Planet Granite Reviews 

199
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 33 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the knowledgeable and helpful team members who provide exceptional guidance throughout the entire selection and design process. Buyers note that the gorgeous worktops and stunning materials exceed expectations, transforming their kitchens with incredible attention to detail. However, some reviewers were not happy with communication challenges or encountered occasional unexpected issues during the fitting process. A few people mentioned experiencing difficulties when trying to resolve concerns with customer service or dealing with delays. Despite these isolated troubles, most people found the overall service to be smooth and professional from start to finish.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently describing team members as helpful,... See more

Product

Customers report positive experiences with the product, expressing delight and satisfaction with their... See more

Service

Clients share positive opinions on service, highlighting top quality experiences from start to finish.... See more

Quality

Reviewers highlight positive aspects of quality, expressing immense satisfaction with their gorgeous new... See more

User experience

Users describe positive interactions with user_experience, highlighting a seamless process from start to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A very positive experience. The staff were extremely helpful making recommendations and using their knowledge to help me to achieve my vision for my new kitchen. There is a very wide range to choo... See more

Rated 5 out of 5 stars

Fabulous experience with Planet Granite, we can’t recommend them enough. We’re absolutely delighted with our new kitchen worktops. The fit and finish is superb and is even better than we’d hoped. The... See more

Rated 5 out of 5 stars

Honestly, a really smooth process from start to finish with very competitive prices and an absolutely stunning worktop fitted today by Kieran and Conner. Love the way the design worktop complement... See more

Rated 5 out of 5 stars

I highly recommend these guys. The showroom is fantastic, Ricky the template man is great, and my quartz worktops were fitted today by Dan and his colleague and the finish is exquisite. A great experi... See more


Company details

  1. Stone Cutter

Written by the company

There are 15 people in our team and we all take our jobs very seriously. We all enjoy the sense of achievement we get when we pull off an especially difficult task maybe something that another company has declined to do. We all possess a very similar positive attitude to our work. The Planet Granite showroom is based at Devitts Green Farm Steve’s family home, alongside this around a half a mile away we also have custom built our own Factory, customers are invited to visit the showroom and also take a factory tour to see how its all made if they wish. The factory houses the very latest in stone processing technology, it was custom built by Steve and the team in 2015 after out growing the original site adjacent to the showroom at Devitts Green. The factory was specifically designed by Steve and his team and has a mix of state of the art granite CNC machinery and traditional stone processing equipment which is perfect for the manufacturing of granite and quartz worktops. We have both 3 axis and 5 axis waterjet cutting machines as well as our Bavelloni Cnc and 2 of the latest 5 axis cut and move Gmm bridge saws, polished edges are performed on our Commondulli Edilux edge polisher. Customers are invited to visit to Planet Granite where they can view the granite stockyard and showroom here they can see the ever-changing materials we keep in huge slab form, some of which weighing up to 1000kg. Planet Granite is located in the Warwickshire countryside on the edge of Coventry just south of Birmingham a mere 12 miles from Sutton Coldfield and nine miles from Solihull, providing granite and quartz worktops for the Midlands and surrounding areas.


Contact info

4.8

Excellent

TrustScore 5 out of 5

199 reviews

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No recent history of asking for reviews

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4.8

All reviews

(199)

34 reviews in the last 12 months

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Rated 5 out of 5 stars

Absolutely love our new kitchen Worktops!…

Absolutely love our new kitchen worktops! Whole process from start to finish was friendly, professional and attentive as Planet Granite made sure all our needs were met.
Cannot recommend them highly enough!

November 12, 2021
Unprompted review
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Reply from Planet Granite

Thank you for your review David. We are so pleased that your love your new worktops. Thank you again, Planet Granite

Rated 5 out of 5 stars

Beautiful new worktop!

I am very happy with my new worktop from Planet Granite, it looks beautiful. The whole process was very smooth from help in the showroom to templating and fitting. Everyone was extremely knowledgeable and professional and I now have a stunning new quartz worktop which has completely transformed our kitchen, thank you team Planet granite!

November 4, 2021
Unprompted review
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Reply from Planet Granite

Thank you for choosing Planet Granite for your new worktops, and thank you for your wonderful review. Thanks again, Planet Granite

Rated 5 out of 5 stars

Top Job from a highly talented team!

