I've bought a lot of items (parts, accessories, clothing) from Planet X over the last few years,most recently an MTB helmet. Everything has been good quality. Customer service is excellent and deliv... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Although I make my purchases when there is a sale or special offers the components/clothing/shoes I have ordered are all excellent. The orders are fulfilled quickly, efficiently and all queries dea... See more
Planet X generally responds promptly and does their best to answer questions thoroughly. At times, responses can be a bit short, but overall they’re very helpful and make an effort to address concerns... See more
I always get great service from Planet X . My latest order was 2 Carnac short sleeved base layers which are keeping me snug and warm this winter . The fit is superb and the quality is great for the... See more
Company details
About Planet X
Written by the company
Founded in Sheffield, England over a quarter of a century ago, Planet X is an award winning, proudly independent employee-owned firm, which is run by riders, for riders. We offer class-leading products at unbeatable prices.
We design and build Planet X, On-One and Titus products, and sell over 10,000 bicycle products worldwide.
From the wonderful that you want to the weird you never knew you needed, we've got a diverse selection of brands and a collection of vintage stock you will not find on any other website.
Contact info
United Kingdom
- service@planetx.co.uk
- www.planetx.co.uk
4.7
Excellent
15K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
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Delivery was in 3 days as opposed to…
Delivery was in 3 days as opposed to the quoted 4 days.
August 28, 2025
Delivery was prompt and gloves and 3/4…
Delivery was prompt and gloves and 3/4 shorts were good quality but got spray was leaking maybe damaged in transit.
August 28, 2025
Quality and value
Great prices when the (frequent) sales are on. Reasonably priced quick delivery. I've been shopping with Planet X for about 15 years now and will continue to do so.
August 28, 2025
I would give 5 stars as it was easy to…
I would give 5 stars as it was easy to order and the delivery was quicker than expected
August 30, 2025
Unprompted review
I showed up unexpectedly and they built…
I showed up unexpectedly and they built my bike super quick it was ordered it's just I came a day early but they still squared me away!
August 27, 2025
Reply from Planet X
Hi Myles
Thanks for your review! We’re glad we could get your bike built and ready ahead of schedule. Enjoy the ride, and we appreciate your support!
Good quality products at great prices.
Good quality products at great prices.
What's not to like?
August 27, 2025
Reply from Planet X
Hi,
Thank you so much for taking the time to leave such a wonderful review! We're thrilled to hear that you had a fantastic experience with us here at Planet X.
Excellent service, should offer flexibility with component sizing
Customer service was excellent. There were delays to my order and I was personally contacted with updates which was a nice touch. The only thing I found irritating is that Planet X don't offer different crank arm lengths, you just get what you're given. I've had to separately buy a new chainset to make this bike fit correctly, which is annoying.
August 15, 2025
Reply from Planet X
Hi
Thank you so much for your kind and thoughtful review! We’re absolutely thrilled to hear that you had an amazing experience with us at Planet X. Your feedback means the world to us!
Reply from Planet X
Hi Rishja
Thank you for your kind feedback! We’re delighted to hear you’re happy with the products, value, and speedy delivery. Enjoy your sunglasses and happy riding!
Very quick delivery great product very…
Very quick delivery great product very light when riding and works really well. Photochromic sunglasses are the topic.
August 27, 2025
Reply from Planet X
Hi John
Very quick delivery. Great product — extremely light when riding and works really well. The photochromic lenses adapt perfectly to changing light conditions
Amazing customer service
I had issues with my parcel delivery. Just reached out to customer service and they were very helpful!
August 22, 2025
Reply from Planet X
Hi Ana
Thank you for sharing your experience! We’re sorry to hear there were issues with your parcel delivery, but we’re glad our customer service team could help you quickly. We really appreciate your feedback and look forward to serving you again.
Again a good experience
I have had a good experience with this e-shop again. I expected a little faster delivery, but that didn't matter. I am really satisfied.
August 26, 2025
Reply from Planet X
Hi Jiri
Thank you for your kind feedback! We're glad to hear you had another good experience with our shop. We appreciate your patience with the delivery time and are happy that you’re satisfied overall.
Great advice and service
Immediate Response to a query over the correct bottom bracket to replace on my EC130e
Items dispatched quickly, but when I opened the package, bizarrely the sealed pack of brake blocks only had 1 in it, however this was rectified straight away and a replacement pack sent out
August 26, 2025
Reply from Planet X
Hi Da
Thank you for your feedback! We’re pleased we could help with your bottom bracket query and get your items dispatched quickly. We’re very sorry about the issue with the brake blocks, but we’re glad we could resolve it straight away. We really appreciate your understanding and look forward to helping you again in the future.
Reply from Planet X
Hi,
Thank you so much for taking the time to leave such a wonderful review! We're thrilled to hear that you had a fantastic experience with us here at Planet X.
Planet X ...... Perfect Xperience!
Have been buying from these guys for years.
Not as much choice or as many smaller bargains as there were before but still a great store to shop with and buy from.
Latest purchase was a good buy, both pedals and SPD cleats.
Still my go to cycle store.
August 21, 2025
Reply from Planet X
Hi
Thank you so much for your kind and thoughtful review! We’re absolutely thrilled to hear that you had an amazing experience with us at Planet X. Your feedback means the world to us!
Reply from Planet X
Hi Jah
Thank you for your feedback! We’re glad to hear you’re happy with the product, packaging, and price. We appreciate your support and hope to serve you again soon!”
I was sent the wrong color
August 26, 2025
Reply from Planet X
Hi David
Thanks for your message.
I'm really sorry you have received the incorrect colour.
Can you please visit our website and contact customer services to resolve this for you.
https://planetx.co.uk/pages/contact-us
Reply from Planet X
Hi,
Thank you so much for taking the time to leave such a wonderful review! We're thrilled to hear that you had a fantastic experience with us here at Planet X.
Excellent.....
August 25, 2025
Reply from Planet X
Hi,
Thank you so much for taking the time to leave such a wonderful review! We're thrilled to hear that you had a fantastic experience with us here at Planet X.
Great product at a sensible price
The ordering and ultimate delivery was easy and well managed, however by bike was a month late because of customs issues according to the supplier. Communication regarding this was poor.
The product is excellent and I would highly recommend them.
August 19, 2025
Reply from Planet X
Hi
Thank you so much for your kind and thoughtful review! We’re absolutely thrilled to hear that you had an amazing experience with us at Planet X. Your feedback means the world to us!
Great price/value and supportive team
I purchased a Titanium frame.
PRO:
- Great products at great prices.
- A few days after purchase, while waiting for the shipment to arrive, the purchased frame got even more discounted (it was awesome value to start with).
I queried in email whether I can benefit from the lower price knowing I have the rights to send back/re-purchase. Planet-X was super flexible and refunded the price difference without hesitation. Quite amazing!
- The team was very helpful and friendly through the entire process.
CON:
- The product image was not up to date on the website and did not correspond to the actual product (there is a newer version of the purchased frame and the website still displayed the old one) I did my research on forums and knew what to expect - the product was fully matching my expectations, but this may cause problems for others.
Still, five stars for me.
August 22, 2025
Unprompted review
Reply from Planet X
Hi Peter
Thank you so much for your detailed review. We’re delighted to hear that you found both the product and our service to be great value, and we’re glad we could sort out the price difference quickly for you. Your kind words about our team mean a lot. We also really appreciate your feedback regarding the product images — this is something we’re actively working on to ensure everything stays fully up to date. Thanks again for your support and for the 5-star rating!"
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