Old Pix UK Reviews 

When you place an order (for a phone in my case) you assume that you are dealing with Pixmania themselves. Reality is you pay them and they send part of this to their merchant who according to their terms and conditions etc is who your contract is with!!!
Ultimately when it goes wrong you are piggy in the middle - Pixmania have your money and don't care, the merchant wont reply to calls/emails etc
They have had my money for 3 weeks and no phone. Apparently I refused delivery when it was never del'd in the first place. I even have a text message from DPD stating that the goods havent arrived and so they won't be delivering. Merchant (Kraft/Tech shop) says that they cant issue a refund until the phone is returned but as DPD show it as in transit since August 26'th no chance of that!!!!
Stay away - pay a bit more to a good online retailer

With flatmates we bought 42” LG TV from Pixmania as it was the cheapest option on the web.

After reading reviews on trustpilot, and seeing unusual postcode format on Dasher tracking website, I emailed directly to Sean @ pixmania in the posts below, who confirmed this is normal and Dasher have the correct UK postcode/address.

I also contacted Dachser (using the phone number for their Dartford warehouse from the web) as from their web-portal order status it was not clear if there was an issue with the delivery.
I spoke to someone who transferred me to another, very helpful, person, who assured me delivery was on its way.

I got phonecall on the day from delivery company - they were outside of my apartment block - and I instructed them to leave the package with the concierge.

The box was slightly damaged, but the LG packaging was padded enough and the TV was fine.
TV had GB plug converter in the box and TV works the magic. English language was available from the TV setup menu (first or second screen you see when you switch it on for the first time) and is one of the languages in the instruction manuals - which we did not use as it was so easy to setup.

Overall a great experience, apart from worries of which the source were bad reviews on trust pilot and confusing Dachser delivery tracking website.

Perhaps Dachser on their tracking portal could have the postcode displayed in UK format and clearer description for their delivery status to avoid unnecessary confusion.

Thank you Pixmania for great product and delivery service.

Cheap prices and efficient delivery on a Sunday, which is perfect.

Several times it worked ok with this company, but months ago they started sending me hundreds of dispatch notices every week by email for a product already received. Which in effect makes my phone and tablet useless for email since they don't have junk filtering the way that the computer does, so when I'm away I waste a valuable 5 mins deleting the stuff! I have complained many times, when the friendly assistant tells me it is being attended to ..... Nothing, they don't even try to fix an easily solvable problem. And don't seem to care about their reputation, I've told them I'll put up a poor review!!! So I'd steer clear of them, beach use if anything goes wrong they just don't care

Incredibly poor service and deceitful company. After placing my order, and having the tracking code updated to 'dispatched' I waited for my product. When no further tracking information came available I chased the seller who assure me it was picked up. The delivery company told me they never received the product. After chasing they eventually told me the product wasn't in stock. When I said I wanted a refund it took a whole extra week for them to deposit the money. I would never ever recommend this company.

EDIT: Since posting a review the seller contacted me asking me to change my review and in return they would send me a free 'gift'...a little bribery only makes this worse.

I bought a TVon the 23rd of August and I got it on the 28. I was happy because I read all the bad reviews and I was kinda worried. As I turned it on I saw that the screen was damaged. Returned it on the same day. I was told that I had to wait for an internal investigation or for the return of the TV. Still no refund, and I have to wait 10 business days for the reception of the damn thing. So 2 weeks later I'm still 400£ short and the future is looking grim... Stay away from this company! Their stuff is cheap for a good reason...

I've been playing with my new galaxy s6 edge phone for a couple of days now. The pixmania reviews are generally fairly negative but I took a punt as I was paying with my credit card so knew I'd be protected if things went wrong. Pixmania was by far the cheapest for this handset.

Anyway, my phone arrived pretty quickly within 3 business days after the verification process. This verification process was the only thing that held up my order making it take about 12 days in total. As I was buying from pixmania for the first time and using a credit card they needed to speak to me to check some details before taking the payment from the card. Fair enough.the only issue was that I missed their phone call (a French number) and couldn't get hold of them again over the phone even by trying to call the French number back. However, I contacted the customer service department via their online form. I didn't put my order number in the contact form and so it went to their generic helping centre. Within 24hours I had an email reply saying they would get the verification centre to try again the next day. I sadly missed this call so emailed the helpful customer service person back who responded almost immediately and said she would ask the verification centre of keep trying. Another call later and I spoke to the verification people and it was all sorted. The payment was taken and the phone was here by dpd2 courier(1 hour time slot texted to you the morning of delivery) 3 days later.

The phone is the international unlocked model and paper instructions and charger a French which is something i had expected. but there is a UK third party charger included in the pack so not a problem.

Overall I'm happy and would consider using again. I might use PayPal in the future if it avoids the verification process but depends on protection if things didn't arrive as expected etc.

They supply from France and you will be getting a French import with French spec (euro plug, French manual, warranty etc). They do supply an adapter for the plug but the problem is they DON'T MENTION ON THEIR WEBSITE THAT YOU ARE BUYING AN IMPORT!

I placed an order with them for a large screen TV which got shipped the same day and the courier that was selected was dachser which I received the tracking number the next day, but it took them a week to deliver as when it hit the UK it seemed to stop in there warehouse for ages, then it said outbound on the tracking Info, anyway what I did not know as dachser did not bother to inform me and put any info on my tracking that they passed the TV to FedEx which they tried to deliver it the next day, so I phoned FedEx after they put a card through the door and asked for it to be delivered next day.

