Planet Granite Reviews 

199
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 33 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the knowledgeable and helpful team members who provide exceptional guidance throughout the entire selection and design process. Buyers note that the gorgeous worktops and stunning materials exceed expectations, transforming their kitchens with incredible attention to detail. However, some reviewers were not happy with communication challenges or encountered occasional unexpected issues during the fitting process. A few people mentioned experiencing difficulties when trying to resolve concerns with customer service or dealing with delays. Despite these isolated troubles, most people found the overall service to be smooth and professional from start to finish.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently describing team members as helpful,... See more

Product

Customers report positive experiences with the product, expressing delight and satisfaction with their... See more

Service

Clients share positive opinions on service, highlighting top quality experiences from start to finish.... See more

Quality

Reviewers highlight positive aspects of quality, expressing immense satisfaction with their gorgeous new... See more

User experience

Users describe positive interactions with user_experience, highlighting a seamless process from start to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A very positive experience. The staff were extremely helpful making recommendations and using their knowledge to help me to achieve my vision for my new kitchen. There is a very wide range to choo... See more

Rated 5 out of 5 stars

Fabulous experience with Planet Granite, we can’t recommend them enough. We’re absolutely delighted with our new kitchen worktops. The fit and finish is superb and is even better than we’d hoped. The... See more

Rated 5 out of 5 stars

Honestly, a really smooth process from start to finish with very competitive prices and an absolutely stunning worktop fitted today by Kieran and Conner. Love the way the design worktop complement... See more

Rated 5 out of 5 stars

I highly recommend these guys. The showroom is fantastic, Ricky the template man is great, and my quartz worktops were fitted today by Dan and his colleague and the finish is exquisite. A great experi... See more


Company details

  1. Stone Cutter

Written by the company

There are 15 people in our team and we all take our jobs very seriously. We all enjoy the sense of achievement we get when we pull off an especially difficult task maybe something that another company has declined to do. We all possess a very similar positive attitude to our work. The Planet Granite showroom is based at Devitts Green Farm Steve’s family home, alongside this around a half a mile away we also have custom built our own Factory, customers are invited to visit the showroom and also take a factory tour to see how its all made if they wish. The factory houses the very latest in stone processing technology, it was custom built by Steve and the team in 2015 after out growing the original site adjacent to the showroom at Devitts Green. The factory was specifically designed by Steve and his team and has a mix of state of the art granite CNC machinery and traditional stone processing equipment which is perfect for the manufacturing of granite and quartz worktops. We have both 3 axis and 5 axis waterjet cutting machines as well as our Bavelloni Cnc and 2 of the latest 5 axis cut and move Gmm bridge saws, polished edges are performed on our Commondulli Edilux edge polisher. Customers are invited to visit to Planet Granite where they can view the granite stockyard and showroom here they can see the ever-changing materials we keep in huge slab form, some of which weighing up to 1000kg. Planet Granite is located in the Warwickshire countryside on the edge of Coventry just south of Birmingham a mere 12 miles from Sutton Coldfield and nine miles from Solihull, providing granite and quartz worktops for the Midlands and surrounding areas.


Contact info

4.8

Excellent

TrustScore 5 out of 5

199 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(199)

34 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great company!

Great company!! Very helpful from day 1 and did me a great deal

May 20, 2022
Unprompted review
Planet Granite logo

Reply from Planet Granite

Thank you for your review Mary, it's very much appreciated. Thanks again for choosing Planet Granite

Rated 5 out of 5 stars

Great company dealt with Steve and the…

Great company dealt with Steve and the lads in the factory really pleased with the work

May 16, 2022
Unprompted review
Planet Granite logo

Reply from Planet Granite

Hi Debbie, Thank you for your review. We are so happy that you are so pleased. Thank you for choosing Planet Granite

Rated 5 out of 5 stars

Great service from a very knowledgeable…

Great service from a very knowledgeable team.

I loved that Steve had an opinion. Out of all of the places we had quotes from he was the only one to ask the colour of our units and walls and advised us on materials and styles. They produced solutions to tricky areas, like around the sink, window and range cooker. Nothing was too much.

The pieces of quartz are beautiful and the team carefully selected the cuts to best show off the vein pattern.
The whole thing cut to precision the install was seamless which meant it was all completed in a few hours.

Thank you Planet Granite, I’ll be recommending you to friends and family.

Libby

April 29, 2022
Unprompted review
Planet Granite logo

Reply from Planet Granite

Hi Libby, thank you so much for your wonderful review, we are delighted that you are so pleased. Thank you for choosing Planet Granite.

