Mark Grant & Graham Milburn our engineers are always a pleasure to welcome into our office & have been for over 10 years! Prompt and friendly guys who always make sure our mailing machine is running s... See more
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Review summary
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Graham always goes over & above when dealing with any issues we might have. He thoroughly tests our equipment to make sure we are up & running before leaving. His response time is excellent & is alwa... See more
Company replied
We recently had our machine installed and I was really impressed with the service provided. Matt Lake was extremely knowledgeable and clearly understood the equipment inside out. He took the ti... See more
Company replied
We had a visit on the 17the April from your engineer Neil. He immediately asked us for the problems we were experiencing and then set about repairing the franking machine. He was very polite, professi... See more
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Company details
About Pitney Bowes Ltd (UK & ROI)
Written by the company
Pitney Bowes (NYSE:PBI) is a global shipping and mailing company that provides technology, logistics, and financial services to more than 90 percent of the Fortune 500. Small business, retail, enterprise, and government clients around the world rely on Pitney Bowes to remove the complexity of sending mail and parcels
Contact info
Langlands House, 130 Sandringham Avenue,, CM19 5QA, Harlow, United Kingdom
- 0844 4992992
- clientexperienceukroi@pb.com
- www.pitneybowes.com
4.8
Excellent
7K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Engineer (Steven Simpson) arrived…
Engineer (Steven Simpson) arrived promptly, discovered a few issues with enveloper. After fitting new rollers etc, issues were resolved
April 9, 2026
Reply from Pitney Bowes Ltd (UK & ROI)
Hello Debbie,
Thank you for your positive review of Pitney Bowes and for taking the time to complete the Trustpilot review.
We are pleased to hear that Steven arrived promptly and the issues were resolved.
We appreciate your comments.
Kind Regards,
Client Experience
AS ALWAYS 1ST CLASS SERVICE STEVE WAS…
AS ALWAYS 1ST CLASS SERVICE STEVE WAS HERE FIRST THING NEXT MORNING AND GOT THE PROBLEM FIXED
April 9, 2026
Reply from Pitney Bowes Ltd (UK & ROI)
Hello John,
Thank you for your positive review of Pitney Bowes and for taking the time to complete the Trustpilot review.
We are pleased to hear that Steve provided 1st class service and got the problem fixed.
Thank you for your comments.
Kind Regards,
Client Experience
Easy to find someone to come out to the…
Easy to find someone to come out to the machine. Good communication from all parties including Neil Newson.
April 2, 2026
Reply from Pitney Bowes Ltd (UK & ROI)
Hello Caroline,
Thank you for your positive review of Pitney Bowes and for taking the time to complete the Trustpilot review.
We are pleased to hear that it was easy to find someone to come out to your machine, and the communication was good from all, including Neil.
We appreciate your comments.
Kind Regards,
Client Experience
Reply from Pitney Bowes Ltd (UK & ROI)
Hello,
Thank you for your positive review of Pitney Bowes and for taking the time to complete the Trustpilot review.
We are pleased to hear that you received excellent service, and we were very calm, patient, and talked you through the installation, and all went well.
Thank you for your comments.
Kind Regards,
Client Experience
Thank you again Kevin Murphy for all your hard work
we have been having some trouble with our franking machine for a little while, so we contacted our engineer Kevin Murphy. Our machine is one of the old models and can be very temperamental at times. Kevin has always been so good, and helpful, and a total Wizz at fixing it. This time it was quite the challenge for him, true to form Keven had the machine taken apart, it took a little time, and a very needed clean, but once Kevin had put it all back together it was up and running perfectly, Kevin is always so reliable and he really knows his machines. Thank you Kevin 😁👍
April 8, 2026
Unprompted review
Reply from Pitney Bowes Ltd (UK & ROI)
Hello Michelle,
Thank you for your positive review of Pitney Bowes and for taking the time to complete the Trustpilot review.
We are pleased to hear that Kevin is always reliable and got your machine up and running perfectly.
We appreciate your comments.
