Placesleisure Reviews 

1,445
TrustScore 3.5 out of 5

3.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 707 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently appreciate the clean environments, knowledgeable instructors, and well-equipped facilities available for daily fitness routines and relaxing swimming activities. Many visitors deeply enjoy the welcoming atmosphere provided by the team and find the fitness classes to be exceptionally engaging and supportive. However, some reviewers were not happy with ongoing maintenance challenges that frequently left gym equipment broken, pools out of commission, or facilities closed for extended periods. Some people also felt that front desk interactions could be frustrating due to unhelpful staff attitudes and occasional overcrowding in the swimming lanes.

What people talk about most

Staff

Customers consistently note ambiguous experiences with staff, ranging from unhelpful service to welcoming... See more

Facilities

Customers had ambiguous experiences with facilities, ranging from praise to severe criticism. While many... See more

Location

Clients share ambiguous opinions on location, as experiences vary significantly across different sites. While... See more

Quality

Reviewers share mixed feedback about quality, with some highlighting highly skilled instructors, a great... See more

Service

People report mixed experiences with service, pointing to long wait times, poor communication, and... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I had an incident when taking my little girl swimming and a member of staff, Dave Matthews I believe (reception staff, tall, Curtain styled hair and between 20 and 30 years of age) spoke to me, in fro... See more

Company replied

Rated 3 out of 5 stars

Pool was reduced length due to a technical problem, but no notice to that effect or an apology for any inconvenience. This sort of thing happens too frequently. Illustrates a lack of care for the me... See more

Company replied

Rated 3 out of 5 stars

Too many kids and the parking is awful, paying £50 a month to not be able to park because people are coming in to use costa is ridiculous, there needs to be parking for members and parking for people... See more

Company replied

Rated 3 out of 5 stars

Whoever Manages the Fairfield Site at Dartford needs removing. It is quite obvious by so many un-helpful, miserable Staff that there are internal Issues going on. Also, despite receiving 3 confirmatio... See more

Company replied


Company details

  1. Events & Entertainment

Written by the company

We are Places Leisure, a leading leisure and wellness partner delivering fitness, sport, health and wellbeing. We primarily work with local authorities to deliver the health and physical activity outcomes that make a difference to the lives of people and their communities; it’s about more than just operating facilities.


Contact info

3.3

Average

TrustScore 3.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 89% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.3

All reviews

(1,445)

675 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Gyms full most of the time

Gyms rammed most of the time. Almost pointless going now as you have to queue to get in machines or use a bench. Been a member for years. Cancelling membership.

March 10, 2026
Unprompted review
Placesleisure logo

Reply from Placesleisure

Hi Andy, I am very sorry to hear this, Can I ask if you can email enquiries@pfpleisure.org with the centre this would relate too. Thanks, Nikki

Rated 1 out of 5 stars

The Triangle in Burgeds Hill has…

The Triangle in Burgeds Hill has rapidly gone downhill. The Jacuzzi & Steam Room have not worked for several month. Place is an absolute disaster, it is dirty and management don't care.

March 9, 2026
Unprompted review
Placesleisure logo

Reply from Placesleisure

Hi Nick, I sorry to hear of your Disappointment. The works for the steam room will start week commencing the 6th April, We do not have an update on the jacuzzi unfortunately. I will be sure to pass the feedback on to the general manager. Thanks, Nikki.

Rated 5 out of 5 stars

The centre feels good from the minute I…

The centre feels good from the minute I arrive. All facilities are excellent and efficiently managed.
The staff are consistently helpful and focussed.

March 9, 2026
Unprompted review
Placesleisure logo

Reply from Placesleisure

Hi Liz, Thank you for sharing your lovely feedback. Its great to hear you enjoy our facilities and the feedback of how helpful our staff are. Thanks, Nikki.

Rated 5 out of 5 stars

A lovely all round leisure centre

A lovely all round leisure centre. A nice pool for aqua fit and lane swimming- the aquafit instructors are amazing with great music choices. Great value as a monthly charge gives you all classes from yoga to Pilates to Zumba and the newly refurbished gym. Lovely friendly atmosphere and would definitely recommend.

March 9, 2026
Unprompted review
Placesleisure logo

Reply from Placesleisure

Hi Janine, Thank you for sharing your positive feedback. It's to hear you are enjoying our classes and facilities, Thanks. Nikki

Rated 3 out of 5 stars

Check before you go,....

If you are going to the Triangle over the next few weeks check that the facility you need is up and running. There are various closures planned for long overdue maintenance.

March 9, 2026
Unprompted review
Placesleisure logo

Reply from Placesleisure

Hi John, Thank you for sharing your feedback. All closures will be advertised on out website. Thanks, NIkki.

Rated 3 out of 5 stars

Places doing OK but room for improvement.

Shower pressure not great, as only 1 or 2 people can use it at the same time.
Water can be on the cold side, but that tends to be the same else where.
Pool forced to close because chlorine pump breaks down regularly, probably a legacy of Better running the center.

March 9, 2026
Unprompted review
Placesleisure logo

Reply from Placesleisure

Hi, Thank you for your feedback, Can you email enquiries@pfpleisure.org with the centre this would relate too, for this to be passed on. Thanks, Nikki

Rated 5 out of 5 stars

Use the Hinckley location for swimming - its great

Use the Hinckley location for swimming, all good.

