Old Pix UK Reviews 

My GPU broke down 3 years after purchase, I called pixmania and they helped me as much as they could. The reason they get 4 stars is because their repairing and lot of the operations take place in france and i live in norway. (note: only have gotten confirmation that the refund is sent as of 23. jan)

Purchased TV from one of their partner sellers via their own web site. Order was processed and payment taken from credit card. Then two days later I received an email saying order had been cancelled and I needed to re order. Went back onto web site to find price has increased by £100. Contacted Pixmania who were not interested and said it was nothing to do with them as it was purchased from one of their approved sellers and not themselves. They appear to take no responsibility even though product is via their web site.

I ordered a graphics tablet from this company - listed as in stock and paid delivery 2-3 days. On the 3rd day I telephoned them to enquire when it would be delivered. I was told that there was a stock issue but that had been resolved, it was now in stock and that it would be despatched that day, they refunded me delivery costs as a good will gesture. I was told that the item would be with me by Saturday at the VERY latest. Low and behold, it didn't arrive. I rang them again this morning, they informed me that my goods hadn't been despatched because of a technical issue with my payment - this left my bank account over a week ago - and no one bothered to call me to inform me of this so called issue. They are obviously gaining interest of your hard-earned money but not supplying the goods advertised. Avoid like the plague. God knows how long I will have to wait to get back my money. I will be reporting them to the French Government Trades people.

I had to come on and write a review after placing my order for some Playmobil for my daughter I became worried after reading all these bad reviews but am glad to say that the order arrived with 5 business days. The price on Pixmania was half the price of leading high street stores in the UK for the items I bought. I found the service easy to use and could track my parcel with my Hermes. Will definitely be using them again and would recommend them to others.

I have bought several items from Pixmania. As a buyer, I have had no problems at all dealing with them. They are very obliging if you have a problem. I have had to send a LG TV back as there was a problem with it. It was 4 months old and without any hassle, I was sent a returns label with UPS. It was promptly collected and as soon as I e.mailed to say it has now been collected, they processed a full refund Inc postage.The money is already in my account in 2 days. What more would a customer want. Personally I am delighted with their customers service as they also called me back as promised.

The 2 ladies I dealt with were absolute gems. Pavla and Michaela, thank you so much for all your help.

Customer service and Happy customers is their utmost priority. :).

I ordered a Toshiba hard drive which packed up within the guarantee period so shipped it back tomPixmania and waited two months while nothing happened but apparently Toshiba were trying to mend it.....one would have thought they would just replace it. Was then offered full refund by Pixmania in early December but despite sending all IBAN and other account details no refund has arrived although I am told it was "sent" on December 15th.I have said I would be happy to use a credit note in ordering another (NOT Toshiba) and have seen online a copy of a credit note authorising the repayment but no repayment comes and no one tells me how to use the note if I was (Foolish?) enough to trust them and order again.

We ordered a television from this company as the prices were unbeatable, we had read a few bad reviews but decided to give the company the benefit of the doubt and we are glad that we did. Not only did we get the tv for a brilliant price we had great service too. We were sent an email when our order had been dispatched with a link to track our parcel, it arrived promptly between a 15 minute window the driver had contacted us to say when it would be delivered, the tv was just what we wanted, easy to set up and is amazing quality. I would recommend this company.

After placing my order I came across some bad reviews and became a little concerned but rather than cancel my order I decided to give Pixmania the benefit of the doubt.
I ordered a printer, paid for express UPS delivery and received it within 48 hours, what more can I say!
I did check the order status regularly which was also updated accordingly. All in all a very good service and would use again.

My son had no xmas present thanks to pixmania taking my money and not sending the car as advertised garenteed delivery before Xmas. I have tried everyday to locate and it's still in Germany and pixmania aren't doing nothing to get it to me.
My xmas was ruined my 3 year old couldn't understand why father Christmas didn't bring him the only present he had asked for

Ordered a TV, did not arrive after paying for fast delivery.

Then after 2 emails I received a PayPal refund for the postage and was advised of an IT problem.

