Placesleisure Reviews 

1,445
TrustScore 3.5 out of 5

3.3

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Review summary

Created with AI, based on recent reviews

Considering 707 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently appreciate the clean environments, knowledgeable instructors, and well-equipped facilities available for daily fitness routines and relaxing swimming activities. Many visitors deeply enjoy the welcoming atmosphere provided by the team and find the fitness classes to be exceptionally engaging and supportive. However, some reviewers were not happy with ongoing maintenance challenges that frequently left gym equipment broken, pools out of commission, or facilities closed for extended periods. Some people also felt that front desk interactions could be frustrating due to unhelpful staff attitudes and occasional overcrowding in the swimming lanes.

What people talk about most

Staff

Customers consistently note ambiguous experiences with staff, ranging from unhelpful service to welcoming... See more

Facilities

Customers had ambiguous experiences with facilities, ranging from praise to severe criticism. While many... See more

Location

Clients share ambiguous opinions on location, as experiences vary significantly across different sites. While... See more

Quality

Reviewers share mixed feedback about quality, with some highlighting highly skilled instructors, a great... See more

Service

People report mixed experiences with service, pointing to long wait times, poor communication, and... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I had an incident when taking my little girl swimming and a member of staff, Dave Matthews I believe (reception staff, tall, Curtain styled hair and between 20 and 30 years of age) spoke to me, in fro... See more

Company replied

Rated 3 out of 5 stars

Pool was reduced length due to a technical problem, but no notice to that effect or an apology for any inconvenience. This sort of thing happens too frequently. Illustrates a lack of care for the me... See more

Company replied

Rated 3 out of 5 stars

Too many kids and the parking is awful, paying £50 a month to not be able to park because people are coming in to use costa is ridiculous, there needs to be parking for members and parking for people... See more

Company replied

Rated 3 out of 5 stars

Whoever Manages the Fairfield Site at Dartford needs removing. It is quite obvious by so many un-helpful, miserable Staff that there are internal Issues going on. Also, despite receiving 3 confirmatio... See more

Company replied


Company details

  1. Events & Entertainment

Written by the company

We are Places Leisure, a leading leisure and wellness partner delivering fitness, sport, health and wellbeing. We primarily work with local authorities to deliver the health and physical activity outcomes that make a difference to the lives of people and their communities; it’s about more than just operating facilities.


Contact info

3.3

Average

TrustScore 3.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 89% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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3.3

All reviews

(1,445)

675 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent facility

Excellent facility, very good gym, excellent instructor led classes and good value for money.

March 16, 2026
Unprompted review
Placesleisure logo

Reply from Placesleisure

Hi Will, Thank you for your great feedback. It's lovely to hear how much you are enjoying our facilities. Thanks, Nikki

Rated 1 out of 5 stars

The gym is great but just not enough walkers …

The gym is great but just not enough cardio machines... Walkers, only about 10 so your always waiting. Impossible at peak hrs.. Decent machines and classes are good, but sadly lacking in equipment quantities

March 16, 2026
Unprompted review
Placesleisure logo

Reply from Placesleisure

Hi Sharon, I am very sorry to hear this. In order for me to pass this on can you email enquiries@pfpleisure.org with the centre it would relate too. Thanks, Nikki.

Rated 5 out of 5 stars

I love my local leisure centre

I love my local leisure centre. Great service, cost effective, good facilities, friendly staff and wonderful classes and a good gym. It keeps me coming back.

March 15, 2026
Unprompted review
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Reply from Placesleisure

Hi Sharon, Thank you for sharing your feedback, Its great to hear you enjoy using our centre. Thanks, Nikki

Rated 5 out of 5 stars

Very clean pool & changing facilities.

Very clean pool & changing facilities.
Pleasant staff

March 16, 2026
Unprompted review
Placesleisure logo

Reply from Placesleisure

Hi Oliver, Thank you for your 5* review, Its great to hear you are enjoying our facilities. Thanks, Nikki.

Rated 1 out of 5 stars

This review is fo The Triangle in…

This review is fo The Triangle in Burgess Hill.