What a transformation to my new outdoor kitchen!
The boys at Planet Granite did an amazing job and I couldn't be happier. Everything went as planned and the quality of the workmanship and the fit is second to none. I am so pleased we chose Planet Granite to turn our dream into a reality. I would highly recommend giving these guys a call if you are looking for new work surfaces. 10/10

October 31, 2021
Unprompted review
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Reply from Planet Granite

Thank you for your review Claire. We are delighted to hear that you are so happy with your new outdoor kitchen. Thanks again, Planet Granite

Rated 5 out of 5 stars

Love my new quartz work surface and…

Love my new quartz work surface and can't wait to make the best pastry ever for my mince pies this year. Useful, practical advice helped me to find just the right surface for my kitchen makeover. Thanks again for the great service guys.

October 28, 2021
Unprompted review
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Reply from Planet Granite

Thank you for your review. It sounds like you will be putting your new worktop to the best use, we love a mince pie here! Thanks again, Planet Granite

Rated 5 out of 5 stars

Perfect

Our experience with Planet Granite couldn't have been better. Perfect from start to finish.
Initially we were unsure whether to have laminate worktops but when we decided on granite the kitchen manufacturer we used and our builder/fitter both immediately recommended Planet Granite as did our friends who had used them before. How right they were.
Really helpful at the showroom. Kept to the timescale they gave. Checked and rechecked the templating and were super efficient when it came to fitting. No mess, no fuss, no problem!

October 26, 2021
Unprompted review
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Reply from Planet Granite

Thank you for your review Mr Albrighton. We are delighted that you are so pleased with your worktops and the service that you have received from us. Thanks again. Planet Granite

Rated 5 out of 5 stars

We had a wonderful experience from…

We had a wonderful experience from first contact to completed work. The staff went above and beyond to ensure we had the worktops we required and got them templated and fitted with a very quick turnaround.
Beautiful worktops have completed our kitchen makeover.
Thank-you Planet Granite - we would highly recommend.
Ruth and Jason Shingler

October 23, 2021
Unprompted review
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Reply from Planet Granite

Thank you for your review Ruth and Jason. We are so pleased to hear that you are so happy with your new worktops. Thanks again, Planet Granite

Rated 5 out of 5 stars

We have dealt with Steve from Planet…

We have dealt with Steve from Planet Granite 3 times over the years. Every time from start to finish the service has been superb. The latest small project has just been completed and it looks fabulous. The staff have all been helpful, efficient and quick. Fitters came today and were in and out in no time. Kitchen was left clean and tidy. We will most definitely be back when our next kitchen is ready for its worktop....Which will be soon as we are moving!! Would fully recommed. Thankyou

October 22, 2021
Unprompted review
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Reply from Planet Granite

Thank you for your review Paul. We are delighted that you are so pleased with the service here at Planet Granite, and of course your worktops. We look forward to hearing from you again soon. Thanks again, Planet Granite

Rated 5 out of 5 stars

I have had the most beautiful piece of…

I have had the most beautiful piece of craftsmanship from this lovely company. I had fell in love with some quartzite Steve had fitted into porcelanosa. I went to his showroom and being a natural stone, the slab in stock was a slightly different shade to the one I had my heart set on. Steve sourced me some slabs that were the shade I wanted. In fact he sourced a few slabs so I could choose which slab I wanted. I was wowed by his can do attitude to make my vision a reality. The best is yet to come….once we had the exact slabs I wanted he has done the most outstanding job with the machinery the company has invested in. The shark nose edge and angled island is amazing. The plant at the factory is quite phenomenal. The fitting was done on the day and time they had promised and Lee and Steve did not leave until they were 110% happy with the job. Not one person has visited my kitchen and not been wowed. Thank you for your help with this project, it’s been a pleasure. Now for the en-suite….I am confident it will be just as seamless

October 20, 2021
Unprompted review
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Reply from Planet Granite

Thank you Dolly for your review. We are so pleased that you are so impressed with us here at Planet Granite. We look forward to installing your en-suite for you too. Thanks again, Planet Granite

Rated 5 out of 5 stars

Recently had some incredible worktops…

Recently had some incredible worktops from these guys, very trustworthy and beat the competition on price and quality 10/10 would use in the future.

