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Rated 5 out of 5 stars

My lovely little box was like christmas coming early,everything was wrapped beautifully and arrived in excellent condition, Couldn't believe the cup cake measurer was exactly the right colour for my n... See more

Rated 5 out of 5 stars

Very pleased at how quickly my order came- 2 days after ordering. Good quality cake cases, colours exactly right for the Spiderman cupcakes I'm making, as were the red and blue hundreds and thousand... See more

Rated 5 out of 5 stars

I needed baby shower toppers 4 cupcakes & discovered this site which had an excellent assortment at a reasonable price. Bought few general bits of equipment at same time & received goods in a remarkab... See more

Rated 5 out of 5 stars

I purchased some Roy's Natural flavouring as I wanted to do a recipe from Mary Berry's new cookbook. It has worked a treat. It was very difficult to locate but Planet Bake stock it so I'm sure I'll... See more

Company details

  1. Kitchen Supply Store

Information provided by various external sources

www.planetbake.co.uk is everything the enthusiastic home baker (and eater!) needs to help them in their quest for cake and bake perfection. Having our finger on the home baking pulse our ranges ensure you have everything you need for easy and fun home baking. You'll find stuff to mix it, mould it, bake it, decorate it, serve it and so much more... So whether you simply want to indulge in a little home baking or add a touch of luxury to your already tried and tested recipes we have something for everyone here at Planet Bake. Check out our fabulous range of cake stands, tins, teapots and mugs as well as uber-cool aprons, oven gloves and linens for the well dressed domestic marvel! All our products are backed by our 28 Day Money Back Guarantee, so if the item you bought isn't exactly what you were looking for then we'll happily refund you in full. We also pride ourselves on out Super Fast Delivery, All order placed before 1pm will be dispatched the same day, and we offer a choice of delivery options from Express Delivery to a Guaranteed Next Day Service. We'll also keep you up to date with the latest home baking trends - simply register to receive the Planet Bake newsletters and check out our blog. We'll bring you what’s hot and what's not in the home baking front as well as stuff that’s just a little bit different. Customer Service & Company Ethos Our aim is to provide a great product range that will appeal to bakers of all ages and experience backed up by really genuine customer service. We have a dedicated helpline to give you information and guidance on all our products which have been tested by real people in real home kitchens to make sure that they ‘do what they say on the tin’ ! Just fire us a quick email.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

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Rated 5 out of 5 stars

Fantastic product

I needed some lemon and lime sugared slices to put on the top of cheesecakes and couldn't find any shops that stocked them. I ordered the products from Planet Bake and they arrived a few days late - just what I wanted, perfect products.
Would recommend this website to friends and family.
Lin

August 25, 2014
Unprompted review
Rated 5 out of 5 stars

Speedy delivery of excellent goods

I needed baby shower toppers 4 cupcakes & discovered this site which had an excellent assortment at a reasonable price. Bought few general bits of equipment at same time & received goods in a remarkably quick time. Excellent work & will def use this site again.

August 22, 2014
Unprompted review
Rated 5 out of 5 stars

very good service would recommend

Easy to order was given estimated delivery date but arrived earlier than date given which was brilliant for me because date given would only just been in time for what I needed them for very pleased

August 22, 2014
Unprompted review
Rated 1 out of 5 stars

Worst service ever and no shame from the staff of the company

I ordered last week on Wednesday a croquembouche mold I need to prepare a wedding cake. I was expecting the delivery on Monday or Tuesday. Nothing arrived on Tuesday, so we called them.

Apparently an issue with the delivery. We ask to get another one asap as the wedding is 4 days later. We receive an email on the Wednesday saying that we could get a refund... which we never asked. So, after calling them again, they informed us that they were sending by UPS another one and that would arrive on the Friday morning. (Just limit but works for us).

At 5.05pm tonight, Thursday, I receive a nice email telling me that my order was not in their storage and that therefore, I would be delivered. So, furious, I try to call and... answer machine.

Obviously, some people have no shame, no standard and no ethic...

August 21, 2014
Unprompted review
Rated 2 out of 5 stars

Slightly Disappointed.......

Order was placed on the 14th of August and my post code address corrected on the 15th. I am still waiting for the delivery of my order and will not get it in time for my trip. Had ordered the items as a gift for my friend in Korea and given that it was stated that it was first class delivery thought that it would definitely arrive in time. Am not sure what happened in this instance but I am very disappointed not to have received the items in time and will now have to post them to my friend provided they have arrived by the time I get back. Please note this is not a review of the products themselves,which am sure will be fine once they arrive, just the delivery service which I feel let down by.

August 21, 2014
Unprompted review
Rated 5 out of 5 stars

A smooth transaction

Once I placed my order through their website it was processed and sent the next day. I was kept informed by my e-mail, and the parcel arrived a couple of days later. The product was as described and in its' original packaging. Altogether a smooth experience, would recommend them to friends & family .

August 18, 2014
Unprompted review
Rated 5 out of 5 stars

great service, really fast.

Not used my cutters yet but was so pleased to find the shaped ones i wanted. Not everyone wants conventional so well done for selling the extraordinary.

August 16, 2014
Unprompted review
Rated 4 out of 5 stars

Speedy service, perfect packaging

The little model was perfect, just as described. It arrived quickly and was packaged securely.
If I had one small niggle it would be the cost of p&p. Whilst I realise postage is expensive, on this occasion it was the same price as the item i'd bought.

August 11, 2014
Unprompted review
Rated 3 out of 5 stars

inadequate packaging

Ordered some cupcake toppers.

Very poorly packaged in loose paper. Some were broken. Shame. Not enough to decorate all my cakes for a baby shower.

August 9, 2014
Unprompted review
Rated 5 out of 5 stars

Perfect!

All of the items I ordered arrived perfectly, nothing broken and all in hygienic packaging. The parcel arrived really quickly and I had no problems at all with my order.

August 9, 2014
Unprompted review

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