Appallingly maintained and run establishment. You’re on you own from the moment you try to get parked. A shockingly inadequate and reactive maintenance program often leaves services unavailable for months. If there was an alternative, I’d choose it. Disinterested staff (interested in themselves and checking their social media presence, of course), otherwise expect ‘I don’t know’ as a response to almost every question.
Frankly, it’s poorly funded, poorly managed, poorly maintained and poorly staffed.

March 15, 2026
Unprompted review
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Reply from Placesleisure

Thanks for your review. We have responded to your previous review and are happy to help if you would like to get in touch. Thanks, Emma

Rated 1 out of 5 stars

It’s a bit… poor

Appallingly maintained and run establishment. You’re on you own from the moment you try to get parked. Shockingly pathetic maintenance, often leaving services unavailable for months. If there was an alternative, I’d choose it. Disinterested staff (interested in themselves and checking their social media presence, of course), otherwise expect ‘I don’t know’ as a response to almost every question.
Frankly, it’s poorly funded, poorly managed, poorly maintained and poorly staffed.

March 15, 2026
Unprompted review
Placesleisure logo

Reply from Placesleisure

Thanks for your review Mark. I am sorry to hear how frustrated you are with the centre facilities. Please do email us at enquiries@pfpleisure.org if we can help with any specific issues. Thanks, Emma

Rated 1 out of 5 stars

You’ll never get on a class that you…

You’ll never get on a class that you want!! The gym is over subscribed and are now unable to provide a service that you promised me when I first joined. This problem has only happened within the last 6 months. It’s a shame ! I was very happy to do an annual payment , I don’t think I’ll be doing that again

March 15, 2026
Unprompted review
Placesleisure logo

Reply from Placesleisure

Thanks for your review Karen. I am sorry to hear of your disappointment in your membership. Please feel free to email us at enquiries@pfpleisure.org and we would be happy to see how we can help. Thanks, Emma

Rated 3 out of 5 stars

Okay but decent room for improvement

The gym is okay, but the cost of membership is way too much to be justifiable now. Even with an NHS discount, I am paying £32 a month for a gym that is a. Not 24/7, b. Extremely busy 90% of the time and overrun by under 18s, c. Lack of popular equipment in some of the gyms (e.g. no hip thrust machine or assisted pull-up machine in Morpeth). Due to lack of equipment, it can be almost impossible to get on certain machines without literally standing and waiting beside it until the person using it is done, which is, of course, completely unfair on the person using the machine. For example, Morpeth only has one smith machine, but introducing another plus a hip thrust machine (as the smith machine is used for this very often as an alternative) would make the gym experience much better for a lot of people. There are many other gyms which are 24/7, have much more equipment and are cheaper in Newcastle, so the recent price increase for membership at Places is just unjustifiable.

Otherwise - never had any problems with gym cleanliness and the staff are always pleasant and helpful. The equipment that is there seems to be of a good standard.

March 15, 2026
Unprompted review
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Reply from Placesleisure

Hi Chloe. Thanks for your review. I am sorry to hear of your frustrations. We pride ourselves on offering a range of facilities as well as the gym to keep fitness regimes varied and interesting. If we can help with any specific issues please do get in touch at enquiries@pfpleisure.org. Thanks, Emma

Rated 5 out of 5 stars

I enjoy going into the gym and aqua…

I enjoy going into the gym and aqua classes.
Staff are always friendly and professional

March 11, 2026
Unprompted review
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Reply from Placesleisure

Thanks for your review Marianne. We love to hear how valued our centre's are and its great to hear our team have made you feel so welcome. Thanks, Emma

Rated 3 out of 5 stars

not clean mens changing rooms or showers

March 15, 2026
Unprompted review
Placesleisure logo

Reply from Placesleisure

Hi Dean. Thanks for your review. I am sorry to hear you have found our facilities below our usual standard. Please feel free to drop us an email at enquiries@pfpleisure.org with details of which centre this is and we will look into this for you. Thanks, Emma

