Planet Gizmo 

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Rated 1 out of 5 stars

I bought a pair of beat by dre studio headphones back in january 2010 and by september 2010 they stopped working correctly. After numerous emails and phone calls no-one ever got back to me about repla... See more

Rated 1 out of 5 stars

Shocking customer service, I purchased a Amplifier via Amazon and have since returned it due to a fault which has intermittently got worse, due to the cost of this amp I paid extra for insuran... See more

Rated 1 out of 5 stars

I purchased a speaker unit to find not only did I pay the VAT from the U.K. (I am a non-resident) but I then had to pay customs tax here in my country - two lots of taxes which I should only be paying... See more

Rated 1 out of 5 stars

Very bad: I bought two speakers. It seems it was attempted to deliver them at our house, but we were not at home at that moment. The delivery company did not leave a note. Ten days later I informed... See more

Company details

  1. Electronic Spare Parts and Components Store
  2. Car Accessories Store
  3. Hi-fi shop
  4. Photo Shop

Information provided by various external sources

UK Stockists of Audio, Media & GPS Equipment including Fatman, Edirol, Zoom, JBL, Roth Audio, Sennheiser and many more.


Contact info

All reviews

(71)

0 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Gismagic

Delighted with the friendliness and promptness of the service. The Zoom I ordered I needed by midday the following day, and it arrived before 9.00am, which is even better. No hesitation on recommending these guys fully. Five stars.

September 5, 2012
Unprompted review
Rated 5 out of 5 stars

Superb service!

I can't recommend these folk enough, superb choice on the website at the best prices I can find.
Ordered and Audyssey Dock which arrived promptly but then had problems with the switch. Within 3 days, a new one was delivered and swapped on my doorstep for the non functioning one. Just superb.

August 24, 2012
Unprompted review
Rated 5 out of 5 stars

Customer service other companies can only aspire to

I have never dealt with a company who've been so helpful. I needed something urgently and they bent over backwards to help, and with a really personal service too. They took the time to call me and work through options in case the item didn't arrive on time. Price was good too. Could not fault them!

August 9, 2012
Unprompted review
Rated 5 out of 5 stars

Awesome Service :)

I worked in the Music Industry for 14 years doing exactly what this company was doing. So to get the service I did from this company was awesome, from my first phone call to the order being delivered the service was excellent. Cheers!

June 28, 2012
Unprompted review
Rated 5 out of 5 stars

Great customer service

Quick phone call to confirm stock, ordered and all sorted, chap on the phone was very helpful, have shopped here before today and will do again!!

if you want Roth Audio products, you have found the place!

May 17, 2012
Unprompted review
Rated 5 out of 5 stars

Excellent service

My order of Zoom H2 recorders arrived the next day as expected. VAT invoices were sent upon request by email.
I would certainly use them again.

May 10, 2012
Unprompted review
Rated 5 out of 5 stars

Exclellent

I can't fault the service at all. Personal, prompt, professional.

I will definitely do business again and would recommend without hesiatation.

Thanks for everything.

Darren

March 8, 2012
Unprompted review
Rated 5 out of 5 stars

Outstanding service.

PlanetGizmo manage to provide that elusive combination, low prices, with high quality service. Finding reliable, professional online stores, with great prices, is difficult... add PlanetGizmo to your list of places that are exactly that. Definitely top of my list for future purchases, excellent.

March 8, 2012
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service , purchased a tv stand at half the price of major highstreet stores and after sales was fantastic as i needed new assembly instructions .. Will certainly be using this company again

February 16, 2012
Unprompted review
Rated 5 out of 5 stars

The Stars reflect the service

Ordered a NAD Viso 1, after another company said it was out of stock and take 5 weeks to get. Planetgizmo sorted me right out, ordered saturday, delivered wednesday (after a 24hr delay by the delivery company). Customer service has been top throughout.

Highly recommend both the product and the company, now if only there was a loyalty discount.......

January 27, 2012
Unprompted review
Rated 5 out of 5 stars

10/10

Outstanding, responsive and professional service. In terms of price (plus post-free service) and after-sales service, Plantgizmo are top class.

Tony Fell

January 16, 2012
Unprompted review
Rated 1 out of 5 stars

Do not honour their extended warranty

I bought a pair of beat by dre studio headphones back in january 2010 and by september 2010 they stopped working correctly. After numerous emails and phone calls no-one ever got back to me about replacing them. Absolutely appalling customer service. Im hindsight I should have paid extra for an extended warranty with some high street store than be left with a pair of faulty headphones with the false pretence that they would be covered for 2 years.

January 2, 2012
Unprompted review
Rated 5 out of 5 stars

Excellent international business

Great communication from Mr Robert Cooper, very fast shipping to France (2 days), very good package and better price I've found.
If only all web shops could be like this one...
Thank you.
Tristan

November 28, 2011
Unprompted review
Rated 5 out of 5 stars

Fantastic Customer Service

I purchased the Zoom H4n digital recorder, that i needed to have within 6 days due to filming commitments (my fault for leaving it so late). I contacted Planet Gizmo after i placed the order to let them know my predicament. They emailed me straight back to say there was a slight delay with the stock coming from Zoom, (which ordinarily would not have been a problem, but i needed the recorder ASAP) but they assured me i would receive it in time.
Over the next couple of days they kept in constant contact with me and even telephoned the evening the item was dispatched. I received the package the next day, which they assured me i would a few days before.
I am a very happy customer!

November 16, 2011
Unprompted review
Rated 4 out of 5 stars

Excellent Service

We ordered a digital recorder which was a great product at a great price and delivered really quickly. Great customer services too, really speedy response when we requested a copy invoice.
Mandy
Broadbent Studios

October 19, 2011
Unprompted review
Rated 5 out of 5 stars

Excellent service

My product was delivered very quickly. I had a problem with the remote control and it was replaced immediately with no quibble whatsoever.

Very pleased.

October 3, 2011
Unprompted review

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