Old Pix UK Reviews 

I order a TV from Pixmania - it was a 40" Samsung Smart TV and £100 cheaper than anywhere else. I was skeptical but went for it ... and then was alarmed when I read the reports on here.

Well, I guess I was lucky as everything went as smooth as silk. The only things - it came with a two pin to three pin adapter which was not a problem, and it was set up for the European market but as I don't watch TV other than streaming services it was not personally a problem for me.

Not bad for £100 cheaper than UK retailers, if you're happy with a Euro-fied TV.

Had 2 televisions both not working properly, within 2 weeks, now ignoring me as i need to return the second faulty tv, The thieving bas ****s have stolen 600 euros of my money.

I originally ordered Panasonic Lumix FZ45 camera on Pixmania with Marketplace seller Latech. After 3 days I went into MyAccount page on Pixmania which showed "no orders" in my history depsite receiving email confirmation of the order. I had to contact Pixmania twice to find out that the seller had cancelled the order but I had not been informed. I went back onto Pixmania and it was now showing at a higher price on sale with Pixmania. I ordered the product a second time, and it was delivered promptly. However, I had to go a 30-mile round trip to collect from the delivery company they use (Yodel) and when I picked it up the outer box was already opened with no paperwork inside. Product box was fine and product seems to be working well.

Hi,

I bought from Pixmania 4K TV:

PANASONIC VIERA TX-55CX700E - Ultra HD LED 3D Smart

TV has been delivered to my home within 4 days from France.
I paid 880 pounds, the chepest one in UK was 1300 in Currys.

TV is working perfect, no problems at all.

Good contact with customer service about tracking my parcel.

Thank you Pixmania

I don't understand how a big company like Pixmania can allow Nigerian Internet Scammers to use their site. I thought that the sellers are chosen with case!!

The seller is FANGEL EUROPE and they are a complete scam.

All the newest SAMSUNG products are being "sold" by this scammer.

Pixmania doesn't do anyting about this, it makes them scammers too.

I have been trying to cancel my order for 4 days now, Emails, Phone & even on twitter no reply from pixmania at all, only automatic email response but never the promised customer service contact. Turns out a lot of the tvs they sell haven't got HD freeview tuners only SD freewview. Seems to me they have no customer service just automated emails and a recorded phone service..
Rubbish service so far!!

Bought a mobile phone 2 weeks ago, it was handled by one of their marketplace sellers. Haven't received the item and they will not help me or discuss it with me they just fob me off and tell me I have to sort it with the seller. Seller not responding!

On Amazon when you buy something through their marketplace if you have a problem they sort it they don't fob you off. Will never buy from them again and suggest you don't either!

Great service returning customer could not fault the service including the delivery service which was carried out by Drummond Distribution the driver was more than helpful host smart and friendly.
It took 5 days from Germany where it was made and compared to the sites I saved over £400 it was worth the weight.

Also my sound bar was only £89 compared to uk prices I was half the price.

Horrible company - Paid for express delivery 24-48 hour delivery. This was 4-5 days ago, still waiting to receive it. Called up multiple times and very difficult to actually talk to the company. Sent emails each day too. I finally managed to speak to someone and they tell me that I just have to wait? They do not know where my order is. I explained ok - Well i require a refund for my delivery since I paid for a fast service that has not been supplied. The lady on the phone "Eva" explained to me that she was aware I would not receive the order in time and I have to just wait for it to arrive. I asked to speak to the manage as I should never have been sold express delivery if they knew they could not supply that service. She refused to put me through to her manager. Told me there is nothing else that she can do. I continuously asked to be put through to someone else and refused this right everytime. I am at a loss with the company as a whole as I can not actually get proper customer service or support to resolve the issue. You have to just sit and wait? I am now looking at the best authorities to contact to get support on dealing with the business.

AVOID this company!

I bought a LG Sound bar from Pixmania. It was a faulty product from the start. I thought OK its guaranteed from 12 months no problem! WRONG!

It turns out to NOT be guaranteed by the maker but by Pixmania. So you have to send it back to them in France. They then take weeks and weeks checking it over - yer right - and finally they tell you it could be a long time yet. So want your money refunded or continue to wait? I said ok refund. They refused however to refund any postage because the unit was faulty. Eh?

Do yourself a big favour just pay more and buy from UK dealer.

ordered dr dre beats solo 2 headphones white £70 cheaper than the uk delivery was prompt well packaged couldn't be happier i recommend pixmania to all

The user manuals are all in spanish and they dont tell you this before you buy are all camera manuals in spanish ???? been trying to get one in english for 2 months now !!!!