October 20, 2021
Unprompted review
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Reply from Planet Granite

Thank you for your review, we are delighted that you are so pleased with your new worktops. Planet Granite

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ Best in the business!

⭐️ ⭐️⭐️⭐️⭐️
The best! I’ve used planet granite on every home I’ve had & renovation I’ve done.
Highly recommend 👍🏼

October 20, 2021
Unprompted review
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Reply from Planet Granite

Thank you for your review. We look forward to hearing from you when you need us next time. Planet Granite

Rated 5 out of 5 stars

Excellent service and perfect work top.

I had been researching for a worktop for my new kitchen when I came across Planet Granite. From my first phone call, with Russ, it was obvious that I had found the right place. I spoke to him over many weeks in order to make my decision. He listened to exactly what I was looking for and gave me fantastic advice. He was patient and knowledgeable. They held my order until we were ready for templating. Vince came the day requested and did an efficient measure. He was very friendly and professional. 10 days later, as promised, Kieran and Bogda came to fit. They were again polite and professional and did an excellent job. I had also needed a hearth for a log burner. Russ again listened to what I wanted and, as I trusted him, I 'bought blind'; it was exactly what I wanted and exactly what he had described. The whole experience has been a delight; perfect customer service, professional advice and a beautiful quartz work top. Thank you all.

October 19, 2021
Unprompted review
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Reply from Planet Granite

Thank you for your wonderful review Ruth. We are so pleased that you are so happy with not only your worktop, but also the experience you have had with us here too. Thanks again, Planet Granite

Rated 5 out of 5 stars

Rang up to purchase an off cut to roll…

Rang up to purchase an off cut to roll my pizzas bases out on, I turned up met a great guy steve, offered me a piece for an awesome price, defo the guys you want to come and see for kitchen worktops, great selection of granite and marble.

October 16, 2021
Unprompted review
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Reply from Planet Granite

Thank you for your review and recommendation Paul, it was lovely to meet you. Thanks again, Planet Granite

Rated 5 out of 5 stars

Recently had new quartz work surfaces…

Recently had new quartz work surfaces fitted by Planet Granite, my wife and I are absolutely thrilled with them. All of the staff I spoke to throughout the process were very polite and helpful, they fitted the surfaces with no fuss or problems. I thought the whole process from start to finish was seamless. I would recommend Planet Granite to anyone anywhere. Lastly I would like to thank all of their staff personally for a fantastic worry free experience
DAVE

October 15, 2021
Unprompted review
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Reply from Planet Granite

Thank you so much for your review David, we are delighted that both you and your wife are so thrilled with your new worktops. Thanks again, Planet Granite

Rated 1 out of 5 stars

Disappointed and insulted customer

I was a returning customer. Having had my quartz worktops installed, we moved back into the house 5 days later and I noticed a small pit/chip in the kitchen island. I immediately photographed it and emailed the company about it. The remedial team finally came out to deal with it 5 months later. However, all they did was photograph it. In the meantime, my husband had dropped a knife onto the bench and a larger chip had occurred and I also noticed a chip/crack on the sink edge. I now have concerns about the quality of the product as I have never had quartz worktops chip like this. Despite weekly phone calls I have had no resolution from the company other than to call me a liar and accuse me of fraudulent behaviour. The staff were rude and aggressive. I have never asked for these repairs to be done for free, I simply wanted them addressed. Having been yelled at over the phone, I still have not heard from the remedial team and I doubt I will ever see them. Please don't use this company. Their customer service is worse than non existent, they are abusive. A very disappointing experience!

July 22, 2021
Unprompted review
Rated 1 out of 5 stars

DO NOT USE PLANET GRANITE UK LTD

DO NOT USE PLANET GRANITE UK LTD

I initially wrote this review for the wrong planet granite, please be aware that the .com page relates to a rock climbing page.

Do not use this company! I cannot stress this enough to anyone planning to use this company.

I was completed ripped off and the work that was done was beyond shoddy! The fitters cut corners and the joins between the granite was appalling, it looked like a child had put it together. I had hoped to finally get my dream kitchen and my entire experience from start to finish was a nightmare.

AVOID THIS COMPANY.

April 1, 2021
Unprompted review

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