I had an incident when taking my little girl swimming and a member of staff, Dave Matthews I believe (reception staff, tall, Curtain styled hair and between 20 and 30 years of age) spoke to me, in fro... See more
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We are Places Leisure, a leading leisure and wellness partner delivering fitness, sport, health and wellbeing. We primarily work with local authorities to deliver the health and physical activity outcomes that make a difference to the lives of people and their communities; it’s about more than just operating facilities.
Waters Edge, Riverside Way, GU15 3YL, Camberley, United Kingdom
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Gyms rammed most of the time. Almost pointless going now as you have to queue to get in machines or use a bench. Been a member for years. Cancelling membership.

Reply from Placesleisure
The Triangle in Burgeds Hill has rapidly gone downhill. The Jacuzzi & Steam Room have not worked for several month. Place is an absolute disaster, it is dirty and management don't care.

Reply from Placesleisure
The centre feels good from the minute I arrive. All facilities are excellent and efficiently managed.
The staff are consistently helpful and focussed.

Reply from Placesleisure
A lovely all round leisure centre. A nice pool for aqua fit and lane swimming- the aquafit instructors are amazing with great music choices. Great value as a monthly charge gives you all classes from yoga to Pilates to Zumba and the newly refurbished gym. Lovely friendly atmosphere and would definitely recommend.

Reply from Placesleisure
If you are going to the Triangle over the next few weeks check that the facility you need is up and running. There are various closures planned for long overdue maintenance.

Reply from Placesleisure
Shower pressure not great, as only 1 or 2 people can use it at the same time.
Water can be on the cold side, but that tends to be the same else where.
Pool forced to close because chlorine pump breaks down regularly, probably a legacy of Better running the center.

Reply from Placesleisure
clean and tidy,helpful friendly staff

Reply from Placesleisure
Use the Hinckley location for swimming, all good.

Reply from Placesleisure
The Rotherham staff are welcoming and helpful. The instructors are amazing and encouraging in classes and the gym

Reply from Placesleisure

Reply from Placesleisure
Best swimming pool by a very long shot!
Clean facilities (swimming pool, showers, toilets, change rooms and lockers), steam room and sauna, friendly hours for early risers (0630 on weekdays and 0730 on weekends, friendly and helpful staff.
I can't complain about anything, first class!
I have been going to the pool for a few years now and every time it's a delight.

Reply from Placesleisure
Gone right down the tubes in the last couple of years. Dirty stretching area plus equipment taking months if not longer to repair. But apparently the place is being taken over in the autumn.

Reply from Placesleisure
My trainer James is very understanding and gave me the exercisesI needed

Reply from Placesleisure
I had an appointment to meet a Caroline at Reception, Camberley today to do a gym induction. She was very helpful, knowledgeable and committed to working out a personal programme for me. The gym equipment seemed up to date and easy to use and she was able to recommend quieter times for me to attend. Great!

Reply from Placesleisure
The reception staff have been helpful and the swimming facilities have been fine, particularly when visiting with my daughter.
However, the gym itself is disappointing. Equipment is poorly maintained (including rusted cables), cleanliness standards are low, and the free weights area feels overcrowded and unsafe at times.
The sauna is frequently not ready at the advertised morning opening time, and the steam room is often out of order, which makes the space even more cramped.
I’ve also experienced ongoing issues with the app and online booking system attempting to charge me incorrectly due to an account error.
I have raised these concerns directly with staff, but little has changed. Given the recent increase in membership fees, the overall experience does not currently represent good value.
I hope these issues can be addressed, as the centre has the potential to provide a much better overall experience.

Reply from Placesleisure
The variety of classes and the professionalism and standard of the instructors on the class timetable are excellent. I have been to other clubs previously including private clubs and I was surprised and continue to be really pleased with my Excel teachers and classes.

Reply from Placesleisure
Lovely centre with a wonderful team. Good range of facilities and classes on offer including virtual spin.

Reply from Placesleisure
Great gym and a good range of classes,friendly, helpfull staff,

Reply from Placesleisure
Online timetable never seems to be updated eg checked this morning before going for just swim, all seemed fine, got there to find out half term kids session! Not amused. Especially when told it gad been updated. Well I am looking at it on my laptop now and it has not! 0930-103 just swim it says! Under more info says "an open bookable session for those who want to have fun....you can arrive or leave at any time! Nothing about half term kids session only!!! Thus sort of thing going on for years, sort your act out! At least 3 other ladies turned up while I was at counter to find same problem!

Reply from Placesleisure
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