Plaisio - Πλαίσιο Reviews 179

i have asked to return a product, they have confirmed, i have indeed returned it and one month after i'm still trying to get my money back.

Plaisio has a great selection of products and I can always find what I need. However, their prices are sometimes higher than competitors

DO NOT BUY any services from this company.
WAITTING 10 DAYS TO CONNECT A WATER MACHINE
They play kind and at the end of the day nobody is responsible to find a solution at the problem that they created with the horrible system that they have to bring your goods at your home and to connect the product which is extra charged and then noway to find somebody to do their job right.
So I bought a washer machine which I paid extra to transfer the product at my home, to reconnect the old one and connect the new and to take the old one for recycling.

10 days later the washer machine stands in my entrance because two times they didn't show up at all they just cancelled the appointment afterwards without excuse and 3rd time show up the guys to get the old machine for recycling without to do the reconnection & connection.Instead of apology they were mean and rude and no chance to solve the problem at costumers support on the phone. Nobody is taking charge of anything so I deside to visit again the shop that I bought the whole thing and to talk with the manager. Who also plays his role kind but didn't gave me any solution plus that he lied to me.

Congrats plaisio guys you are doing all a great job.
NOT
Never ever again you don't deserve a penny.

5 stars for their service. 5 stars for the variety of products and their pricing.

I purchased an Apple Bluetooth before a year.When I sent it back under warranty, they asked me for 185€ for repairs.Also all this information after 3 months.SCAM.

I placed an online order for a laptop on 31 December 2025. Two days later, I was contacted by telephone and informed that the product was, in fact, not available. During that call, no apology was offered. I was simply told that the order would be cancelled and that my money would be refunded within two to three working days.
However, the refund was not processed within that timeframe. After more than fifteen days had passed without receiving my money, I contacted your company again, only to be informed that the refund request had not even been submitted. To this day, I have still not received my money.
There has been no acknowledgment of this serious mistake, nor any acceptance of responsibility for the inconvenience, stress, and financial uncertainty caused. I find this conduct highly unprofessional and contrary to basic standards of customer service.
I therefore request the immediate release of my funds and a written explanation regarding how this situation occurred. I also expect a formal apology for the way this matter has been handled.

I placed an online order on Tuesday 23/12 at 18:55 (EET). The very next morning, I got a call saying the product was unavailable due to “inaccurate stock availability.”

How is that even possible in 2025 when every product is scanned and tracked? Did you simply forget to reserve the item and sell it in-store instead?

And as if that wasn’t enough, I was told I can’t reuse the gift card for another online order, only in-store or via phone order. That’s impressive for a supposedly “tech-savvy” retailer heading into 2026.

I normally never buy from Plaisio. I only did because my company gave us a Plaisio gift card. Thanks for reminding me exactly why I avoid shopping there.

Took my laptop in for repairs Monday 8th it's the 22th and it's still in for repairs.

After cancelling two delivery appointments they called to inform me that the product was out of stock!

Found a Black Friday product on the e-shop of plaisio. Liked the price checked the price on other shops also, it was good. Ordered it, checked the box for afternoon delivery, 5 euros extra price i say that's not bad...Date of delivery 25/11/2025 after 17.00. ok nice i will be home to receive it... 25/11 of morning no sms about the time of the delivery, ok maybe they will send it like that .. i get a message that my product delivered to spedeex courier... ohh i say f#ck. So no delivery. Next day i get a message from plaiso that now that you got your order the extra support will begin... i call at call center of plaisio big time of waiting ... yea we delivered to you yesterday ... who got my delivery ? a name that i don't know... Plaisio call center agent we will call you back.... still waiting...

Not even for 1 star rating, the worst experience, we received 4 times damaged fridge! We lost a lot of time and i suggest to dont buy anything from this shop not even to step in this shop!!! The worst shop in all the world.Customer service the worst experience in the world them dont have correct communacition between departments!!! We spend a lot of hours in shop as to find solution. We wait for 1 month to get fridge!!!

