I have been sending money to Bangladesh since 2003. IBBL Chairman visited Los Angeles, when asked he recommended Placid Express. Since then I use Placid without interruption. Why? Good communication i... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Placid is a hidden gem. I am glad my friend referred me. Best rate, prompt, secured, hassle-free, easy and very comfortable verification process than remitly, ria, moneygram etc. Customer service is v... See more
Company replied
It’s been always seen haste free transection . It’s always quick and simple and convenient. Customer service is outstanding. Recently transection fee is increased to double which didn’t look good . I... See more
Company replied
I have been using Placid for over 5 years and their service is outstanding. I worked in Dubai as Marketing and Business Development Manager in a remittance company so I know all the “red flags” in a b... See more
Company details
Information provided by various external sources
Founded in 1996, Placid Express was formed on the simple premise that sending money home should be easy, affordable and safe. Like our customers, we send money to friends and family too and the experience should be as seamless as possible. Ridiculous fees and absurdly low exchange rates should not be a part of that experience. Since inception, we have transferred billions of dollars for our customers in the United States and Europe. With a mass movement to 'electronic everything', we make it easier for our customers to send money today by making our services available online.
Contact info
400 Post Ave Suite 101, 11590, Westbury
- 877-889-7021
- webhelp@placid.net
- www.placid.net
4.3
Excellent
5K reviews
Replied to 41% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Money deposit faster!
June 4, 2025
Reply from Placid Express
Dear Ali,
Your excellent review is truly appreciated! Your positive feedback about our service means a great deal to us. Thank you for taking the time to share your thoughts, and please feel free to reach out if you have any additional comments or suggestions.
Placid Express.
Excellent service!!!!
June 1, 2025
Reply from Placid Express
Dear Choudhury,
We appreciate you taking the time to write such an insightful review! We are happy to learn of your satisfaction with our service. We value your opinion much and invite you to contact us with any other remarks or recommendations.
Placid Express.
Reply from Placid Express
Dear Bashar,
Your excellent review is truly appreciated! Your positive feedback about our service means a great deal to us. Thank you for taking the time to share your thoughts, and please feel free to reach out if you have any additional comments or suggestions.
Placid Express.
Outstanding service as always!
June 3, 2025
Reply from Placid Express
Dear Shakil,
We appreciate you for your excellent review! We are appreciative to hear of your positive experiences with our service. Thank you for sharing these thoughts, and reach out to us if you require further comments or suggestions.
Placid Express.
Reply from Placid Express
Dear SADEQUR,
Your excellent review is truly appreciated! Your positive feedback about our service means a great deal to us. Thank you for taking the time to share your thoughts, and please feel free to reach out if you have any additional comments or suggestions.
Placid Express.
Reply from Placid Express
Dear Rahman,
We appreciate you for your excellent review! We are appreciative to hear of your positive experiences with our service. Thank you for sharing these thoughts, and reach out to us if you require further comments or suggestions.
Placid Express.
Placid is a hidden gem
Placid is a hidden gem. I am glad my friend referred me. Best rate, prompt, secured, hassle-free, easy and very comfortable verification process than remitly, ria, moneygram etc. Customer service is very responsive, skilled and well-mannered. Thanks.
May 27, 2025
Reply from Placid Express
Dear Moshiur,
We appreciate you taking the time to write such an insightful review! We are happy to learn of your satisfaction with our service. We value your opinion much and invite you to contact us with any other remarks or recommendations.
Placid Express.
Incompetent slow IT team! lots of features broken!
Most of these features are broken for years and IT hasn't taken steps to fix them, lazy a$$ incompetent money transfer company!
- adding American Express bank / Debit card doesn’t work, only some banks like Bank of America works
- cannot send money via any debit cards, despite suggestions by support multiple
In addition,
- money transfer to bangladesh is very slow
Despite, I spend only money to bangladesh, all the times by default it selects India as transfer destination. I have to always manually change it. Annoying as hell!