Kind Regards,
Client Experience
Rob O'Shea was extremely helpful
Rob O'Shea was extremely helpful, polite and friendly, ensuring issues were solved to resolution efficiently. Excellent Service
April 8, 2026
Reply from Pitney Bowes Ltd (UK & ROI)
Hello Chris,
Thank you for your positive review of Pitney Bowes and for taking the time to complete the Trustpilot review.
We are pleased to hear that Rob was extremely helpful, polite, and friendly, and ensured the issues were solved efficiently.
Thank you for your comments.
Kind Regards,
Client Experience
Excellent service as always from Pitney…
Excellent service as always from Pitney Bowes. After reporting an issue, the engineer was with us first thing the next day.
Roderick Joseph was able to diagnose and fix the problem quickly and efficiently and had the required parts with him. He also explained the problem and how it had had been sorted.
The guys from Pitney Bowes are always very friendly and approachable. Cannot fault the service.
April 2, 2026
Reply from Pitney Bowes Ltd (UK & ROI)
Hello Liz,
Thank you for your positive review of Pitney Bowes and for taking the time to complete the Trustpilot review.
We are pleased to hear that Roderick was able to diagnose and fix the problem quickly and efficiently.
We appreciate your comments.
Kind Regards,
Client Experience
Jim was fabulous and explained…
Jim was fabulous and explained everything well and it was simple Called when he said he would to talk me through the process and done in a jiffy. Thank you Jim.
April 8, 2026
Reply from Pitney Bowes Ltd (UK & ROI)
Hello Dee,
Thank you for your positive review of Pitney Bowes and for taking the time to complete the Trustpilot review.
We are pleased to hear that Jim was fabulous, explained everything well, and talked you through the process.
Thank you for your comments.
Kind Regards,
Client Experience
Patient, polite and efficient
Kevin is a reliable engineer with great problem solving skills.
We rate him 10 out of 10
April 7, 2026
Unprompted review
Reply from Pitney Bowes Ltd (UK & ROI)
Hello,
Thank you for your positive review of Pitney Bowes and for taking the time to complete the Trustpilot review.
We are pleased to hear that Kevin was patient, polite, and efficient.
We appreciate your comments.
Kind Regards,
Client Experience
Mark Grant & Graham Milburn our…
Mark Grant & Graham Milburn our engineers are always a pleasure to welcome into our office & have been for over 10 years! Prompt and friendly guys who always make sure our mailing machine is running smoothly. They were recently on site amending one of our jobs on our machine & completed very swiftly. From maintenance to emergency call outs - nothing is too much trouble! Thanks Mark & Graham, both a credit to Pitney Bowes!
March 31, 2026
Unprompted review
Reply from Pitney Bowes Ltd (UK & ROI)
Hello Linzi,
Thank you for your positive review of Pitney Bowes and for taking the time to complete the Trustpilot review.
We are pleased to hear that Mark and Graham are always a pleasure, prompt, and friendly, and that nothing is too much trouble.
Thank you for your comments.
Kind Regards,
Client Experience
Nothing has been smooth from the moment…
Nothing has been smooth from the moment we got the system. The system itself has been good but the service has not been at all what we would expect. Multiple hidden charges that have been confirmed that they were not explained, yet still nothing done about it.
March 27, 2026
Reply from Pitney Bowes Ltd (UK & ROI)
Hello,
Thank you for taking the time to leave a review. We are very sorry to hear that you're unhappy with the service you received.
For us to contact you and investigate your issue further, please send your account number and contact details to: ClientExperienceUKROI@pb.com.
Kind regards,
Client Experience Team
Great service provided by the engineer
Great service provided by the engineer, Colin Prescod! Colin did a brilliant job—quickly identifying the issue with our franking machine and resolving it with great speed. He was very clear in explaining the problem and gave us a helpful timeframe for how long it would take to fix, which staff greatly appreciated. A new screen was required for the machine; this was impressively replaced the next day. Before leaving, Colin tested the machine with staff and restored all of the previously used settings.