March 9, 2026
Unprompted review
Placesleisure logo

Reply from Placesleisure

Hi Alex. Thanks for the review. We love to hear that customers are enjoying the facilities! Thanks for taking the time to leave your feedback. Thanks, Emma

Rated 5 out of 5 stars

The Rotherham staff are welcoming and…

The Rotherham staff are welcoming and helpful. The instructors are amazing and encouraging in classes and the gym

March 7, 2026
Unprompted review
Placesleisure logo

Reply from Placesleisure

Hi there, thanks for your great review! We appreciate those 5 stars and are pleased to hear how welcome you have been made to feel. Thanks, Emma

Rated 5 out of 5 stars

Excellent staff

Excellent staff and a very pleasant place to visit

March 4, 2026
Unprompted review
Placesleisure logo

Reply from Placesleisure

Hi Jean, thank you for your review and lovely feedback it's great to hear positive feedback. Best wishes Vicky

Rated 5 out of 5 stars

Best swimming pool by a very long shot!

Best swimming pool by a very long shot!
Clean facilities (swimming pool, showers, toilets, change rooms and lockers), steam room and sauna, friendly hours for early risers (0630 on weekdays and 0730 on weekends, friendly and helpful staff.
I can't complain about anything, first class!
I have been going to the pool for a few years now and every time it's a delight.

March 4, 2026
Unprompted review
Placesleisure logo

Reply from Placesleisure

Hi Eric, thank you for your review we appreciate your positive feedback. Please could you email enquiries@pfpleisure.org with your feedback and the centre it is regarding and we can share it with the team. Thank you in advance Vicky

Rated 2 out of 5 stars

Gone down the tubes

Gone right down the tubes in the last couple of years. Dirty stretching area plus equipment taking months if not longer to repair. But apparently the place is being taken over in the autumn.

March 4, 2026
Unprompted review
Placesleisure logo

Reply from Placesleisure

Hi Peter, thank you for your review we appreciate your feedback, please can you email enquiries@pfpleisure.org with your feedback and the centre it is regarding. Thank you in advance Vicky

Rated 5 out of 5 stars

Places Leisure Camberley - Shambles!

I had an appointment to meet a Caroline at Reception, Camberley today to do a gym induction. She was very helpful, knowledgeable and committed to working out a personal programme for me. The gym equipment seemed up to date and easy to use and she was able to recommend quieter times for me to attend. Great!

March 3, 2026
Unprompted review
Placesleisure logo

Reply from Placesleisure

Hi, I am very sorry to hear this. I will ensure this is passed on to the fitness manager and the general manager. Thanks, Nikki.

Rated 1 out of 5 stars

The reception staff have been helpful…

The reception staff have been helpful and the swimming facilities have been fine, particularly when visiting with my daughter.

However, the gym itself is disappointing. Equipment is poorly maintained (including rusted cables), cleanliness standards are low, and the free weights area feels overcrowded and unsafe at times.

The sauna is frequently not ready at the advertised morning opening time, and the steam room is often out of order, which makes the space even more cramped.

I’ve also experienced ongoing issues with the app and online booking system attempting to charge me incorrectly due to an account error.

I have raised these concerns directly with staff, but little has changed. Given the recent increase in membership fees, the overall experience does not currently represent good value.

I hope these issues can be addressed, as the centre has the potential to provide a much better overall experience.

February 23, 2026
Unprompted review
Placesleisure logo

Reply from Placesleisure

Hi Tom, Thank you for sharing your feedback. I am very sorry to hear of your disappointment. If you could email enquiries@pfpleisure.org with the centre this relates too, I will pass on to the general manager. Thanks, Nikki

Rated 5 out of 5 stars

The variety of classes and the…

The variety of classes and the professionalism and standard of the instructors on the class timetable are excellent. I have been to other clubs previously including private clubs and I was surprised and continue to be really pleased with my Excel teachers and classes.

March 2, 2026
Unprompted review
Placesleisure logo

Reply from Placesleisure

Hi Sharon, Thank you for sharing your great feedback! I will ensure this is passed onto the centre. Thanks, Nikki.

Rated 5 out of 5 stars

Lovely centre with a wonderful team

Lovely centre with a wonderful team. Good range of facilities and classes on offer including virtual spin.

February 28, 2026
Unprompted review
Placesleisure logo

Reply from Placesleisure

Thanks for those 5 stars Shani! We love to see those but it is even better to see how much you are enjoying the centre. We appreciate your review. Thanks, Emma

Rated 5 out of 5 stars

Great gym and a good range of…

Great gym and a good range of classes,friendly, helpfull staff,

February 27, 2026
Unprompted review
Placesleisure logo

Reply from Placesleisure

Thanks for your great review Karen! Its great to hear you are enjoying the facilities and have felt welcome at the centre. Thanks, Emma

Rated 2 out of 5 stars

Online timetable never seems to be…

Online timetable never seems to be updated eg checked this morning before going for just swim, all seemed fine, got there to find out half term kids session! Not amused. Especially when told it gad been updated. Well I am looking at it on my laptop now and it has not! 0930-103 just swim it says! Under more info says "an open bookable session for those who want to have fun....you can arrive or leave at any time! Nothing about half term kids session only!!! Thus sort of thing going on for years, sort your act out! At least 3 other ladies turned up while I was at counter to find same problem!

February 27, 2026
Unprompted review
Placesleisure logo

Reply from Placesleisure

Hi, thank you for your review we appreciate your feedback, could you please email enquiries@pfpleisure.org with your feedback and the centre it is regarding and we can look into it further. Thank you in advance Vicky

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look