Old Pix UK Reviews 

i ordered a sony 40W605 tv on monday, the delivery time said 3-5 days, it also said i would be contacted by the delivery comany 'dacher' (a german company which made me think i would receive my tv on time) after waiting till friday i was getting anxious after reading reviews about how people didn't receive their order on time and with many people getting faulty products, also after emailing pixmania and getting no response. However the tv turned up the following monday, everything was in good working condition. Overall im happy with my order but im extremely lucky i was at home when they came for the delivery as i read it then goes back into a warehouse for me to collect if they cant deliver it first time, and after not even being contacted by the delivery company and them just showing up is very sloppy. The only thing that i extremely discredit pixmania for is the returns policy. I purchased a 3 year warranty with the tv and after reading many peoples reviews on returns im almost certain im not going to get my tv replaced or get my money back if anything happens as pixmania seem to just shake off any complaint assuming its not 'under uk law' extremely shady in my book but thats the only thing apart from the delivery showing up when he wants (did order home appointment delivery so they called before dropping off) otherwise it wasn't as bad as i thought it would be and im happy with the tv.

Ordered a vacuum cleaner paid almost 190£ but the seller sent a cheaper different model which cost less than 150 £ . Avoid this seller at any cost . Had to be at home to collect and then to send it back ...still no refund ..

Ordered a tv on 10/03/2015
Phone on the 16/03/2015
Tracking showed it sitting in transit from 12th - 16th at Dartford, with no contact from the courier or Pixmania.

Pixmania email on 18/03/2015 stating a replacement had been shipped, sounded great but was a lie. No replacement shipped.

Emailed Pixmania on 23/03/2015 as no tracking on shipment id was available from my order page.

Pixmania email on 24/03/2015 stating my order was shipped on the 20/03/2015 and the tracking has not been updated.

Checked the new tracking number and the setup date is the 23/03/2015 on economy delivery with no tracking information as it has not been picked up yet from Pixmania, awful customer service Pixmania and Iva T (customer service associate)

This should be sent priority next day delivery but again poor service and when you lie please check your facts. The fact you have lied to try and cover up poor logistics and service is shocking.

Shame you can't leave 0 star

I ordered LG NB4540 Soundbar system on 13th Mar 2015 and found it will be delivered on 2nd April only and I was bit worried. I also thought that I should listened other people comments but received dispatch e.mail on 16th March and received the Soundbar through courier on 18th March which is inline with promised delivery date. The only problem is i need 2 UK adapter for this systems to connect to power but only one found on the box but I had a spare and connected very well to the LG TV and all works well. I have mentioned about this issue to Pixmenia customer service and they responded within 24 Hrs and sent the more adapter by courier which is really great customer care service. I am glad and really happy with my purchase and service through Pixmenia and I will use them again.

THIS COMPANY IS THE WORST EVER!!!
Ordered a soundbar and was only £30 cheaper than other places. ordered it on a saturday then found the site had created 3 sepereate orders of the same item. I was only charged for the one but the email confirmtaion i got said £140 the charge on my card was £135 (which was the correct price) and another order they created was £98 and that is the same order number as the one i got an email confirmation for for £140.
CONFUSED!!?? That is the company you will be buying from. Now i have to start the process of getting my refund after cancelling the order as it is now 4 days and still no sign of the order being sent out. When i call and ask when will my order be getting shipped out the woman actually just says i dont have any idea could be one day soon. hahaha. that what she actually said!!!
So cancelled order and requested refund. But no doubt that will be a long drawn out affair.
Trust me DO NOT BUY FROM THEM!!!. They are cheap but pay the extra elsewhere and save yourself the hassle.

5 days since order placed. Good still not shipped despite 24h delivery promisse. Will update as things go.

Samsung TV bought 13 months ago under a 2 year warranty. Sent it back for repair in France after a vertical line appeared in the middle of the screen. So far so good. 3 weeks later I received an email from Pixmania saying that it can't be repaired as there are "dots" on the screen meaning chipped/scratched and this is not under warranty. I explained that I'm only aware of one or two scratches but did not recognise the third. Also, I asked for the vertical line to be fixed and not the chip. Their reply was that the whole screen had to be changed. In summary, 3 options left: accept quote for repair £512 (TV cost me £789). Abandon TV or send it back to me as is for £40.. Terrible experience. Shame as I had no issues with pre sale process. Won't use them again.

I have unsubscribed from their newsletter dozens of times and they continue to spam me. I have emailed their customer service with my concerns and they assured me they would stop spamming me but to date they continue to spam me. Pixmania are based in France which means that the ICO in Britain is powerless to deal with these low lifes. I will now take up my case with CNIL in France.

Stay away from these cowboys. I wouldn't be surprised if they sell your details to the highest bidder.

Hello this was my first order with pixmania ..I was a bit concerned about the negative reviews but I found a sony tv at a very good deal and I have order it.
Unfortunately for me the remote of the tv was faulty , I have bought a new genuine remote for 25 gbp in uk and pixmania agree to pay the bill .Despite the fact that I have to wait a week for the refund the solution was great. Sending the faulty remote back and waiting for a new one could take a long time. Im pleased with them I will order again from them

Ordered a phone yesterday, as I was in need of it before the weekend, and thus selected 2-3 day delivery. I figured that ordering by 12pm on a Monday would mean it would arrive Thursday/Friday latest. £6.95 for postage isn't exactly cheap for standard delivery.

I was worried before placing the order, because I had heard a lot of negative reviews. I placed the order, giving them the benefit of the doubt, but now I regret it.