On reply here at trustpilot they say they are gonna fix the issues. But nothing is fixed. To be crystal clear, no work is done from their side. Every broken feature is still completely broken!
May 31, 2025
Reply from Placid Express
Dear Rahman,
Thank you for your valued review. It would be a great pleasure for us if we discussed the issue by phone with you, We're confident we can make this right!. Our representative will contact you shortly by phone.
Placid Express.
Reply from Placid Express
Dear Mubin,
Thank you for your valued review. It would be a great pleasure for us if we discussed the issue by phone with you, We're confident we can make this right!. Our representative will contact you shortly by phone.
Placid Express.
Reply from Placid Express
Dear Rahman,
We express our gratitude for your valued review! We're delighted to hear about your positive experiences with our service. Thank you for sharing your thoughts, and please don't hesitate to get in touch with any further comments or suggestions.
Placid Express.
Plasid Increased the transfer fee.used to really enjoy using this money…
I used to really enjoy using this money transfer app, but I’ve noticed that the commission has doubled. I’m quite disappointed and will be searching for alternative money transfer apps that have lower fees.
May 30, 2025
Reply from Placid Express
Dear Omar Arif,
Thank you for your valued review.
It would be a great pleasure for us if we discussed the issue by phone with you, We're confident we can make this right!. Our representative will contact you shortly by phone.
Placid Express.
Reply from Placid Express
Dear Alam,
We appreciate you taking the time to write such an insightful review! We are happy to learn of your satisfaction with our service. We value your opinion much and invite you to contact us with any other remarks or recommendations.
Placid Express.
Reply from Placid Express
Dear HAQUE,
We appreciate you taking the time to write such an insightful review! We are happy to learn of your satisfaction with our service. We value your opinion much and invite you to contact us with any other remarks or recommendations.
Placid Express.
Very smooth and easy to send money for…
Very smooth and easy to send money for Eid to my family with a nominal fee .
Thanks Placed.
May 29, 2025
Reply from Placid Express
Dear Alam,
Your excellent review is truly appreciated! Your positive feedback about our service means a great deal to us. Thank you for taking the time to share your thoughts, and please feel free to reach out if you have any additional comments or suggestions.
Placid Express.
Good customer service
Good customer service. Real person answers call!!! What a great service (as others uses AI Bot).
May 29, 2025
Reply from Placid Express
Dear Chowdhury,
Your excellent review is truly appreciated! Your positive feedback about our service means a great deal to us. Thank you for taking the time to share your thoughts, and please feel free to reach out if you have any additional comments or suggestions.
Placid Express.
Quick transfer without headache
May 28, 2025
Reply from Placid Express
Dear Giashuddin,
We appreciate you for your excellent review! We are appreciative to hear of your positive experiences with our service. Thank you for sharing these thoughts, and reach out to us if you require further comments or suggestions.
Placid Express.
Reply from Placid Express
Dear Amancio,
Your excellent review is truly appreciated! Your positive feedback about our service means a great deal to us. Thank you for taking the time to share your thoughts, and please feel free to reach out if you have any additional comments or suggestions.
Placid Express.
Reply from Placid Express
Dear Golam,
We appreciate you for your excellent review! We are appreciative to hear of your positive experiences with our service. Thank you for sharing these thoughts, and reach out to us if you require further comments or suggestions.
Placid Express.
Reply from Placid Express
Dear Sharmin,
We express our gratitude for your valued review! We're delighted to hear about your positive experiences with our service. Thank you for sharing your thoughts, and please don't hesitate to get in touch with any further comments or suggestions.
Placid Express.
The agents were very helpful
The agents were very helpful, well communicator. I am happy with their services.
May 23, 2025
Reply from Placid Express
Dear Zaman,
We appreciate you for your excellent review! We are appreciative to hear of your positive experiences with our service. Thank you for sharing these thoughts, and reach out to us if you require further comments or suggestions.
Placid Express.
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