Rated 5 out of 5 stars

Would recommend

Such a super job my kitchen is amazing
Special thanks to Donna - “a star” so professional and efficient
Russ, Vince and Kieran and Bogdan and really the whole team.
The quartz is stunning I am delighted
Philomena Timmins

April 27, 2022
Unprompted review
Planet Granite logo

Reply from Planet Granite

Thank you so much for your review Philomena. We are so pleased that you are delighted with your new worktops. I will pass your feedback on to the team. Thanks again for choosing Planet Granite.

Rated 4 out of 5 stars

Beautiful work top

I am very happy with the work top, the fitter was really useful he provide me with excellent advices and tips. I will be very happy to recommend them to friend and family

April 8, 2022
Unprompted review
Planet Granite logo

Reply from Planet Granite

Thank you for your review and recommendation. We are so pleased that you are so happy with your new worktop. Thanks again, Planet Granite

Rated 5 out of 5 stars

Fantastic service from Donna and the…

Fantastic service from Donna and the team. Excellent advice and guidance from Donna and the job was turned around in time to meet a tight deadline. Beautiful product and would certainly recommend Planet Granite 😊

April 6, 2022
Unprompted review
Planet Granite logo

Reply from Planet Granite

Morning Sarah, thank you so much for your review. We really do appreciate your feedback. We are delighted that you are so happy, it looks beautiful! Thanks again, Planet Granite

Rated 5 out of 5 stars

Fantastic service from start to finish

Fantastic service from start to finish. One off the granite piece was difficult to bring in kitchen due to length.But fitters team skill, and hard work. Done fantastic job.
All staff from office was so helpful and friendly.

March 31, 2022
Unprompted review
Planet Granite logo

Reply from Planet Granite

Hi Naren, Thank you for your review. We are so pleased that you were so happy with the service that you received. Thanks again, Planet Granite

Rated 5 out of 5 stars

Emerald Pearl Dream Kitchen

I was completely thrilled with the service, quality and care provided by the wonderful team at Planet Granite. Steve, Donna and Vince could not have been more helpful and their beautiful granite makes me smile every day! I whole heartedly recommend them….
With endless appreciation,
Emily

March 28, 2022
Unprompted review
Planet Granite logo

Reply from Planet Granite

Hi Emily, Thank you so much for your review. We are delighted that you are so pleased with your new worktops. Thanks again, Planet Granite.

Rated 5 out of 5 stars

It’s well worth the time to take a trip…

It’s well worth the time to take a trip to see the showroom and the factory as it’s a big purchase and not an easy decision. Steve cut us a fabulous piece of pericema granite, then sent a picture of the actual slab we would receive. He Managed to do the long sink run with no joins and it looks amazing. From Steve to the templater to the guys who fitted I couldn’t fault.
Well done all, you have our thanks and best wishes for the future.
Mike & Mandy

March 26, 2022
Unprompted review
Planet Granite logo

Reply from Planet Granite

Hi Mike & Mandy, thank you very much for your review. We are delighted that you are so pleased with your new worktop and the service that you have received. Thanks again, Planet Granite

Rated 5 out of 5 stars

Granite fitting & service

We have had a great experience with Planet Granite. They have us a great service. The fitters were great and very professional! We absolutely love the our Granite 👍🏻 Thanks guys 🙏

March 25, 2022
Unprompted review
Planet Granite logo

Reply from Planet Granite

Hi Reeta, Thank you for your wonderful review. We are so glad that you are so pleased. Thanks again, Planet Granite

Rated 5 out of 5 stars

Friendly

Friendly, helpful and professional service

March 17, 2022
Unprompted review
Planet Granite logo

Reply from Planet Granite

Hi Jackie, thank you for your review, it is appreciated. We are delighted that you are pleased. Thanks again, Planet Granite

Rated 5 out of 5 stars

Excellent Service

The service from start to finish was excellent. Everything was done exceptionally well and the template man ( vince) and the fitters were very friendly and helpful. Iam very pleased with my work surfaces and would highly recommend planet granite .

March 15, 2022
Unprompted review
Planet Granite logo

Reply from Planet Granite

Hi Sue, we are delighted to hear that you are so pleased with your new worktops. Thank you for the recommendation too. Thanks again, Planet Granite

Rated 5 out of 5 stars

Sheer perfection

Planet Granite were excellent throughout!
Even though I live in Manchester and they are in the Midlands, I had looked at the website of a number of more local companies, but didn't find all the information I needed and didn't gain great confidence, but there was lots of clear guidance on Planet Granite's site and I gained clear confidence that this was a company who truly know their business.

I obtained online quotes that were very easy to fill in for a few granites that I thought would suit me. Then I spoke to confirm they would be happy to do the work and had a conversation with one of their sales staff who was incredibly helpful.