NEVER BUY FROM THEM

i have order something and they lost it and they refund after 14 days working days never order and pay front

September 2025-I bought an expensive robot vacuum one week ago from their Kifisia shop. The vacuum was defective, and after spending hours of trying to understand how I can get it replaced (mainly due to the wrong information provided from their call center) I had to revisit the store to return the vacuum and wait for their decision... based on their policy I should have feedback within 48 hours, which I didn't... Lousy and rude call center reps as well. One week later, I have no vacuum and no update. Never again.

The company that considers my work, my free time and even my refrigerator purchase as a matter of “LIFESTYLE”!

Extremely disappointing experience with Plaisio when buying a refrigerator:
Repeated delivery delays and cancellations.
False promises instead of clear information.
Delivery of a damaged appliance.
No accountability – every phone call was with a different person, no solution provided.
Outrageous customer service: “I won’t tell you how to manage your lifestyle”, when I asked for a specific delivery time.

After my written complaint, instead of a proper apology, I received a so-called response: “we are sorry that this feeling was transferred” – a non-apology, putting the blame on how I felt, not on their actions.

For 4 times I had to defrost my old fridge (for recycling) and put it back in operation because delivery never happened as promised. Eventually I had to leave my workplace to accept the delivery at random, with no respect for my time.

This is not customer service, it’s harassment.
I cannot recommend Plaisio under any circumstances.

I visited the Chania store and spent over an hour waiting for a simple payment via IRIS to go through. Although the company advertises that IRIS payments are instant, the staff insisted that the issue was with my bank because it was “evening” (!). My bank confirmed the payment was processed immediately and that the money was already held by the store.

Not only did I leave without the product I paid for (headphones for my business), but I was also treated with sarcasm by a staff member who told me to “just pay differently next time.” This is unacceptable.

At the end of the day, the store had taken my money, refused to provide the product, and offered excuses about accounting “not being able to see it” after hours. That is not how a professional business should operate.

If the payment is not released or the product delivered, I will escalate this matter to the authorities. Customers deserve honesty, respect, and proper service—not mockery and delays.

On 3/18/2025 I ordered a battery. The product was "available upon request". Two and a half months later, I had not yet received the battery. When I contacted them, they informed me that it usually takes three months (!!!). Three months passed, a few more weeks passed, no update. When I contacted them again, they told me that it had not arrived yet and I asked to cancel the order and get my money back. A month later, I found out that no refund had occurred. I contacted them again and they told me that there had been no refund but that I had a customer credit! I replied that I had neither requested such a thing, nor had they informed me of such a thing. They registered my request for a return, which is supposed to take place"within 14 days". Never again.

After sales service unable to provide solutions. Bought a flawed product and they kept ghosting me !!!

the product was faulty on arrival and refused to refund or give a new one.. shame on you ! STAY AWAY

Plaisio delivered a Bosch washing machine but failed to install it although installation service was purchaded. Their reasoning was that the distance from the machine to the draon was greater than the manufacturers allowed lenth and they are not plumbers. (I checked with Bosch and they confirmed ther is no maximum lenth for the drain hose).
Having contacted Plaisio customer support they suggested i get my own plumber and yhey will refund me the installation fee.
I refused and asked then to cancel the order but they advised me that i will have to return the washing machine at my own expence. I had to send photos of the appliance, still half unpacked (as left by their delivery people in the middle of my kitchen) and they would respond to me within 48 hours.
Also their promise to have a supervisor/ manager call me ... never happened.
I asked them to provide me with an address to return the applience, a day later still waitting, dispite7 or 8 phone calls and spending several hours trying to resolve the issue
I have been a high spending client of theirs for at least 10 years.
They need to improve their customer care and also when selling installation service at the very least send out qualified personel (like a plumber)
One of the worst purchase experience in my life.

The worst experience and comercial place that can happen to a good willing customer who gave his hard working money and trust on them.
A bunch of clowns literally.
The TV came with a broken panel, the box wasn't sealed, their delivery service didn't even bothered to open the box and show the condition of the product to the customer like they were supposed to do legally.
Without even plugging the TV I IMMEDIATELY contact them and they asked for pictures which I immediately sent via email.
Then their customer service came with a response "the box was intact" and passed over the ball to LG.
A week after I still don't have the television that I PAID FOR.
I'm thinking to denounce them to the buyers protection service here in Greece.
KEEP AWAY FROM PLAISIO!!!!