Old Pix UK Reviews 

I ordered a lg soundbar from pixmania that was £55 cheaper than elsewhere. I have to be honest and say that i had absolutely no problems with payment or delivery. I paid on a debit card rather than paypal and my order was delivered on time. All i can say is that maybe i have been lucky and i will not use them again purely because of other peoples reviews and its not worth the risk. Hopefully you all get you problems solved.

I ordered a LED TV with Pixmania which cost me nearly £2500, I read the standard great reviews of pixmania and obviously about then TV itself. The competitive price drew me to this company. Within days I received the standard emails and the money was debited from my account. Great!!

Then the problems started... A week went by and I NEVER received another email and more importantly my TV!!! I called Pixmania, and if it hadn't of been for me contacting them they wouldn't of picked up this national technical problem with PayPal payments, disgusting!!

I've lodged a massive complaint and have a representative from the company dealing with my case, whose words around the technical problems was:" lit might be in few days or in worst case in few weeks. Great!!!

I am never going to order from this company again!! The communication, set up and customer care and after care is dreadful!!

If I could award NO STARS, I would. Although I had already been warned about the bad reviews that Pixmania have, their price for the soundbar I wanted was £15 cheaper than anywhere else so I decided to risk it. I wish I hadn't bothered. It seems that although they advertise electronic items at knock down prices, they don't actually have the stock to send. Quite a few days after I placed the order I wondered why I'd had no dispatch details from them so I checked the order on their website. The status of the order was 'Awaiting Confirmation'. Considering I paid with PayPal, I'm not sure what confirmation they are awaiting so I called their "help" desk and was told that there was a problem with the system and that someone would get back to me within 24 hours (a familiar story on here it seems). To conclude, I never got the item and had to contact PayPal to get a refund. MORALE OF THE STORY = DO NOT RISK BUYING FROM PIXMANIA FOR THE SAKE OF SAVING A FEW POUNDS.

Ordered item on 28/11/14 took money straight away confirmed order via email and thats the last I have heard from them no reply from customer services they say delivery 3 to 5 days but has not even been dispatched yet after reading the reviews on here appears I have made a terrible mistake buying from this company Christmas is hard enough nowdays I cannot afford to buy this item
again if pixmania read there reviews its order
numberCCL1504937568
UPDATE
Pixmania finaly replied with basicly they have no clue when item will be delivered I reccomend all the people who are having problems too contact there local trading standards although this company based in france they have a uk based operation that comes under our laws and the more people who register there complaint with trading standards something will be done
UPDATE
Still no refund just empty promises am now concerned this company about to go into liquidation and everys money will be lost so BUYERS BEWARE
UPDATE
Still no refund 15 days now this has got too be the most dishonest company I have ever dealt with using every excuse to hold on to your money they just blatantly lie they promised refund 2 days ago but nothing it is really looking fraudulent so please beware

Ordered a soundbar from them and selected 24-48 hours delivery with UPS. 48 hours later no soundbar and progress still reading confirmed on tracking on website. Gave it another few days and then emailed them. The response was a technical problem with my payment although the money had been taken from my account. When further questioning them was then told they had no definitive answers for me and the warehouse were unable to give a time frame. 10 days later and I have now cancelled the order and wont be using them again. Prices are great but service is shocking.

I recently bought a 50 inch 4k tv off Pixmania with an amazing £200 off RRP.

I then received a couple of phone calls over the next few days to arrange delivery. I told them that i would not be at home during the 9-5 delivery hours, they said this wouldn't be a problem and they would deliver to suit me. I missed the time they gave me by 20minutes and found the TV left with a neighbour.

Looking at the other reviews i can't tell if this was just luck!

However as my experiences have all been good with this site i will still use it again.

I ordered an LG sound bar and paid with PayPal. My order didn't turn up when expected so chased Pixmania for an answer, they said they were having technical problems and that it would be delivered soon. My order status still said awaiting confirmation so chased again and they suggested I cancel the order and get a refund. Then order again and pay on a credit card. I don't think so !! cancelled the order and took the refund.
Currys may be a few pounds derer but I walk from my local so with it under my arm, BYE Pixmania for good. Once bitten walk away.

I ordered a sharp tv at a cost of just over £500.00 on 28/11/14 i paid with paypal. my order said awaiting confirmation until 04/12/14 after many ignored emails i lost patience and cancelled the order and started a case in the paypal resolution centre, after i started the case pixmania finally got in touch and said that they were having technical problems refunding with paypal so could i supply them with my bank details! i told them to pay to my paypal account or i would escalate the claim, and 0n 05/12/14 they refunded me my money.
So if you really want to risk buying from pixmania just remember pay only with paypal, do not fall for any of their tricks such as giving bank details for a refund, take a very hard line with them if your goods are not dispatched within a couple of days, but do not phone them as this will add to your frustration, and if you get the awaiting confirmation message for a few days start a case in paypal, i have been a customer of pixmania for a few years and never had a problem but now they seem to have got very very bad and i will never use them again.

