlers in the South East of England. Our main shop is based in Rochester, Kent and we're ideally located near the River Medway and River Thames with Chatham Marina, Gillingham Marina and Hoo Marina just a few minutes away. With two floors and over 3,000 square feet of floor space, we stock a wide variety of chandlery products to cater for our customers, whether they be dinghy sailors, yachtsmen, motor boaters, or canoeists, we've got it covered, and all at highly competitive prices. What's more - we're open 7 days a week. Our website has become our 'second shop' and we thrive on being able to serve many more customers, with our chandlery products, wider afield. We even have a dedicated centralised stock warehouse to cater for our online sales. Our Staff (or Crew as we like to call ourselves!) are highly experienced, some having served our customers for over 14 years. We enjoy finding solutions and providing advice to our customers - it's something we pride ourselves on. We have a large supplier base, which enables us to stock and source all the items you would expect to find, whether it be from the smallest individual bolt (in Stainless A4 no less!) to clothing, lifejackets, paint, cookers, rope, dinghies and so much more. Of course, it would be impossible to stock every item for every boat - such as that diaphragm you require for your 10 year old bilge pump - but we will do our utmost to source it and get it for you, and fast. That's why we have thousands of loyal customers - customers who we are always so pleased to see and serve.
Contact info
6 Kendon Business Park, Maritime Close, ME2 4JF, Rochester, United Kingdom
- 01634 295233
- customerservices@piratescave.co.uk
- www.piratescave.co.uk
3.7
Average
589 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 40% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Boat cushion arrived promptly and was…
Boat cushion arrived promptly and was exactly as described.
August 1, 2020
Unprompted review
Good price delivered in time.
August 1, 2020
Unprompted review
Very good service
Very good service, parcel arrived on time and product being used daily.
August 1, 2020
Unprompted review
Quick service
August 1, 2020
Unprompted review
Very quick efficient service and very…
Very quick efficient service and very good price
July 31, 2020
Unprompted review
Prompt delivery
Prompt delivery. Goods very good quality, would buy from this company again
July 31, 2020
Unprompted review
Spot- on thanks.
July 31, 2020
Unprompted review
Ordering was easy and delivery was…
Ordering was easy and delivery was quick!
July 31, 2020
Unprompted review
Goods fine delivery poor
Goods fine, delivery poor. Promised on text one day, said they had TRIED to deliver....no ....they never came, we were in all day.....received goods two days later.
July 31, 2020
Unprompted review
One star deleted for missing screws.…
The bailer service kit arrived promptly and was as described except that there was two screws missing hence only 4 stars. I was able to use two of the existing screws so it was not a serious problem but at the high price I would have expected better.
July 31, 2020
Unprompted review
Excellent customer service
Excellent customer service, Nathan was a real help in deciding which life jackets. Highly recommend
July 31, 2020
Unprompted review
Fast efficient service
Fast efficient service, speedy delivery and good value for money.
July 31, 2020
Unprompted review
Great service quick delivery
July 31, 2020
Unprompted review
First class service
First class service. I had just missed the deadline for next day delivery using the online service. I rang the Chandlery - very helpful and they arranged for the product to be despatched which I received the next day!!
July 31, 2020
Unprompted review
Great Service
Easy to purchase from the website, quick delivery and great communication, would highly recommend, Thank You xx
July 31, 2020
Unprompted review
Majomi fenders
Recently bought some Majomi fenders. Good fenders but the inflation valve is easily damaged and leaks if you don’t use the correct adapter. I suggest this is made clear in the advert or an adapter sold with new fenders. It would be a useful promotion.
July 31, 2020
Unprompted review
Reply from Pirates Cave Chandlery
Good afternoon,
Thank you very much for the review and for making us aware of this. We've added this information to the product description of each majoni fender along with a link to the adaptor.
Kind regards,
Sam
Thanks to the excellent service of the…
Thanks to the excellent service of the team at Pirates Cave they were able to deliver everything our customer needed to sail off to Denmark in less than 24 hours from the time of order at extremely competitive prices - thank you and well-done team
July 31, 2020
Unprompted review
Excellent quick service
July 31, 2020
Unprompted review
Life jackets and miscellaneous stuff
Ordered Life jackets and miscellaneous stuff.
Quick delivery. Things were according to pictures. Very pleased!
July 31, 2020
Unprompted review
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