Payment went through Paypal. I kept expecting a dispatch notification via email by atleast 5pm, but I didn't get that. Not a problem, perhaps by 12pm the next day. Nope.

I was getting worried, so I emailed them via their website. A few hours later, still no reply. I visited their Twitter page, only to see that it's basically abandoned, and tried my best to message their French Twitter account. Still no reply.

I then noticed on here that Greg was passing his email. I sent him an email, but still with no reply.

The worst part now, is that it says on the website that the availability status of the phone is unavailable.

To summarise: they've got my money, they've not dispatched my phone, they've likely sold stock that they don't have, and they're not replying to me via email (to Greg), email (via website) and Twitter.

Unless this is resolved quickly, I will be seeing if I can take further action.

Ordered Cannon digital camera at a good price. 4 day delivery, tracking system only tells you when it is despatched.
Arrived in good condition but without english manuals.

Just read the negative reviews on here so thought I would add some balance. I ordered a tv it was delivered in perfect condition in 3 working days. The tracking system is a little clunky but that is dacsher not pixmania. I am really happy with the whole process and saved myself £120

I never normally leave reviews but this company is infuriating me so much I felt I had to so other people avoid these people like the plague!

I Bought a TV for £350 in Nov 2014. It was faulty straight from the box, the screen was a mess with colours. They told us to post it to them and that they will send it to their workshop fo repair and if it couldnt be fixed they would replace it. They told me the deadline was 13th Feb and to get back i touch then for an update. I did and they told me and this is no joke

"sorry your warranty is void Sony have rejected the TV....sorry for the inconvenience" I called Sny who I registered the TV with and they advised they would not reject any TV if bought within 12 month.

I'm trying to find out where the TV is now and they won't tell me, they keep sending the same email that warranty is void, they have basically stolen and the fact there is NO phone number to call them on makes it all the more frustrating I'm getting nowhere.

I'm reporting them to trading standards after this review....rant over!!

PLEASE PLEASE PLEASE do not buy from these people!

Just wanted to leave my positive experience with Pixmania. I ordered a Samsung TV from them saving myself nearly £200 compared with the same model in the UK. Yes it doesn't come with Freeview HD or a UK plug but I knew this when ordering and it is quite clear on the description page. Also had very quick responses to the emails I sent to Greg about warranty.

Only slight downside is that the tracking service isn't the best and I had to chase up the delivery company once it had arrived in the UK for a delivery date, but then delivery was only £9.99 from France.

My advice is provided you read carefully about what you are ordering you should avoid a lot of the problems others have had.

I bought a mobile handset from them last year, around November. I paid for expedited next day delivery, but this took 4 days. They argued that it arrived within 24 hours of dispatch, but they didn't promise to dispatch it within 24 hours so I couldn't have the money I paid for the delivery...

This was topped off by the fact that they delivered to the UK from France (apparently they don't actually exist in the UK, though they give that impression) with a French charger. Much arguing and complaining followed, and eventually, a week or so later, I was sent a free UK adapter for the original charger.

The 'phone now has a fault (a well known fault with that handset as it turns out) and because it's more than a month since I purchased from them they're currently saying they won't accept a return for replacement or even repair.

If you value your cash, or your sanity, avoid them at all costs.

I ordered a TV stick in mid-January and chose the economy method of delivery (in Finland) which promises a 10-weekday delivery. It is Feb 11 now and I have not received my order. I called their customer service and they admitted they have been having major problems with this economy delivery in recent times. They told me to wait till the end of February and if I do not receive the package by then they will refund. Not my idea of a reliable company - why advertise economy 10-day delivery that simply does not work?

I bought a £700 tv from this company which has been faulty since I got it, the screen kept going blue intermittently and then 3 weeks after purchase does not work at all! I have asked for a return and full refund, even wrote to Greg at the email below on this page! My tv has been sat in the hall in the box for 2 months. I have no joy with this company! I have requested a full refund and have been refused! I will never buy from this company again unless they resolve my issue immediately. I am so frustrated that my next step will be court action!

Greg,

You know that you are not saying the truth because you know that all my communication with Pixmania started on 15th December regarding this issue. You know that you refused me a refund and as for you saying that I am out of warranty is none sense. You should know the law but that is irrelevant now. Don't not bother contacting me as your admittance that you would have refunded me had I reported it straightaway will be used in court as evidence.

Amanda

I made an online purchase which was apparently sent by a standard (not signed for) service. After two weeks I contacted Customer Service (such as it is) to tell them that the item had not arrived. After waiting for a further two weeks, they closed the case and refused to refund me for the item which I never received! This is not only poor Customer Service - it is against EU statutory law! I do not have the energy, will, or patience to chase this through courts - but I advise ANYONE in the UK NEVER to buy from these crooks!

My husband purchased a camera from pixmania. It arrived promptly and all was fine until it developed a faulty. The acknowledgement and collections of the goods was swiftly enough, however they have now had the camera 42 days and they are not responding to emails and the contact number does not work and I have no. My advice is to stick with Amazon they would have replaced the camera straight away.

Having purchased an item, it arrived quickly. However, what arrived was a product intended for the European market, and they had included the wrong style UK plug which meant that I was unable to use the item. Trying to navigate and receive some sensible customer service was difficult as you go back and forth and back and forth, sending pictures, round and around. I still haven't received the correct style plug. Had I used the plug that they send I would have probably burnt my house down, as in order to use this, I would have had to remove the voltage converter. Absolutely best to avoid this company unless you are happy to receive products that are not intended for the UK market.