April 2, 2026
Reply from Pitney Bowes Ltd (UK & ROI)
Hello Cheryline,
Thank you for your positive review of Pitney Bowes and for taking the time to complete the Trustpilot review.
We are pleased to hear that Colin did a brilliant job, quickly identified the issue, and resolved it with great speed.
We appreciate your comments.
Kind Regards,
Client Experience
Visitor System
The service was extremely quick from initial query to full set up. Visitor System SAM is easy to use and navigate and there is always someone available to help if you need a real person!
March 26, 2026
Reply from Pitney Bowes Ltd (UK & ROI)
Hello Helena,
Thank you for your positive review of Pitney Bowes and for taking the time to complete the Trustpilot review.
We are pleased to hear that the system is easy to use and navigate, and there is always someone available to help.
Thank you for your comments.
Kind Regards,
Client Experience
Dave DUNN is always friendly and…
Dave DUNN is always friendly and helpful and always fixes any issue that may come our way.
April 2, 2026
Reply from Pitney Bowes Ltd (UK & ROI)
Hello Luke,
Thank you for your positive review of Pitney Bowes and for taking the time to complete the Trustpilot review.
We are pleased to hear that Dave is always friendly and helpful, and always fixes any issues.
We appreciate your comments.
Kind Regards,
Client Experience
Great service today from Stuart Burton at Pitney Bowes
Great service today from Stuart Burton at Pitney Bowes. Thank you.
April 1, 2026
Reply from Pitney Bowes Ltd (UK & ROI)
Hello Catherine,
Thank you for your positive review of Pitney Bowes and for taking the time to complete the Trustpilot review.
We are pleased to hear Stuart provided a great service.
Thank you for your comments.
Kind Regards,
Client Experience
Reply from Pitney Bowes Ltd (UK & ROI)
Hello,
Thank you for your positive review of Pitney Bowes and for taking the time to complete the Trustpilot review.
We are pleased to hear that the installation was easy and seamless thanks to Jim.
We appreciate your comments.
Kind Regards,
Client Experience
I didn't want to change the franking…
I didn't want to change the franking machine but was made to and then we had all sorts of problems setting it up which was a total waste of my time. Still waiting for the tech people to contact me.
March 25, 2026
Reply from Pitney Bowes Ltd (UK & ROI)
Hello,
Thank you for taking the time to leave a review. We are very sorry to hear that you're unhappy with the service you received.
For us to contact you and investigate your issue further, please send your account number and contact details to: ClientExperienceUKROI@pb.com.
Kind regards,
Client Experience Team
Neil was very professional and…
Neil was very professional and explained every step when trying to sort the problem with the machine
March 31, 2026
Reply from Pitney Bowes Ltd (UK & ROI)
Hello Colette,
Thank you for your positive review of Pitney Bowes and for taking the time to complete the Trustpilot review.
We are pleased to hear that Neil was very professional and explained every step when resolving the problem with your machine.
We appreciate your comments.
Kind Regards,
Client Experience
The engineers arrived on time and…
The engineers arrived on time and completed the installation quickly and efficiently.
March 31, 2026
Reply from Pitney Bowes Ltd (UK & ROI)
Hello,
Thank you for your positive review of Pitney Bowes and for taking the time to complete the Trustpilot review.
We are pleased to hear that the engineers arrived on time and completed the installation quickly and efficiently.
Thank you for your comments.
Kind Regards,
Client Experience
Very helpful and knowledgeable
Mike in technical department has been so helpful in resolving an issue we had with the franking machine. He has been incredibly patient and knows exactly how the system works. He found a solution right away.
March 31, 2026
Reply from Pitney Bowes Ltd (UK & ROI)
Hello,
Thank you for your positive review of Pitney Bowes and for taking the time to complete the Trustpilot review.
We are pleased to hear that Mike helped resolve the issue you had, and he was patient, and found a solution right away.
We appreciate your comments.
Kind Regards,
Client Experience
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