Old Pix UK Reviews 

The Camera was a a grey import and I suspect was being shipped from Hong Kong . . .even though the t&c's said they wouldn't charge my card until the item had been despatched. . .yes you've guessed they charged straight away! Had to send numerous emails to various different companies as Pixmania washed their hands of it even though it was purchased through them . . . Got a cheaper camera guaranteed UK product from another source. . and eventually got my money back . . .shame on you Pixmania. . .asked me to write a review but obviously didn't like what I wrote so they rejected it! So placing my review here for all to see. . . Purchase from these guys at your peril!

Having purchased a top of the range mobile phone on the 06 December 2015 the item was given a delivery time of 06 working days this wasn't met, however I gave the seller the benefit of the doubt because of the Christmas demand and was assured that they would dispatch the item on Friday 18th or Monday 21st December 100% guaranteed ? . "Not true" , instead I was informed on Monday 21st that my refund for the purchase was being processed ! in words they cancelled it , without informing me , which has now required me to quickly find a replacement in time for Christmas . , shocking to say the least, and I will be making representation to the relevant regulator about their selling practice.

Misleading, untrustworthy, incompetent and fraudulent. This pretty much summarises my experience of Pixmania. Like many other customers over the past few weeks, I ordered a phone. I still haven't received the item. I have had my enquirers acknowledged by an automated system-twice. Just don't waste your time or money.

I ordered an iPhone with plenty of time to get it delivered through Bargain Deals U.K. Pixmania says it has been dispatched, the delivery company (Interlink) say they have not received it. I now have no money, no phone and no present for Christmas. Thank you Pixmania for ruining my daughters Christmas.

Ordered a Samsung TV on Black Friday from their UK web-site. At the time of placing the order I received a call from their customer service team based in France who cleared up a couple of questions on the delivery address. Delivery time was stated as 5 working days. Tracking information was provided and the TV turned up after 6 working days. For the price I paid I'm really pleased with the service. Would have been 5 stars if it turned up within 5 working days!

The camera I ordered arrived in its manufacturers box inside in a largish box with no additional packaging to protect the camera - the camera box rattled about inside the larger outer box. It would have been better to have included some soft packaging to stop the camera box moving around inside the outer box. Apart from that, I had a good buying experience.

I was contacted by this company to get paid to proofread their texts (emails) before they send them out to customers. The grammar and wording they use is very horrible and can understand why customers get frustrated (language barrier when they translate their text to English). I completed four days of work and was total that they owed me a balance of $160 which would be paid to me within 30 days. Then after the 4th day they presented me with a "great" opportunity where when a customer of theirs buys something they would transfer the funds into my PayPal account, I would have to notify the company when I received the funds, and then the company would instruct me on how to transfer them the money. They would pay me a small percentage of $ from the total transaction. I felt uneasy about this process and started emailing them a list of questions prior to accepting this offer (biggest question is how would I go about transferring the funds. I wanted to know if they expected me to have to do a wire transfer or how they went about it). They never responded via email but informed me that someone would contact me. No one ever did and of course the past two weeks I have been sending several emails to ask if I can still receive the money owed to me.

BEWARE, if you receive any emails from this company to proofread or accept funds through your PayPal, it is a SCAM!!!!

Also after reading their emails to customers they really do not care about the customers and can see why they have such horrible reviews.

As the title said, I bought a new phone, or so I thought.
As I got it, I figured that it couldn't charge. More so, the battery left revealed another customer apparently had found the same flaw and return. I knew that since there were pictures of the customer from before me on the phone. I demanded a new phone.. I got a new battery, no new phone. I can only recommend people to stay away from this shady business. Give those 30€ or whatever more and buy it at the local store, as they will give you a new one and not try to scam like this company.

I had to fight them. Held ~$2000 for 3 months. I guess that helps their cashflow

Well, we ordered a LG SMART TV in rather a hurry. We knew the model we wanted, the price was £100 cheaper than any other website so we just ordered. We failed to read the small print that it may not be UK compatible. We didn't even know Pixmania was based in France! My husband picked it up the following morning (last Sunday) and we were worried to death as it was registered as having been ready for shipping. We contacted Pixmania through the contact form online....no way do we want a TV with some services not available in the UK. The team of staff were just superb...over a series of emails they kept us fully informed, advised us 'not to take delivery' (which surprised the UPS delivery guy!) and issued the refund as soon as UPS contacted them with a new tracking number to take the TV back to France. This was in our bank account yesterday (Friday). This is just excellent service...given the really poor reviews we were expecting an uphill battle. It didn't happen and we were delighted with all the staff involved. Thank you.

I'm surprised this Company is still running.

They should be closed down for ripping people off.
It's nothing more than a scam company.

The hard drive I ordered was rusted and didn't work.

I immediately made use of the warranty directly through Western Digital because I immediately saw from all the bad reviews that this company is not going to help me out.
Somebody should sue them and close them down for good.

I ordered a Philips screeneo from pixmania via one of their 3rd party vendors. Everything went through and payment sent but I later received an email saying that pixmania had matched the item to another projector. Poor service in my opinion

My daughter order a camera which did not arrive in time, we refused delivery and still have not received a refund. Very difficult to speak to anyone to get this matter resolved, customer service line out of order.