Still no TV, emailed again and again, no response.

Put a claim into PayPal, followed the process and then received full refund after 6 weeks.

Do not use this Company.

Looked at the website, ordered two items for disabled child for Christmas presents - both items marked as in stock. Email received days later, after order had been accepted and payment taken, telling me that items would not be sent as apparently not in stock. Customer services no help at all - telling me that their supplier at fault but their supplier telling me Pixmania at fault. No responsibility taken by Pixmania at all. Even after order cancelled, both items still shown as in stock on website. Worst online shopping experience ever, no sense of customer service, certainly will never use again.

I bought an LG sound bar at a fantastic price of £90 less than I could get it any where else, should stick by if it seems too good to be true then it probably is. I placed my order and was contacted the next week regarding delivery. Delivery was really awkward they couldn't give a time slot and I wasn't going to be able to be in over the next few days so I asked to change to my work address. It was explained that this would probably add a couple of days to delivery, no problem. I kept checking my order status but it never altered and I started to email to see what was happening, I got no response. I eventually phoned Pixmania and was basically given the couriers number to phone myself, the man I spoke to was laughable, it was as if a random person had picked up the phone. Anyway to try and solve the issue I took the number and called the company. Thankfully the courier company were the opposite to Pixmania, the man I spoke to there was very professional and explained that they were actually waiting for approval from Pixmania to alter the delivery address, you see he explained that they had previously just altered delivery addresses for customers, but then because they had done this Pixmania had refused to pay them for the carriage so they had to build in this approval process, to which Pixmania had never responded. As I was now wanting to just keep the original delivery address as now 3 weeks had passed he said that was no problem and booked the delivery, to the man at Dascher thank you. However the Pixmania saga continued, true to his word the delivery arrived as promised. On opening the box in a bit of a comedy moment we realised that the sound bar had European plugs not British ones. On looking back at the website it did say this but also said supplied with British adapters....no there were no adapters. By this stage enough was enough, I called, as you can I imagine with some trepidation, Pixmania and explained that I wanted to return the product, I was completely fed up with all the messing about and did not want them to have a penny of my money. The lady explained that I could return it at a cost, basically at this point I said I am not paying to return it, to which I was told I could only return faulty goods, now is it just me but how the heck was I supposed to know if it was faulty when I couldn't even switch it on. Eventually she said she'd have to speak to a manager and she did email me back with 3 options of buying adapters, them sending adapters or free return postage. Another joke of a company UPS were booked to pick up but they never came, anyhow needless to say it eventually got returned and the money refunded. As a kind reminder to write this review Pixmania have just emailed me to review the product I bought, well it was in a nice box! We ended up going to Currys paying slightly more as it had come down in price and getting what we wanted. I won't ever even look on this company's website again and can only offer my review as a warning of the service you may receive.

I ordered a new 55" LG TV via Pixmania because they had it at the best price, plus I had heard of the company so was quite happy to place the order through them. I had an email within minutes confirming receipt of my PayPal payment and stating my order number. Two working days later I had another email confirming dispatch, the carrier name and tracking number.

However my only issue came when I tried to track it on the fifth day, there was no link provided in the email to guide me to the carrier's website for this and when I typed it in it just said "Tracking information unavailable!" All I wanted to know was when to expect delivery of the item. So then I tried the Pixmania phone number but after the automated message repeatedly told me, "Sorry, I didn't understand", each time I typed the correct order number, it asked me to hold for an advisor but after two minutes stated it couldn't help and asked me to call back another time. I was quite frustrated at this stage so tried customer service number which was just an engaged tone.

Googling online to try and find any information, I stumbled upon this site and as I read the reviews I begun to panic and regret my order. Fearing the worst at this stage I noticed a Pixmania representative had been commenting on many of the reviews, as recently as 13 hours before, and there was an email for him. I emailed straight away and was pleased to receive a reply just hours later reassuring me that my order was in Northampton and that it would almost certainly be with me the next day.

