The owners were lovely on the telephone and in person. Very basics campsite which is nice for a little stop over. There are toilets and showers which could have done will a little cleaning, but they a... See more
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Company details
- Travel Agency
- Campground
- Holiday Accommodation Service
- Recreational and Vacation Camps
- Travel Aggregator
- Vacation Rental
Written by the company
Book more than 5,000 campsites, glamping sites and holiday parks on Pitchup.com. We feature a wealth of outdoor holidays from caravans and lodges to tent pitches and wigwams in 70 countries in Europe, the Americas, Australia and Africa. Based in London, Pitchup.com was founded in 2009 and is regularly featured in the national press. Awards include FT 1000 Financial Times' 1,000 fastest-growing companies in Europe 2018, 2019 and 2020, Deloitte UK Technology Fast 50 and the Red Bull 'Future 50'.
Contact info
Zeeta House, 200 Upper Richmond Road, SW15 2SH, London, United Kingdom
- enquiries@pitchup.com
- www.pitchup.com
Replied to 95% of negative reviews
Typically replies within 1 month
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Back to basic camp site.
The owners were lovely on the telephone and in person. Very basics campsite which is nice for a little stop over. There are toilets and showers which could have done will a little cleaning, but they are functional. Our stay was okay however, woken up at 6am by the gentleman in the caravan next door watching his tv very loudly. We did feel a little out of place visitting as I think most of the people are there long term. The gentleman next to us stared at as whenever we came out of the van as if we shouldn't have been there. We wouldn't stay again but is good for those who want a very quiet stay and to just chill out for a few days. Maybe a bit too quiet for us, as we were unsure of where the footpaths were to walk because the road outside the front.
We searched for a camping site and came…
We searched for a camping site and came across a place called Little Clifden Campsite what a lovely peaceful place to stay Sally the site owner goes out of her way to help with anything you need firewood and change for the showers, the campsite is always clean and tiny the toilet & shower blocks are super clean as they are cleaned three times daily, the shops are within walking distance or a five minute drive to a convenience shop, Tesco Asda delivers to this campsite, beautiful views of the sea lovely place to stay.
Really easy to use
Really easy to use, nice website, had all the information on there to hand. Can’t wait to go camping there now
Liked the layout but hard to do a search over a wider area to get ideas
Enjoyed the map showing where the campsites were. Also enjoyed the picture and summary of the sites side by side.
Struggled to get it to show me a number of campsites across a wider area - it wanted to narrow it to a county. Once I selected a couple across a wider area, it was really, really slow to show me both. I would have gone elsewhere, but short of time.

Reply from Pitchup.com
Stay clear customer service not great…
Stay clear customer service not great and sites mediocre who have trouble getting bookings elsewhere look online and book direct and you’ll save

Reply from Pitchup.com
Booking very straight forward.
Never used before but booked our entire…
Never used before but booked our entire trip to Spain in 20mins!
Do not agree with the refund policy at…
Do not agree with the refund policy at all wanting to see personal documents such as death certificates if someone passes away, it is Disgusting.

Reply from Pitchup.com
Please stay away, conning and deceiving website that doesn’t vet its listed campsites
Please stay away! And this site doesn’t vet its listed campsite, will take your money and it won’t give you any support in case of problems with the owners or managers. As it happened to me and my friends that we booked the campsite over a month in advance and we have only been adviced 1 day in advance that we cannot have a fire pit or a bbq.
For us that was the whole point of the trip especially as the weather was looking bad during the weekend.
The owner said that their and conditions have changed after my booking and no one let us After trying to call, and emailed the while day the owner answered exactly on the day of departure
As it was such short we could not cancel could not be refunded and could not find any other campsite .
I feel disappointed, deceived and conned

Reply from Pitchup.com
Pitchup are great no probs at all9 .
Easy to search and book
Easy to search and compare prices on Pitchup. Good availability, easy to check, usually with immediate vacancies, even in high season.
Easy to navigate Excellent website.
Easy to navigate. Excellent information on campsites. Payment processing seamless.
Brilliant eady to use site
Brilliant site to choose a campsite...full description. Love the small deposit to secure a spot!
Uncompassionate
Unfortunately my mother died before our holiday. Pitchup said they would consider refunding my deposit of circa £70 if I provided the death certificate which I did. I didn't even get an acknowledgement. I will no be using this company going forward.

Reply from Pitchup.com
I use pitch up a lot it's a great site…
I use pitch up a lot it's a great site easy to use it offers a great opportunity to filter and just look for exactly what you want I have found a sites a very accurate and they soon remove any unsuitable locations
Great campsite search and booking system
Great campsite search and booking system
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