Ordered a Nikon S33 Camera, day after I received an email stating that it had been dispatched, I waited in anticipation for it to arrive after 3 days with no show I checked the Hermes tracker it was still showing Order Generated, so I contacted Hermes who informed me that the item had not entered their system, in laymen terms not been made ready for dispatch by Pixmania.
I gave it another couple of days then I contacted Pixmania about it stating what Hermes had informed me that it had not been dispatched and could they get it dispatched express delivery as I need it within the next couple of days, that is when I discovered just how seriously bad their customer services are, not only would they not send it out express delivery but they wouldn't dispatch it again because they needed to contact Hermes and it takes them at least 2 days to do that, yes it takes them 2 days to do something it took me 3 minutes to do. I requested to speak to a manager whom I thought would be able to deal with this more efficiently, wrong! not only was this imbecile adamant that it had been dispatched because it said dispatched on the order even though I tried in vain to explain that once an order had been placed with Hermes and a tracking number had been generated the system automatically updates it to dispatched, this was of course far too advanced for him to understand. So in two days time when he finally finishes scratching his @rse and contacts Hermes and they try to inform him it has not been dispatched (God help the person doing that job) and the penny drops it is still going to take them a month to refund me.
Update! Got an email from someone called Allan P kindly informing me that it is a day late (even though it is over 5 days late so far) and safely with the courier, well with me now being very dubious with this company I decided to contact Hermes who confirmed my suspicions that the item is still not with them and never has been. I contacted Pixmania again and request I spoke to this person Allan P who had sent me the email, he stated again over the phone it was with the courier etc but when I confronted him that I had been in contact with Hermes he finally admitted the item was lost but I still have to wait for a full refund.

Do not use this firm. I ordered a mobile phone advertised as next day delivery after a week it had still not been dispatched. I cancelled the order and had to put in a dispute via PayPal to get my money back.
They then had the audacity to ask me for a review when I gave it they said it did not meet their guidelines.

Pixmania is cooperating with gray market companies who pretend to be European companies but at the end the product is shipped from hong Kong and is made for Asian market and you end up by paying more for gray market product. I purchased canon 5d camera from their partner company buyfive, their website and everything looked as a proper company from uk but than there was a delay in shipping out the camera when I contacted with buyfive they said it will be shipped from their offshore warehouse, after 2 weeks waiting I got my tracking number it turned out that the origin country is Honk Kong. Eventually when I received the camera it was packed very poorly, it didn't come in original box, the instruction manual was hilarious, it was photo copy of about 200 pages in size A6 stapled together in the middle and I even couldn't check if the camera is working because charger was for Asia. When i returned it back buyfive wasn't issuing me a refund for prolonged period and eventually when I opened a case in paypal I got my money back. Such a nightmare.

I ordered a camera from them in August for our honeymoon but it was faulty. I filed the return from honeymoon and returned it as soon as we got back. They took over a month to check the device, declared it was faulty and refunded the purchase cost minus delivery. Requests for refund of the delivery fee went unanswered.

So, I've paid them for delivery, wasted 2 months of my time, and have nothing to show for it.

I recently bought a turntable from Pixmania.co.uk I run a digitisation company and needed an extra turntable quickly so paid extra for the guaranteed 24 hour delivery service.

3 days later nothing had been delivered but I received an email from Pixmania.co.uk reporting that the turntable had finally been dispatched (24 hour guaranteed delivery?) and would be a further 3 to 5 days for delivery to my work place.

Considering the urgency of my project I bought a turntable from another company (Richer Sounds) who managed to get the turntable to me in 24 hours at no extra cost.

My turntable from Pixmania.co.uk is still sitting in a courier warehouse somewhere, and nearly 10 days later its has not been delivered, i have notified Pixmania.co.uk that i no longer want the turntable and want my money back, Pixmania.co.uk have refused to refund until the turntable is back in their warehouse even though it has never been delivered.

Phone support (premium rate of course) is completely disinterested. I buy a lot of technology on line from many different companies and cant over emphasise how poor the customer service from Pixmania.co.uk is...
you have been warned

I recently bought a Samsung Galaxy Tab S from Pixmania - or more accurately via Pixmania from one of their partner companies. When Pixmania asked me to submit feedback I dutifully obliged with the comments below. The next day they informed me that my review was declined as it "did not meet all our website guidelines". Since it is free of profanity and personal insult and is reasonably well constructed and grammatically correct I can only conclude they didn't like the comments I made about problems with the delivery process.

I find it hard to trust a company that refuses to publish any negative comments when those comments are invited and made in good faith. I also think it's sub-standard business practice to ignore a customer's concerns about communication from a third party provider.

I won't buy from Pixmania again.

Original review submitted to Pixmania:
"Good tablet at a good price
I waited until the imminent launch of the Tab S 2 to buy one of these as I thought the original price a bit steep. At the discounted price, however I think this tablet is good value for money. It's a well built piece of kit that performs well and has an excellent screen (the stand-out feature in my opinion). I'm not a fan of the Samsung design aesthetic - the gold trim in particular - but that's a small matter. If you can get one for under £300 then I would recommend it.I do have an issue with the delivery process - because this was sourced from a third party but bought through Pixmania I was unable to check order status. Emails to the third party produced a confused response and my request to hold delivery for a few days (I was away) was ignored. Still, everything worked out alright in the end."

I had to return my TV which went faulty in the middle of August, during the 1st year of ownership. It was an European spec TV, and Sharp UK wanted nothing to do with it. Initially, Pixmania were helpful, emails were responded to quickly and politely. However!! My TV was received back in France on the 01 Sep, I heard nothing for a week, so sent a very polite email asking for an update. 4 emails that were ignored later, I had a short reply saying that it was off for repair and and that If I dont hear anything by 01 Oct I should contact customer services....so almost 2 months without a TV! Then it has to be shipped back to the UK. Ive asked for a refund, but so far that is getting a stiff ignoring also. Terrible company AVOID...I wish I had. Pixmania reply below, yeah didnt think so.