So I paid for a sound bar and an optical cable for it, in stock at the time - next day on my orders list it says "temporarily unavailable" on further research it appears the cable is out of stock - no problem I thought contact for refund on cable and just deliver the soundbar.... NOT THAT SIMPLE!! tried over 20 times to call, can't get through, sent about the same amount of emails. I've had so far 2 back saying its IT problems and I'll get tracking info, that never happened and yesterday had a response from 'Misha' saying that the case will be resolved, and its being chased up and will keep in touch. *update* still the same, no reply no nothing, impossible to get through to, I needed this for a gift, it's plainly obvious its not an IT issue, these guys really do not want to speak to you, ever call just drops after you put order number in, pathetic!!!

First and last ever order from these, thats for certain. And if Pixmania read this, my order number is order CCL1504918364. Get it sorted!

David

I ordered a new LED TV on 28/11/14 and at the time of check-out Pixmania mentioned that order will be delivered in 3-5 days but I still haven't received my product. I have even written to Pixmania using my online account but no response yet.

They use Dachser for goods delivery in the UK / London area. When I track my order on their site, it shows the item, my name and address from last couple of days but still no delivery! There is no contact number where you can speak to. Very frustrating experience.

After taking the money, will you (or do you) deliver the product Pixmania.co.uk?

A truly dissatisfied customer.

It's been five working days since I ordered my Samsung TV from Pixmania. The delivery was stated as being 3-4 days and the online orders screen on the web still says that the order is 'Awaiting Confirmation'.
My money had been taken so I thought I would contact Pixmania. I was told that my online order had been separated from my payment somehow and that IT were dealing with my order from herein. Since then I have received no feedback at all (3 days now!). I had arranged for the TV to be fitted on Saturday 6th December, which is not possible now unless Pixmania get it delivered by courier today.
I was unaware that this was going to be a European TV! This was not mentioned anywhere in plain site on their website (that I could see).
Their ordering system is poor, their customer hotline queuing system is worse than poor and the email communication is shocking.
I wish I'd read this reviews page first before buying. Not recommended.

Shocking service from this company. Ordered an LG soundbar from this company on 28/11/14. Payment was made by paypal on the same day. Order status says awaiting confirmation. Have sent 2 messages so far and no response. Seems to be no phone number on the website either. Think it may be a paypal dispute being raised for this if no reply within 24 hours. Why take the payment if no intention of dispatching items! Absolutely shocking...think i may contact watchdog as many people seem to be having the same issue.

Pauline Flynn

Update 5/12/14 - contacted pixmania by phone this morning. They gave me story about a system problem with orders paid for by paypal being stuck at awaiting confirmation. He has escalated to IT and should be resolved within 24 hours. Delivery charge will be refunded because of delay and he will send me an email to let me know what's happening. But if it's not resolved in 24 hours will just be asking for my money back and cancel the order!

I have ordered a Tv on the 27/11/14 the money has been taken from my account(a large considerable amount of). And that seems to be the end of the process I have tried to get in contact regarding my delivery ( no one answers the phone or replies to emails) this is very worrying. Currently I am £800 down and no TV to show for it. I am seriously considering legal action against this amature outfit. If any one from Pixmania reads these reviews please get in touch before this all gets very messy.

I have now managed to get in touch with a nice lady at Pixmania via the telephone and was told there was an issue with me paying through PayPal and it would all be sorted within 24hrs. And here we are 24 hrs later and no delivery date. And I have a feeling I have been fed a generic lie. What a complete joke.

Ordered item. Item supposed to be delivered within five days. Contacted courier direct, who say they've never even had the item. Dascher said the despatch number must be fake.

Emailed Pixmania, no response.

Paypal dispute going in. Cannot wait for months for item like most on here seem to be doing. That's if they get the item at all.

And please Pixmania online rep.. I've tried emailing. More than once. Pixmania never respond. I'm surprised they even pay you on time. I'd be very careful if I was you.

I've had a great service and an amazing deal on the TV I bought. £100 cheaper than anywhere else.

Yeah it is a European model, but there is very little difference between UK an EU model. You have EU Plug, with UK adapter, so no issue there and only other minor issue is having sort the TV channel order. Easy peasy. Definitely worth the savings.

Pixmania Customer Service was good and they do a fraud check which is great for peace of mind. Very polite and helpful.

Delivery was quick and trackable.

I'm a little puzzled by other negative reviews. I wish Pixmania very success, for me a great customer experience.

Absolutely appalling company - avoid with a barge pole. Basically a load of con men hiding behind clueless customer advisors. My complaint is now being handled by Barclaycard. I ordered a TV over two weeks ago and payment was taken immediately. But low and behold no TV has been delivered due to an unresolvable "IT glitch". I was asked to reorder - what so they can have another £800 to get interest on. TV I see now is also if inferior standard - read the small print guys. Took around 5 hours of my time and fingers crossed I should have a refund in 5 working days. I won't hold my breath! Only took 5 working seconds to take my money. Where are your ethical standards PIXMANIA you should be ashamed. Off to watchdog now!

