Planet Granite Reviews 

199
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 33 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the knowledgeable and helpful team members who provide exceptional guidance throughout the entire selection and design process. Buyers note that the gorgeous worktops and stunning materials exceed expectations, transforming their kitchens with incredible attention to detail. However, some reviewers were not happy with communication challenges or encountered occasional unexpected issues during the fitting process. A few people mentioned experiencing difficulties when trying to resolve concerns with customer service or dealing with delays. Despite these isolated troubles, most people found the overall service to be smooth and professional from start to finish.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently describing team members as helpful,... See more

Product

Customers report positive experiences with the product, expressing delight and satisfaction with their... See more

Service

Clients share positive opinions on service, highlighting top quality experiences from start to finish.... See more

Quality

Reviewers highlight positive aspects of quality, expressing immense satisfaction with their gorgeous new... See more

User experience

Users describe positive interactions with user_experience, highlighting a seamless process from start to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A very positive experience. The staff were extremely helpful making recommendations and using their knowledge to help me to achieve my vision for my new kitchen. There is a very wide range to choo... See more

Rated 5 out of 5 stars

Fabulous experience with Planet Granite, we can’t recommend them enough. We’re absolutely delighted with our new kitchen worktops. The fit and finish is superb and is even better than we’d hoped. The... See more

Rated 5 out of 5 stars

Honestly, a really smooth process from start to finish with very competitive prices and an absolutely stunning worktop fitted today by Kieran and Conner. Love the way the design worktop complement... See more

Rated 5 out of 5 stars

I highly recommend these guys. The showroom is fantastic, Ricky the template man is great, and my quartz worktops were fitted today by Dan and his colleague and the finish is exquisite. A great experi... See more


Company details

  1. Stone Cutter

Written by the company

There are 15 people in our team and we all take our jobs very seriously. We all enjoy the sense of achievement we get when we pull off an especially difficult task maybe something that another company has declined to do. We all possess a very similar positive attitude to our work. The Planet Granite showroom is based at Devitts Green Farm Steve’s family home, alongside this around a half a mile away we also have custom built our own Factory, customers are invited to visit the showroom and also take a factory tour to see how its all made if they wish. The factory houses the very latest in stone processing technology, it was custom built by Steve and the team in 2015 after out growing the original site adjacent to the showroom at Devitts Green. The factory was specifically designed by Steve and his team and has a mix of state of the art granite CNC machinery and traditional stone processing equipment which is perfect for the manufacturing of granite and quartz worktops. We have both 3 axis and 5 axis waterjet cutting machines as well as our Bavelloni Cnc and 2 of the latest 5 axis cut and move Gmm bridge saws, polished edges are performed on our Commondulli Edilux edge polisher. Customers are invited to visit to Planet Granite where they can view the granite stockyard and showroom here they can see the ever-changing materials we keep in huge slab form, some of which weighing up to 1000kg. Planet Granite is located in the Warwickshire countryside on the edge of Coventry just south of Birmingham a mere 12 miles from Sutton Coldfield and nine miles from Solihull, providing granite and quartz worktops for the Midlands and surrounding areas.


Contact info

4.8

Excellent

TrustScore 5 out of 5

199 reviews

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4.8

All reviews

(199)

34 reviews in the last 12 months

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Rated 5 out of 5 stars

Great Products & Service

Found PG on Google, visited their showroom to discuss requirements. The choice of products on offer was great and the assistance provided was also great.
From placing our order the process was smooth. Would highly recommend.

January 31, 2022
Unprompted review
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Reply from Planet Granite

Hi Matthew, thank you so much for you review. We are delighted that you would recommend us so highly and that you were so pleased. Thanks again, Planet Granite

Rated 5 out of 5 stars

Excellent service & end result

PG were recommended to me and they have been top class throughout. The choice of finishes in the workshop was outstanding and better than anything else I had seen by a country mile, and I had been looking for about 18 months. They were very helpful and efficient in the whole process, albeit we were blighted by Covid and then delays in delivery from Spain. The end result is absolutely beautiful and done to perfection, and the guys on-site were very polite and helpful and clean and tidy. Having had them recommended to me I would recommend them again every time.

January 31, 2022
Unprompted review
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Reply from Planet Granite

Hi Raki, Thank you so much for your review and recommendation. We are delighted that you are so please. Thanks again, Planet Granite

Rated 5 out of 5 stars

Out of this World

When we visited Planet Granite, we were greeted by the owner who said if we wished to we could visit the factory to see more granite slabs there, he also said if they didn’t have a particular granite they could get it, we looked at the very clean and well stocked showroom then went to the factory where we met a very helpful man who took time to show us the granite slabs and explained how they shape them, he showed various examples of their work, nothing was too much trouble.
I then phoned as I had seen a particular type of granite I wanted, I spoke with Russ who assured me he could get it, which he did in fact he found two as I said I wanted a lot of red in😊 Then Vince came and did a template of my kitchen, and visited a second time to make sure the new sink would fit😊
There was a slight delay in the fitting, however this was due to staff wanting to improve the finish on the granite, the fitters were very professional and did a really good job.
I am thrilled with the result and so pleased I chose Planet Granite, nothing was too much trouble for them!

