Planet Bake Reviews 

1,220
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

My lovely little box was like christmas coming early,everything was wrapped beautifully and arrived in excellent condition, Couldn't believe the cup cake measurer was exactly the right colour for my n... See more

Rated 5 out of 5 stars

Very pleased at how quickly my order came- 2 days after ordering. Good quality cake cases, colours exactly right for the Spiderman cupcakes I'm making, as were the red and blue hundreds and thousand... See more

Rated 5 out of 5 stars

I needed baby shower toppers 4 cupcakes & discovered this site which had an excellent assortment at a reasonable price. Bought few general bits of equipment at same time & received goods in a remarkab... See more

Rated 5 out of 5 stars

I purchased some Roy's Natural flavouring as I wanted to do a recipe from Mary Berry's new cookbook. It has worked a treat. It was very difficult to locate but Planet Bake stock it so I'm sure I'll... See more

Company details

  1. Kitchen Supply Store

Information provided by various external sources

www.planetbake.co.uk is everything the enthusiastic home baker (and eater!) needs to help them in their quest for cake and bake perfection. Having our finger on the home baking pulse our ranges ensure you have everything you need for easy and fun home baking. You'll find stuff to mix it, mould it, bake it, decorate it, serve it and so much more... So whether you simply want to indulge in a little home baking or add a touch of luxury to your already tried and tested recipes we have something for everyone here at Planet Bake. Check out our fabulous range of cake stands, tins, teapots and mugs as well as uber-cool aprons, oven gloves and linens for the well dressed domestic marvel! All our products are backed by our 28 Day Money Back Guarantee, so if the item you bought isn't exactly what you were looking for then we'll happily refund you in full. We also pride ourselves on out Super Fast Delivery, All order placed before 1pm will be dispatched the same day, and we offer a choice of delivery options from Express Delivery to a Guaranteed Next Day Service. We'll also keep you up to date with the latest home baking trends - simply register to receive the Planet Bake newsletters and check out our blog. We'll bring you what’s hot and what's not in the home baking front as well as stuff that’s just a little bit different. Customer Service & Company Ethos Our aim is to provide a great product range that will appeal to bakers of all ages and experience backed up by really genuine customer service. We have a dedicated helpline to give you information and guidance on all our products which have been tested by real people in real home kitchens to make sure that they ‘do what they say on the tin’ ! Just fire us a quick email.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(1,220)

0 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Can't wait for party to show of accsesories

Buying from this company was painless .Goods arrived next day .Was absolutely delighted with 99 percent of items purchased .Disappointed in the display stand for the pop cakes .Found it very hard to assemble I suffer from arthritis and found it very hard to fit pieces together .Dont think I would use it .Everything else was spot on .

February 28, 2014
Unprompted review
Rated 4 out of 5 stars

Friendly and efficient customer service.

Have always received a good service from Planet Bake. This time two items were sent incorrectly and there was some damage to contents but within one short email the problem was resolved and the correct items were received the next day.

February 27, 2014
Unprompted review
Rated 1 out of 5 stars

Goods not received, obviously not necessarily planetbake's fault.

Ordered and paid for 2 day delivery service as I needed them six days after ordering. Never arrived, 2.5 weeks later still not arrived. Requested a refund last Wednesday, no correspondence from planetbake since.

February 24, 2014
Unprompted review
Planet Bake logo

Reply from Planet Bake

Hi Cathrine, thanks for the feedback - have checked our email log and we have sent 4 emails since hearing from you, 3 of which you have responded to. A refund was also processed immediately as soon as we heard back from you last week. I'd be really grateful if could confirm receipt of both email and refund. On the rare occasion that parcels do go missing we do our upmost to resend orders, help our customers and keep them updated, however this was obviously hampered when you lost internet and phone connection for a week during the recent bad weather.

Rated 4 out of 5 stars

Satisfied customer!

I am very keen baker, I love baking cupcakes. I needed new supplies so I googled companies that supply cupcake cases ect. I came across planet bake, really interesting site, had everything I needed from cases, wraps and gel colours. Good value for money, so far the quality is great, delivery was speedy too. Overall satisfied customer. Will use you again :)

February 17, 2014
Unprompted review
Rated 5 out of 5 stars

Planet Bake for Service Excellent!

I am greatly pleased with the service provided by Planet Bake. My first time order was delivered in a quick turn around and notification from picking to dispatch. Now I have got to us the items I ordered.
Thank you Customer Service at Planet Bake for your excellent service.
Mrs S Shah

February 16, 2014
Unprompted review
Rated 1 out of 5 stars

Rubbish

Am waiting to do a collection as I am too busy at the moment to get round to it. I ordered something with next day delivery and paid extra for this - firstly I didn't get the next day then when I rang up on the day after to see where it was they said its on the van for delivery but there is a problem there are no red-heart sprinkles at this time of year you can see why this might be an issue.
I told them I didn't want the order they said fine no problems send it back.
Just seemed completely defeated didn't want to help me just wanted to get my off the phone.
have bout from here once before red and green sprinkles which separated in the box to join together as the packaging is poor - should have know then.

February 4, 2014
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look