I have purchased twice from Pixmania and both times my delivery was prompt and the product was as described. Would recommend.

I was so scared to buy samsung home cinema system after reading online review about pixmania but I took a risk and dont regret it so far and hope I will never regret it because I do not want to deal with their customer service calling them. The product is great and deliver within 3 days I was so shock to come and see my order had been delivered of course they said it on their website that order will be delivered withing 3 days but I was in a doubt. I was thinking of not getting my order until 2 weeks or something but the concern is it French language but if you can manage to go to settings and change it to English then you are cool to go. The home cinema works great and give a fantastic sound. I will definitely order from this company again. They are cool or maybe I should say I am one of the lucky one lol.

Fantastic service, immediate delivary intime for christmas, One very happy teenager on christmas morning.

Ok the first thing to remember is Pixmainia is a French company, and like Amazon Marketplace, Play and Ebay have plenty of "Partner" sellers who use Pixmania websites to sell there products. These compannies can be anywhere in Europe and that is the gripe, as not all of these companies offer the same levels of service. I had 3 products ordered, 1 from Pix themselves, and 2 from different sellers.
1 seller cancelled my order (without warning or contact), the other did not send dispatch details. Pixmania will helpful in getting me all the information and were able to sort my querries out.
Now Pixmania themselves was the interesting bit. I had a motherboard ordered from them which they sent no issues. WHen I got it the unit would not power up the CPU. I did a number of tests, and spoke to Manufacture as they are in the UK and I thought it would be quicker. When we confirmed the motherboard was the issue I was to send it back to Pixmania.
Even though it was outside the 14 day return rule Pix agreed to replace (not repair) the motherboard, and gave me a pre-paid UPS return slip. THe minute they saw it enroute to them in France a replacement Motherboard was sent.
The customer service I recieved was good and helpful in resolving my issue.
The only problem I had was they used Hermes for delivery which was a nightmare as they messed up and were unhelpful.
I have used Pixmania years ago without issues and I am happy with the help I got them from, and they were priced competitivly compared to other sites and I would use them again.

Don't buy from this company anything, i wait 3 weeks for my sound bar than told me the parcel been lost by courier! I was joke they never sent to me any parcel froud, i wait for refund.

I bought an LG 49UB850V from them on Thursday because it was the cheapest price. After placing the order, I did a search for reviews on Pixmania. It was at that point that I realised not only were they outside the UK (where I purchased the product) but when I dug around a bit more, I found really bad reviews. The item arrived on Tuesday, so it was within tolerable limits timescales for delivery. The TV was intended for the mainland Europe market, so the plug was EU (there was a note on this in the very fine print on the website which is hard to spot unless you're looking for it). While the box was 'sealed' there was evidence that it had previously been opened and taped back. An EU to UK adaptor had been placed in the box. The TV currently works fine, but I'm still nervous that there may be something wrong with it, and keeping my fingers crossed that there will be no issues.

Also, after placing the order, I attempted to call Customer Service several times, but could not get anyone. The call was always dropped. This is why I'm giving a 3-star. I hope the TV works fine and I don't have to deal with them for repairs, because I've read awful things about that too.

I recently purchased a TV from Pixmania, and with it, a mounting bracket kit. I've used dozens of these in the past - this was the worst I'd ever seen. Very poor instructions, no method of adjusting angle, but worst of all, no method at all of securing the TV to the wall-mounted part of the bracket. This would result in a situation where the TV could very easily be dislodged and fall off the wall! You can just imagine the result if you had kids playing around it and in their excitement give it a little tug - next thing they'd be wearing it! Pixmania response? - moderator deletes my review!!

I bought a lens from Pixmania they sent it by UPS that's when the problems started after 3 attempts to deliver and half a dozen excuses including receiver not in all of which were lies I rang UPS and told them to cancel delivery and return to Pixmania. On requesting refund they said I must deal with a company called Futek who informed me that I must inform them of my bank details I told them I had paid by PayPal that's no good we must pay you as Pixmania paid us by bankers drafting that will cost you 60€ So back to Pixmania who told me they were waiting for Futek who told me they were waiting for Pixmania. Get the idea going in circles so if I were you pay a bit more and shop local and definitely keep clear of PIXMANIA they only take your money not give it back and charge for non delivery