I have been ordering infrequently with Pixmania-Pro since 2010 even though I have been aware of their terrible customer service record. Because nothing goes wrong with your orders, you think it is not going to happen to you. But then it does.

I ordered 4 items back in October (shown in stock at the time). One item was finally dispatched on 4th November, but no update at all from Pixmania-Pro about when the other items would be delivered. After contacting their support I was assured that the items would come back into stock in '8-10 days' (so, middle of November by the latest).
When no dispatch confirmations had been received several weeks later, I again contacted their support in the last week of November this time asking for a refund for the 3 items never dispatched, but up to now have still received no reply. When their support department stopped communicating with me I opened a PayPal dispute, but when I again received no reply to the dispute from anyone at Pixmania, I escalated the dispute to a claim. Pixmania has to this date not even bothered to reply to me or to PayPal, so I await PayPal's ruling in a few days’ time.

Even after the acquisition of Pixmania by Mutares, it looks like the same complaints that have appeared across internet are ongoing. Because once Pixmaina has your money they really couldn't give a damn. Do not think that it will never happen to you, because like me, your luck will eventually run out. Your item/s will not be delivered and you will have to fight for several months to try and get your money back (in my case near EUR 350). A good company would send updates on order progress, a good company would admit that they cannot source stock, a good company would contact its customers to ask whether they would like a credit or refund. Maybe Pixmania believes that the customer will just wait patiently months on end for their order to arrive. Yet it seems at Pixmania that when the customer actually does ask for a refund, Pixmania conveniently ignores that as well.

I would also like to add that I am also extremely glad that I never took them up on their drop-shipping service either, because my customer service feedback would now be ruined as well!

So, remember, just because an item shows ‘in stock’ does not mean that you will be receiving it any time soon. Ordering with Pixmania-(Pro) is pure 'Russian Roulette'...


** UPDATE - 04/12 **

Well, leaving this review has certainly helped, because I have just now received an email reply from Pixmania. A reply to an email sent to Pixmania customer services 8 days ago (back on 26th November).
** Note to Craig/Pixmania mediator - so therefore not replied to within 24 hours as you have stated **.
According to Martha B, my refund request has been forwarded to the accounts department, so just maybe I will now see the return of my money before PayPal's deadline for a solution. If there is no solution (refund received) as the deadline passes, I will proceed with the PayPal chargeback to make sure that I do receive my money back.

Looking at the responses from Pixmania, it seems that it is concerned about the amount of negative reviews it is receiving on Trustpilot. A pity that Pixmania cannot reply to customer's emails in the first place, and then I'm sure they wouldn't have so many upset customers taking to Trustpilot in order to vent their anger (if you look at the posts here, just about all say they are being ignored by Pixmania).

In reference to Craig's comments - yes, I will also copy my original posting onto the Pixmania-Pro TrustPilot page, so that Pixmania's (prospective) customers can read it there as well.

As to Craig's comment that 'Stock can be sold out and we do contact the manufacturer of the product when stock is low. The manufacturer then advises us that we should expect so many units to arrive at a certain date. This date is only ever a provisional restock date so the information we state is the information given to us directly from the manufacturer.'
- But what do you do about it? You don't contact your customers and state that you are unable to supply the goods, do you?
- Why don't you ask your customers whether they wish a credit or refund. I've been waiting nearly 6 weeks now on my items, yet Pixmania couldn't be bothered to reply to MY request for cancellation and refund?

Also, Craig states that 'Customer service can not directly access the PayPal interface to communicate back with you if you submit information'
- But no doubt someone at Pixmania is receiving notifications from PayPal by email? If that someone took the trouble to respond to a PayPal dispute and solve the problem there and then, then there would be no need to escalate to a chargeback claim, would there?

I ordered LG55UB950V - Ultra HD 3D LED Smart & soundbar 18.11.14 it was £300 cheaper than comparison sites, however 10 days later still no TV or soundbar !! I had to contact them to enquire regarding no delivery. The telesales assistant informed me there had been a IT error and the order was still in system not processed to dispatch. Tbh I didn't believe her and she didn't seem bothered either way regarding the issue. Then when I checked the site again the TV had increased by £200 !!! I think it's a money making thing Interest on £1,497.00 X numerous customers is some money making scam !!!! Beware !!!!!!!!'

Pix mania now changed the courier to UPS and I received it the following Tuesday. The tracking was way better with the location of the time stated and when it will be there. However, there is a little dent on the right hand side of the TV. I am not prepared to go through all of that headache to send it back. Everything else is great.
Cheap prices but bad delivery
If I select ups 2 - 4 days then it should be ups not Hermes!

Ordered an lg g3 six days ago, went to check their website for updates and to track the product, at day 6 it is still showing as awaiting confirmation. Rang them and apparently there was an 'IT' issue. Why bother with fast shipping when it takes until the customer rings to get it moving

I look forward to receiving a typical drone response pixmania .....,,,