Rated 3 out of 5 stars

Some machines broken or out of use

Some machines broken or out of use, no real gym etiquette, pricey for what they offer. Happy to raise membership prices but not to fix/repair/replace broken equipment. Parking should also be free with any membership

March 9, 2026
Unprompted review
Placesleisure logo

Reply from Placesleisure

Thanks for your review Wayne. I am sorry to hear you have found issues in the gym. Please feel free to send us an email at enquiries@pfpleisure.org with details of which centre this is and we would be happy to look into this further for you. Thanks, Emma

Rated 5 out of 5 stars

Edinburgh is a great friendly fitness…

Edinburgh is a great friendly fitness centre. Highly recommend it.

March 13, 2026
Unprompted review
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Reply from Placesleisure

Thanks for your review Sal! We're really pleased to hear you are enjoying the gym so much and the recommendation is appreciated. Thanks, Emma

Rated 5 out of 5 stars

Best way to start the day

It's great to visit somewhere where people still interact and a smile is part of the uniform

March 14, 2026
Unprompted review
Placesleisure logo

Reply from Placesleisure

Thanks for your review Colin. Its great to hear our team have been making you feel so welcome. Thanks, Emma

Rated 5 out of 5 stars

Great local leisure centre

This is our local leisure centre in Staines and I really enjoy using it for swimming and the gym. I’ve done Pilates there too and hope to do more classes in the future.

March 14, 2026
Unprompted review
Placesleisure logo

Reply from Placesleisure

This is so good to hear Sara! Its great you are enjoying the facilities and we hope you love all the classes on offer. Thanks for your review! Emma

Rated 4 out of 5 stars

If the lane swimming was more readily…

If the lane swimming was more readily available this review would be five stars. Staff are great

March 14, 2026
Unprompted review
Placesleisure logo

Reply from Placesleisure

Thanks for the review Julian. This is great feedback. If you would like to drop us an email at enquiries@pfpleisure.org with details of which centre this is we would be happy to look into the lane swimming for you. Thanks, Emma

Rated 5 out of 5 stars

The teachers and staff are very…

The teachers and staff are very friendly and the teachers are very experienced

March 13, 2026
Unprompted review
Placesleisure logo

Reply from Placesleisure

Thanks for the review Anthony. This is great feedback and I am pleased to hear how welcome you have been made to feel. Thanks, Emma

Rated 5 out of 5 stars

The Triangle is weak run and kept…

The Triangle is weak run and kept clean. It offers a wide range of activities at good prices

March 14, 2026
Unprompted review
Placesleisure logo

Reply from Placesleisure

Thanks for those 5 stars Ken. Its great to hear you are enjoying using the facilities and we appreciate your kind words. Thanks, Emma

Rated 5 out of 5 stars

The centre at Riverside Leisure Centre

The centre at, Places Leisure Riverside Centre in Norwich is brilliant! I have been a member since 2018 and I love my sessions there, I attend 3 times weekly for Swimming /Aquafit and use of the gym. I have found all staff to be caring and friendly. The centre is always kept clean and tidy. Any mishaps are dealt with immediately and efficiently. I enjoy meeting with friends in the pool, as it is a very socially friendly area. The amenities are excellent, it houses an excellant athletic sized pool. The gym is excellant too, it houses treadmills, bikes, steps/stairs, weights of all sizes, and so much more! See online and App. Definitely recommend. 10/10 for me. 💞

March 11, 2026
Unprompted review
Placesleisure logo

Reply from Placesleisure

Hi Dawn. Thanks for such a great review. We love to see how valued our centre's are and appreciate the time taken to leave this. I will ensure your feedback is shared with the management team. Thanks, Emma

Rated 1 out of 5 stars

Faceless until you meet an exceptional…

Faceless until you meet an exceptional reception team.

March 11, 2026
Unprompted review
Placesleisure logo

Reply from Placesleisure

Hi Valerie. Thanks for your review, it is disappointing to see you have not had a positive experience. If there is anything specific we can help with please do send us an email at enquiries@pfpleisure.org and we would be happy to help. Thanks, Emma

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