January 31, 2022
Unprompted review
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Reply from Planet Granite

Hi Dawn, Thank you so much for your truly wonderful review. We are over the moon that you are so happy. Thanks again, Planet Granite

Rated 5 out of 5 stars

Outstanding service right from visit to…

Outstanding service right from visit to their showroom, awesome customer service and install guys were great. Thank you

January 26, 2022
Unprompted review
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Reply from Planet Granite

Hi Derek, thank you for your review. We are so pleased that you are so happy with the service that you received. Thanks again, Planet Granite

Rated 5 out of 5 stars

Recommend

We were recommended this company by our builders for our worktops.

Initial contact made and Donna was more than helpful and efficient.

We then went along to the showroom and met Russ. We had an ideal of what we were looking for and a quick discussion and he came up with 3 options that met our requirements.

Within 10 minutes we made our decision and took a sample home to check with our kitchen unit samples.

Russ had great customer service on the follow up call and supplied an estimated price based on the basic measurements and we secured our order within days.

The templater and fitters were very polite and came on the correct days as arranged.

We were a little disappointed that we had to have a join on our worktops due to the configuration however, we need not have worried as the join is not very noticeable and has been done very well!

Would definitely recommend- in fact we have recommended them to our kitchen fitter for his own kitchen!

January 13, 2022
Unprompted review
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Reply from Planet Granite

Thank you for your review and recommending us! It is appreciated. Thank you again, Planet Granite

Rated 5 out of 5 stars

Absolutely great service from start to finish

Absolutely great service from start to finish.
I Highly recommend them, a very happy customer from Nottingham.
Price was very competitive and the fitters Kieran and Bogdan were brilliant and paying attention to detail.
I also want to thank Russ , Vince and Donna too.

January 12, 2022
Unprompted review
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Reply from Planet Granite

Thank you for your fantastic review. I have passed your thanks on to the team. Thanks again, Planet Granite

Rated 1 out of 5 stars

Ended up going elsewhere...

Danny was the first guy I met in store who was top notch, I found some more samples after my visit that I liked so popped back in and spoke to Steve who once again was lovely he asked me to drop an email to Russ who was now dealing with my query and he would get back to me. The next day I get a quite rude reply saying " you should pop into store to see it" bearing in mind I popped in the day before with a 2 year old and was told to email my questions. It seemed way to much hassle to get a real life picture / installation picture of a sample we liked. I chased multiple times and was told that firstly was waiting for supplier and then nothing... Even though Danny and Steve were great, russ was rude and didn't help at all. In the end I gave up and went and brought elsewhere. Little advice from someone who also works in sales... don't judge a book by its cover and god dam chase for the sale.

December 29, 2021
Unprompted review
Rated 5 out of 5 stars

First class from quoting to fitting and…

First class from quoting to fitting and completed on the agreed date. Considering the recent problems obtaining some building materials we were not let down by this company and I will be recommending them to my customers. John (Ace Builders)

December 23, 2021
Unprompted review
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Reply from Planet Granite

Thank you for your wonderful review, and for recommending us to your customers. It is appreciated. Thanks again, Planet Granite.

Rated 5 out of 5 stars

Excellent service from Planet Granite

Excellent service from Planet Granite, quality stuff, fitters were polite & fitted our Granite perfectly, as a business owner myself is was good to deal with a company run very well which also keeps you informed on progress of Granite

December 23, 2021
Unprompted review
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Reply from Planet Granite

Thank you for your 5 star review, it is very much appreciated. Thanks again, Planet Granite

Rated 5 out of 5 stars

We’re absolutely delighted with our…

We’re absolutely delighted with our quartz counter tops supplied and fit by Planet Granite. From sales to templating and fitting we had excellent service, The fitting is amazing, so precise and the guys were so careful with our new kitchen and home! I’m am sending you a huge thank you, well done to all!!!

December 23, 2021
Unprompted review
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Reply from Planet Granite

Thank you for your review. We are so pleased to hear that you are delighted with your new worktops. I have passed your thanks on to our team. Thanks again, Planet Granite

Rated 5 out of 5 stars

Amazing worktop

We are really happy with our quartz worktop from Planet Granite.
I visited the showroom after being recommended to them by someone we knew who fitted kitchens. I had a certain quartz in mind & wanted a quote from them. Russ showed me several others while I was there & came up with one that was similar to the one I had In mind but better/nicer. Their prices were matched with the ones I had been given by other companies online.
We decided to go ahead & then it was handed to Vince to come & template it all. He booked us in as soon as he could & came as expected. He was very efficient & gave advice on certain things he thought would be better than what we had chosen. He said it should be fitted within 10 days.
I didn’t hear anything from them for over 10days so I called them myself & spoke to Donna who was really friendly & found out when they would be coming & kept me up to date with everything. I asked if it could be fitted a day earlier than the date the gave me as we were going away but they were unable to fit it in, so we went with the date they gave us. Then the day before it was due Donna called to say it was ready & could be fitted that day if I was available. That was amazing for us as she knew we were going away the next day.
The fitters came & they were really nice guys very friendly & efficient.
My husband came home & was really happy with the worktop. He works on new houses all the time & is a perfectionist almost to the point of OCD. He said it was one of the best finishes & fitting he had seen on a worktop.
So thanks Planet Granite we love it.