So a little messy the delivery is on the UK side for dachser, but my TV was sadly faulty and had to be returned, I contacted Pixmania and had UPS coming the following Monday for pick-up which they did and it was delivered back to France in two days, WOW! Why on earth would Pixmania use dachser which take for ever to get your order to you when UPS can do it quarter of the time and with excellent tracking?

Sadly I could not have a exchange for the TV as it was out of stock, but speaking with the excellent Zsuzsanna M got everything sorted for me.

So all in all not too bad and with excellent customer care I will be ordering from them in the next few days, just wish they used UPS for delivery.

Placed an order with the company on a Sunday. Got a email asking me to confirm my order by making a phone call to them, just in case of fraud. Received my item Wednesday morning.. must admit after reading alot of bad reviews after jumping in and placing a order I was very worried I would not see the item or receive my money back. But I can't complain of the service I recited at all.

very polite delivery man, tracking the parcel was useful

Slight delay in distributing the product I had to send a reminder

Reputable company, great prices and used their customer services dept. All questions answered and goods arrived as described. Best prices on the internet for some products and I think their warranty extensions are in the same ball park as currys.

great service goods arrived promptlyin good packaging

I bought Philips 7900 series. 49" UHD 3d tv from pixmania on Thursday TV arrived on Saturday but due to parcelfrce not delivering on Saturday I had to wait till Monday.
After reading comments about pixmania I was a bit concerned about my order but didn't have to be at all.
I messaged pixmania on Friday to ask about tracking number and they replied after 10 mins advising me that the tracking number will be shown under my order in my pixmania account after 24h of purchase. So it was.
TV is working perfectly fine and I saved myself about 150.
I am aware that this TV came from France so build to French specifications therefore some features may not work properly but this TV is connected to the sky box bluray player and Xbox and everything works absolutely fine.
I'm delighted with the purchase and very happy with the service I received. Would buy again and definitely recommend

Both the price and delivery were simply the best.First time I've used you but certainly won't be the last.

I had never heard of Pixmania but after my TV breaking I was in the market for a new one. A friend had just purchased a 49" LG TV for a bargain price and recommended them. I bought one which arrived within a reasonable time, considering the delays in Calais.

Unfortunately, after setting it up, there were horizontal lines on the screen. I contacted LG who offered to repair the TV free of charge but suggested I send it back and get a replacement due to it being new.

Attempted to call the call centre but because it was out of office hours, this had to be delayed until the following morning. I then started getting worried because of all the poor reviews for Pixmania on the Internet. I need not of worried!

The following morning I contacted Pixmania who sent us a shipping label to return the TV and arrangements were made with UPS to collect the TV. Once they received the TV, a new one was despatched without delay and I'm now enjoying the use of my new 49" LG TV.

In an ideal world, the TV wouldn't have been faulty but these things happen and Pixmania resolved the issue without delay and have recommended them to a friend who is also after a new TV, although the model I bought has since gone up in price.

Absolutely spot on. There's alot of bad press going around about Pixmania, but they seem to have gotten their act together. I paid via PayPal, just incase something screwed up down the line, but no issues all. You've got to remember the majority of people who leave reviews about a company that they've had a bad experience with, tend to leave negative reviews, more than customers who submitted positive reviews.

I ordered a SAMSUNG UE32J5100 - LED TV, for £230 including delivery on Wednesday the 22/07/15. It arrived that following Friday morning (24/07/15), without any issues.

The TV I did receive was an European version, this was stated on their website. Now this came with a 2 pin plug, but Pixmania supplied a 3 Pin UK adapter, so no issues there. I didn't actually use the plug supplied with the TV. The electric current intake is the same as a standard TV so I just used a spare figure of 8 UK lead/plug I had lying around. The TV menu's were all in English, so no issues there either.

Fast delivery, with tracking , cheap. Very happy with my TV and the service they provided. No issues at all. Will use again.

Ordered a blu Ray player in early May. Didn't arrive (after waiting for about 10 days) due to them making a mistake on my address details (I double checked what I entered at checkout and it was correct on the confirmation email so definitely their fault) so I asked them for a refund (which I had to get a manager on the phone to authorise... "I haven't rec'd my product so can you refund me" "well we haven't got it either so no"... I kid you not!) and subsequently ordered another player from somewhere else. Then today, I get an email saying that I have received the product on the 9th of June according to their records and I can either return it or repay for it. So I scratch my head in disbelief and think back to mid June. I then recall receiving a torn flimsy brown box with an EU to UK power adapter rattling around in it which was most confusing at the time as there was no documentation included in the box. So I have emailed them asking whether they would like the EU to UK power adapter returning if this is the parcel they are referring to. Useless idiots. No doubt the actual product has been half inched in the month it spent in Hermes network due to their idiocy in entering a postcode (take note pixmania... All UK postcodes have only ONE number in the latter half). Do not use pixmania! There was a time when they were good... Back in about 2005... But like all companies that get too big too quick... They become bloated idiots with a serious lack of customer service.

This was my first dealing with Pixmania.

I ordered an LG Soundplate 440 on July 14th for scheduled delivery on July 17th. Upon following the delivery tracking link, I saw the status as "Not Delivered - Address Query". I contacted Pixmania Customer service at 09:45 informing them of the problem. At 13:04, I received a receipt confirmation followed at 14:02 by an email repeating what I had already told them.

Despite a follow up by me, Pixmania have not had the courtesy to respond any further.

Because of this lack of response, I then took matters into my own hands with the courier company and eventually arranged for the goods to be delivered today (July 19th).

Needless to say, I shall never do business with Pixmania again.

I've been sent the wrong item which took over a week to arrive. Sent the Xperia z3 compact (white) instead of the Xperia z3 (Black), a difference in value of at least £50.