The following day I had two text messages which confirmed delivery for lunchtime, though pleasingly it came even sooner. I unpacked the TV and there was no damage, had a minor panic when I saw a two pin plug but there was a decent UK 3 pin adaptor provided which screwed over the top to give a solid UK connection.

So this is my experience with Pixmania and I thought I would share it. Thank you to Greg at Pixmania for your swift reply and reassurance. I only dropped 1 star for the tracking/phone issues otherwise I would have rated 5.

I ordered a TV from Pixmania as they were offering the best price. I placed my order on 6 December, but it wasn't until I was going to work on the following Monday, that I realised where I had heard the name Pixmania before and that was on Trustpilot and I remembered all the bad reviews I had read. I planned to go to work and cancel my order. However I got an email asking me to contact them and confirm my order. I phoned the 0844 number provided and was told someone would call me back.

I got a call on my mobile which I ignored as it was an international number. After a couple of ignored calls I phoned the number and found out it was Pixmania trying to contact me to confirm my order and realised they are based in France. I decided I wouldn't cancel but would proceed with the order. On 9 December I received an email to say my order had been dispatched and it gave me my tracking number and the name of the carrier. After a couple of days I tried tracking the order with the carrier but it didn't provide me with the info I needed. I waited until the 15 December to ring the carrier to find out where my order was. I was told it was out for delivery that day. As it wasn't convenient I asked for the shipment to be rescheduled to 18 December instead.

I have today received my TV and can honestly say I had no problems. It could be that I was lucky or they have raised their game. Who knows. Would I order from them again? Possibly if the price is right.

The TV was delivered and I duly set it up only to find that at some point in transit it had been dropped. The screen display looked like a smashed window. I emailed Pixmania immediately saying that I wished to return the item for a refund (I was not impressed by the use of Hermes to deliver it).
Pixmania got back to me saying that the refund would be quicker if photos of the damage could be provided, which I sent. The next day they mailed me back saying that the refund had been processed and that I should download a prepaid label to return the item via UPS. I can therefore say that my experience of Pixmania has been pretty positive.

Bought a laptop from Pixmania, 13 months later it broke. EU consumer law says I should be able to contact the supplier to fix or replace the item, Pixmania didn't want to know. I took legal advice and needed to supply their business address in the UK which conveniently could not be found.

Used this company to buy a tv, fantastic tv, great price, quick delivery.
Then used them again to order another tv.
This time IT COULD NOT BE ANY MORE DIFFICULT!!! I ordered the tv, received an email telling me I need to call them to verify details before they can send the item....5 DAYS LATER and at least 20 prime rate call charges. THEY DO NOT ANSWER THE PHONE! You get left speaking to the worlds slowest automated service then at the end of your 5 minutes you get landed with "Im sorry the call center cannot take your call"
This means due to their own incompetence they will essentially lose my sale because I cannot verify my details.

I've used Pixmania a few times in the past with no issues. This time has been horrendous. I ordered on the 18th November, I've contacted them 3 times and they still can't give me a dispatch date. I am now going to go through a PayPal dispute. Apparently my order is one of those impacted by recent system problems. I will not be using them again and would not recommend them to anyone.

Made purchase then was told by email I wouldn't receive unless I validated by phone - strange and a waste of my time, but hey called them, they couldn't validate then (I dont know why), said they'd call back, they didn't. So cancelled my order #useless

" We are sorry to say your order has been affected by an error, your received payment of £76.89 did not paired up with your order in our system.

Your order is now with our IT team, they will send it to the warehouse system manually and your item should be dispatched shortly.

As a compensation we can refund you your shipping fee back to your Paypal account once the product will be shipped. You will be informed about the progress of your order via email. "

That was sent to me a week ago. It took 4 days for them to reply to my first email asking where my item was. Its been 2 weeks, no item. Chased them again 2 days ago and heard nothing. They obviously have big problems, but 2 weeks it too long to take to fix.

Ive raised a dispute with paypal over this, the transaction is not due to be complete until tomorrow but that is very poor customer service; I will never use again