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See what reviewers are saying

Rated 5 out of 5 stars

My lovely little box was like christmas coming early,everything was wrapped beautifully and arrived in excellent condition, Couldn't believe the cup cake measurer was exactly the right colour for my n... See more

Rated 5 out of 5 stars

Very pleased at how quickly my order came- 2 days after ordering. Good quality cake cases, colours exactly right for the Spiderman cupcakes I'm making, as were the red and blue hundreds and thousand... See more

Rated 5 out of 5 stars

I needed baby shower toppers 4 cupcakes & discovered this site which had an excellent assortment at a reasonable price. Bought few general bits of equipment at same time & received goods in a remarkab... See more

Rated 5 out of 5 stars

I purchased some Roy's Natural flavouring as I wanted to do a recipe from Mary Berry's new cookbook. It has worked a treat. It was very difficult to locate but Planet Bake stock it so I'm sure I'll... See more

Company details

  1. Kitchen Supply Store

Information provided by various external sources

www.planetbake.co.uk is everything the enthusiastic home baker (and eater!) needs to help them in their quest for cake and bake perfection. Having our finger on the home baking pulse our ranges ensure you have everything you need for easy and fun home baking. You'll find stuff to mix it, mould it, bake it, decorate it, serve it and so much more... So whether you simply want to indulge in a little home baking or add a touch of luxury to your already tried and tested recipes we have something for everyone here at Planet Bake. Check out our fabulous range of cake stands, tins, teapots and mugs as well as uber-cool aprons, oven gloves and linens for the well dressed domestic marvel! All our products are backed by our 28 Day Money Back Guarantee, so if the item you bought isn't exactly what you were looking for then we'll happily refund you in full. We also pride ourselves on out Super Fast Delivery, All order placed before 1pm will be dispatched the same day, and we offer a choice of delivery options from Express Delivery to a Guaranteed Next Day Service. We'll also keep you up to date with the latest home baking trends - simply register to receive the Planet Bake newsletters and check out our blog. We'll bring you what’s hot and what's not in the home baking front as well as stuff that’s just a little bit different. Customer Service & Company Ethos Our aim is to provide a great product range that will appeal to bakers of all ages and experience backed up by really genuine customer service. We have a dedicated helpline to give you information and guidance on all our products which have been tested by real people in real home kitchens to make sure that they ‘do what they say on the tin’ ! Just fire us a quick email.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

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Rated 1 out of 5 stars

Unusable

I ordered pepper pig cake toppers .... These were sent to me wrapped in tissue paper ... I don't know if it was the length of time delivery took or extremely bad packaging but the toppers were all stuck to the tissue paper and when I tried to take them off they were all stuck and the tissue paper was stuck fast there was no wy I could use them ... Health and safety issue

June 28, 2014
Unprompted review
Rated 5 out of 5 stars

chocawockeryumyum.

My items arrived the next day and the chocolate melts are perfect for covering cake pops and biscuits. The sugar strands seem to be of a higher quality than from the usual brands from a supermarket. I shall buy from here again.

June 25, 2014
Unprompted review
Rated 5 out of 5 stars

Planet-bake -out of this world!

I thought the website was fantastic with so many things that have been very hard to track down, but I was blown away by the speed of the service and couldn't believe it when my order arrived next day. Well done! This will be my first stop in future.

June 23, 2014
Unprompted review
Rated 5 out of 5 stars

excellent range of products

Found Planet Bake just from a random baking search, what a find! Superb range of products,cheap prices, lots of fantastic ideas not just for baking but also for crafts and gifts.

June 15, 2014
Unprompted review
Rated 1 out of 5 stars

Sorry not impressed...

I ordered some cake decorations, went through to checkout and then waited for the confirmation email which didn't arrive. I logged into the website and my order status said "Processed", however, still no email. I waited until later on that evening, logged back onto the website only to find no trace of my order.

Sent an email which wasn't replied to. By this time I was getting a little concerned... Tried calling the following morning only to get a message saying "Sorry there is no-one available to take your call and you cannot leave a message. Please call back later." Very helpful...

Managed to actually speak to someone in the afternoon but got cut off not once but twice. Was as good as told it was my fault, and nothing they had done. They were having problems with their IT but my order would be sent that day. Will it arrive tomorrow? We shall see but in any event will not be using this company again. Appalling customer service.

PS - just had an email saying my order has been cancelled and a refund will be "processed". What lovely people they are! :-))

June 11, 2014
Unprompted review
Rated 5 out of 5 stars

Great service I will definitely buy again

Great quality apron and very quick delivery
Very please and my friend loved her birthday gift
Best wishes
Vicky

June 10, 2014
Unprompted review
Planet Bake logo

Reply from Planet Bake

Hi Maria,

You've left a review for a box of biscuits, we don't sell biscuits. You purchased an Apron from us. Could you update your review accordingly please.

Thanks,

Rated 1 out of 5 stars

TERRIBLE

This company promise delivery priority 1st class
This does not happen
Dispute emails, and phone calls that get no answer
I am still waiting and do t know what is happening to my order
The money was taken quickly enough it's a pity they can't post out as quick
Waiting for this order any longer us not an option as it is needed
A very unhappy customer

May 30, 2014
Unprompted review

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