Pitchup.com Reviews 2,210

Paid for site through pitch up but site and pitch terrible and not what we paid for we did not stay .Site manager said we would get refund from pitch up,but they have not responded to our complaint 6 weeks now. Good for finding sites,but will book directly through site not pitch up.Quite a lot of sites are not allowing booking through this now you have never tried to contact me eventhough you say so on reply

It was so easy to book with Pitchup.
Thank you,
Tina

easy to do not issues took me ten mins ro read all info look at pics and book simple

I found the website really easy to navigate and also it had really honest reviews of the sites which helped when choosing where to stay. Would definitely recommend using it!

Location was amazing so peaceful & tranquil loads of wildlife staff very friendly & welcoming super helpful nothing was to much trouble we even got to see the paramotor pilots fly what a magical place we have booked to return again highly recommended

Everything was clearly explained and easy to understand

What a peaceful camping trip in Porthleven. We enjoyed our stay, washing facilities were more than satisfactory and overall quality of camping went exceedingly well.

Easy to navigate website and simple booking process

Accurate, precise and easy ro use

Had all information required to make a decision and book

Excellent clean facilities, basic site but everything we needed for our 2 night stay.

Totally wicked. Easy to find campsites, easy to review in detail, easy to book and pay. What more could you want?

Love this website. A must for those camping in the uk

Will never use your booking services again. Booking system didn’t sync up with the site I booked so my booking was never even made. Arranged time off work, bought food and packed car. Even set off on the journey. All to find out half way there I was never going to get to check-in. Absolute joke of a service and ruined my trip. Will be seeking compensation.

Nice and easy to book site and services you require.
Down side is I wanted to pay of what I was left owing earlier than date stated, but was unable to do so .did try to ring but the waiting time was horrendous.
So just waited for them to take payment on agreed date .

East to navigate and book. A breeze of an effort!

This is an excellent site. Easy navigate and book a venue.

What a lovely little find. Owners very friendly. Very small site with 4 level gravel pitches with water, grey waste and electric hookup. The spaces have been staggered so you all get a lovely view of the rolling hillsides. Facilities were spacious, very clean, with heat adjustable electric showers. Wash up area good and amazing at recycling. We will definitely be back.

We went to a site on the Amalfi coast booked based on the pitch up description however the site facilities were not as described and the owner was allowing his own dogs to foul the camping area.
I stated all this in my pitchup review only for the owner to then claim I had a great Dane that was defecating everywhere and barking and making aggressive moves towards folk, It was actually a 9 month old Rhodesian Ridgeback, he also accused us of being rude and demanding ! I raised this with pitchup as it was totally untrue to be told nothing they can do. Am sorry you list the site, you promote it therefore your responsible under the distance selling regulations but lesson learned after 22 booking via pitchup never again been caught too many times by lies in the description think twice before you book they wash their hands of all responsibilities so what exactly they do am at a loss to say.
Phoebe has responded via email asking about issues again nothing they can do as sites are responsible again let me point you at the distance selling regulations it's your front end pitch up so it's your responsibility to maintain and check it's above board if not well I may as well use Google and save myself your commission which is what I will be doing in future
Edit
Following your response you clearly have no idea about the rules you say you comply with, as a seller which is what your are PITCHUP is responsible for it's own front end and no attempts to wriggle out will change that, for example Ebay would get prosecuted if they sold or allowed illegal goods to be sold via it's auction site. For clarity I will quote the relevant passage from the website you provided, these are things you must do and ensure it's accurate, before you say that's impossible I also use ACSI and they do just that, your obligation is stated below, it's your responsibility as the seller to check and ensure it's accurate my bank statement says pitch up therefore you sell it

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