Unfortunately, when he came to speak to their different suppliers of raw material, it became clear that not only were they discontinued types but had "gone out of fashion." However, he located one supplier for my preferred one, but because they were the sole supplier with stock, were wanting hugely inflated figures, so he rang around and found a supplier who seemed to specialise in what I assume are remnants and he led me to their website where I was able to look at each individual type of granite and see exactly what they had in, down to individual blocks in individual bins. At this stage, I changed my mind entirely about the look I was after and found the perfect block which had a good number of slabs available.
We finalised my selection and agreed a final quote which was around the figure I had budgeted.

When it came to the fitting service, including an initial visit to template the installation, everything went perfectly and, around 2 weeks later, the fitters came, took great care and left me with a perfect job. I had paid a little extra for them to remove and dispose of my old worktops.

I am delighted with the finished job and with every aspect of their service. I was right to think that they really know their business.

March 11, 2022
Unprompted review
Planet Granite logo

Reply from Planet Granite

Hi Roy. Thank you so much for such an amazing review. We are delighted to read such a glowing review. Thanks so much again, Planet Granite

Rated 4 out of 5 stars

A good alternative for us

Found PG online after receiving poor service with another provider over an insurance claimed replacement. PG were able to get the product we wanted, remove our existing damaged worktop (including templating without removing) and deliver what we wanted. All done with little or no fuss (one small hiccough with the cutting meaning a small delay of around a week). Well done.

March 11, 2022
Unprompted review
Planet Granite logo

Reply from Planet Granite

Hi Richard, thank you for your review. We are delighted that we have been able to assist you after receiving poor service from another provider. Thanks again, Planet Granite.

Rated 5 out of 5 stars

Great experience using planet Granite…

Great experience using planet Granite from visiting showroom templating service & fitting
Good communication fast installation I'm very happy my kitchen looks amazing

March 11, 2022
Unprompted review
Planet Granite logo

Reply from Planet Granite

Hi Claire, thank you so much for your review. We are delighted that you are so pleased with your new worktops. Thanks again, Planet Granite

Rated 5 out of 5 stars

Grey granite worktops, upstands, backsplash and windowsill.

My grey sparkle granite fitted in my new kitchen looks fabulous. The project was completed in a timely manner and on time for an acceptable price. I never met the fitters but they made a lovely job of the instillation.
I would not hesitate to recommend planet granite and will use the company again if I need more granite.

February 28, 2022
Unprompted review
Planet Granite logo

Reply from Planet Granite

Hi Mary, thank you for your review and also for recommended us. We are delighted that you are so pleased with your new worktops. Thanks again, Planet Granite

Rated 5 out of 5 stars

Fantastic service

Fantastic service. We had new granite worktops in our kitchen and everyone was extremely helpful with what we wanted and very patient with our numerous questions.
If I could have given a higher score, I would have done. Great service from Steve, the boss, Bogdan, Kieran and Lee for the fitting, Vince the templater, Andy and Adam in the factory and Russ and Donna in the Sales team.
I would not hesitate to recommend Planet Granite.

February 14, 2022
Unprompted review
Planet Granite logo

Reply from Planet Granite

Hi Richard, thank you so much for such a wonderful review across the whole team. I will be sure to feedback to everyone. Thank you for recommending us, Planet Granite

Rated 5 out of 5 stars

Vanity worktop

We visited the factory to choose a small piece of granite for the cloakroom vanity unit. Ricky was most helpful in making suggestions and finding a suitable piece. As I had provided dimensions the company was able to proceed with the order. We collected it a week later on the exact date promised which I fitted myself later in the day. The quality of the workmanship is perfect and it looks great in situ.

I would highly recommend.

February 13, 2022
Unprompted review
Planet Granite logo

Reply from Planet Granite

Hi Gerold, we are delighted that you are so pleased with your vanity top and the service that you have received. Thank you for your review, Planet Granite.

Rated 5 out of 5 stars

Kitchen worktops

From our initial visit to the showroom to pick out material for our kitchen worktops to the installation, the whole process was made simple and straight forward.
The survey was on the day promised and the attention to detail made us feel happy that all our needs would be accounted for.
Installation date exactly the date given when we ordered the tops.
The installers were polite and tidy and the finished job is fantastic
I would highly recommend Planet Granite

February 10, 2022
Unprompted review
Planet Granite logo

Reply from Planet Granite

Hi Iain, thank you for your review and recommendation. We are delighted that you are so pleased. Thanks again, Planet Granite

Rated 5 out of 5 stars

I am vey happy with the service from…

I am vey happy with the service from Planet Granite. From first viewing at the show room, communication throughout, templating and fitting. All of the staff are very polite and helpful. Advice given and always at the end of the phone. Had my worktop fitted this morning and couldn't be happier. Highly recommended.

February 8, 2022
Unprompted review
Planet Granite logo

Reply from Planet Granite

Hi Anna, thank you for your review and recommendation. We are so pleased that you are so happy with your worktops and the service that you have received. Thanks again, Planet Granite

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look