December 23, 2021
Unprompted review
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Reply from Planet Granite

Thank you for your wonderful review Julie. We are so pleased that both you and your husband are so happy with your new worktops. We are glad we managed to get you in the day before so that you could enjoy your break as planned. Thanks again, Planet Granite

Rated 5 out of 5 stars

Exceptional Design and unrivalled quality

Without question, the service and quality of our Kitchen granite supplied by Planet Granite is exceptional. After visiting their showroom, we knew immediately that we wanted the same show stopping granite that is on display. We are delighted with our kitchen. It’s more than we could have wished for and imagined and the guys at Planet Granite knew exactly what we needed. Attention to detail, unique design and incredible workmanship. Honestly, we’ve never seen a kitchen more beautiful than ours and that’s thanks to Steve and his team. We highly recommend them.

December 22, 2021
Unprompted review
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Reply from Planet Granite

Thank you for your 5 star review and for recommending us. We are so pleased to hear that you are so happy with your beautiful kitchen. Thanks again for choosing us, Planet Granite

Rated 5 out of 5 stars

excellent customer service

excellent customer service! rang steve at last minute and he came out promptly and reassured me that he would get my worktop and it all fitted asap,which he did.excellent work overall would highly recommend steve and his team if you want a outstanding job done !

December 22, 2021
Unprompted review
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Reply from Planet Granite

Thank you for your review. We are so pleased that we could help you and that you are so happy with your new worktops. Thanks again, Planet Granite

Rated 5 out of 5 stars

Fantastic service

Fantastic service, we are really pleased with our Quartz worktops. We’ve had nothing but fantastic comments from family and friends. We would highly recommend Planet Granite.

December 22, 2021
Unprompted review
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Reply from Planet Granite

Hi Darren, thank you for your 5 star review! We are delighted that you are pleased with your new worktops. Have a wonderful Christmas. Thank you, Planet Granite

Rated 5 out of 5 stars

We have used Planet Granite on several…

We have used Planet Granite on several of our contract now, and can honestly say that the service we receive from placing of order to completion is fantastic.
They are very helpful, accommodating and very clean and tidy when on site.

December 22, 2021
Unprompted review
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Reply from Planet Granite

Thank you for your 5 star review Perry, and for your continued custom here at Planet Granite. Have a wonderful Christmas.

Rated 5 out of 5 stars

We were happy from start to finish…

We were happy from start to finish lovely staff .We were very happy that we chose this company . The fitters were excellent five stars on the way.

December 13, 2021
Unprompted review
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Reply from Planet Granite

Thank you for your 5 stars Linda, we are delighted that you are so pleased with our company. Thank you, Planet Granite.

Rated 5 out of 5 stars

We love our new granite worktop

We love our new granite worktop! :) Steve and the team installed my new granite worktop in our kitchen and as well as doing a fantastic job Steve was full of positive energy and very knowledgeable. He answered any questions I had. The team were also very efficient and professional and I’m so glad I went planet granite. I’m extremely happy with the service and would highly recommended!! They offered value for money and helped us when we were let down with a previous fitting company.

December 10, 2021
Unprompted review
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Reply from Planet Granite

Thank you for your review Sunny. We are glad that we could help you when you'd been let down, and are delighted that you are so pleased with your worktop. Thanks again, Planet Granite

Rated 5 out of 5 stars

We have had Granate supplied and fitted…

We have had Granate supplied and fitted we did have a bit of a wait but the end result was worth waiting for the finish and eye for detail was fantastic very happy would recommend

December 10, 2021
Unprompted review
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Reply from Planet Granite

Thank you for your review Ted, it is very much appreciated. We are so pleased that you are happy with the finish. Thanks again, Planet Granite

Rated 5 out of 5 stars

Absolutely brilliant service from start…

Absolutely brilliant service from start to finish! Steve was very helpful and had some great suggestions on things we hadn't thought of , (he also has a very funny story about the jetpack in the office)
The team arrived on time, were professional and clean. Can't fault them and the kids will love the giant TREX in the show room!

December 9, 2021
Unprompted review
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Reply from Planet Granite

Thank you for your wonderful Review. We are glad you liked the jetpack story and our TREX too ;-) Thanks again, Planet Granite

Rated 5 out of 5 stars

Planet granite did a great job

Planet granite did a great job. They have amazing show room. Steve and the team was great my worktop look amazing my kitchen look fabulous I’m happy with there services.

December 9, 2021
Unprompted review
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Reply from Planet Granite

Thank you for your wonderful review Nico. We are delighted to hear that you are so happy with your new worktops. Thanks again, Planet Granite

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