I've bought a lot of items (parts, accessories, clothing) from Planet X over the last few years,most recently an MTB helmet. Everything has been good quality. Customer service is excellent and deliv... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Although I make my purchases when there is a sale or special offers the components/clothing/shoes I have ordered are all excellent. The orders are fulfilled quickly, efficiently and all queries dea... See more
Planet X generally responds promptly and does their best to answer questions thoroughly. At times, responses can be a bit short, but overall they’re very helpful and make an effort to address concerns... See more
I always get great service from Planet X . My latest order was 2 Carnac short sleeved base layers which are keeping me snug and warm this winter . The fit is superb and the quality is great for the... See more
Company details
About Planet X
Written by the company
Founded in Sheffield, England over a quarter of a century ago, Planet X is an award winning, proudly independent employee-owned firm, which is run by riders, for riders. We offer class-leading products at unbeatable prices.
We design and build Planet X, On-One and Titus products, and sell over 10,000 bicycle products worldwide.
From the wonderful that you want to the weird you never knew you needed, we've got a diverse selection of brands and a collection of vintage stock you will not find on any other website.
Contact info
United Kingdom
- service@planetx.co.uk
- www.planetx.co.uk
4.7
Excellent
15K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
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Great product
Great product. Good communication, bike built up and packaging was perfect.
August 12, 2025
Reply from Planet X
Hi Susi
Thank you for your kind feedback! We’re delighted to hear that you’re happy with the product and that everything arrived in perfect condition. We appreciate your support and hope you enjoy many great rides.
Planet x were very helpful
Planet x were very helpful, and communication was prompt whenever I had a query.
Very happy with my new bike, purchased through the cycle to work scheme.
August 12, 2025
Reply from Planet X
Hi Maria
Thank you for your kind words! We’re delighted to hear that you’re enjoying your new bike and that our team could support you throughout the Cycle to Work process. Wishing you many happy miles of riding!”
On time in full
August 8, 2025
Reply from Planet X
Hi Ian
Thank you for your feedback! We’re glad your order arrived on time and in full. We really appreciate you choosing Planet X.
Best bike for the price
The price of the bike is exceptional. The service was exceptional. I will definitely use again
August 8, 2025
Reply from Planet X
Hi
We really appreciate your kind words! It’s great to know you found both the price and service exceptional. Thanks for choosing Planet X
All the best from the Planet X team
Reply from Planet X
Hi Favian
Thank you for your feedback! We’re glad to hear you’re enjoying our offers – we’ll keep working hard to bring you more great deals.”
Very helpful and proactive communication
August 6, 2025
Reply from Planet X
Hi
Thank you for your review! We’re delighted to hear you found our communication helpful and proactive – we’re always here if you need any further support.
All the best from the Planet X team.
Always very prompt wish all stores were…
Always very prompt wish all stores were like this
August 13, 2025
Reply from Planet X
Hi
Thank you for your kind words! We’re thrilled to hear you found our service prompt. We’ll keep doing our best to make every experience this smooth for our customers.
All the best from the Planet X team.
Reply from Planet X
Hi Dave
Thank you for your feedback! We’re delighted to hear you’re happy with our service and appreciate your support.”
All the best from the Planet X team
Good quick service and keen prices
August 13, 2025
Reply from Planet X
Hi GS
Thank you for your feedback! We’re glad you enjoyed our quick service and competitive prices. We look forward to serving you again soon!”
Late delivery
August 13, 2025
Reply from Planet X
Hi.
I am sorry to hear the you have not had a great experience with us here at Planet X.
I would love to investigate this further. Please contact us directly, so we can resolve this matter for you.
Arbitrary cancellation of my order without explanation
I ordered four items. The order was confirmed and I subsequently received confirmation that it had been shipped. A week later, the order appeared to have been arbitrarily cancelled and I received several refund emails with no explanation whatsoever as to why I was going to receive a refund. I contacted their customer services two days ago and still haven't heard anything!
August 7, 2025
Reply from Planet X
Hi.
I am sorry to hear the you have not had a great experience with us here at Planet X.
I would love to investigate this further. Please contact us directly, so we can resolve this matter for you.
Reply from Planet X
Hi David
“Thank you for your review! We’re glad you were happy with our quick service.”
Reply from Planet X
Hi Gary
Thank you for your kind words! We’re delighted you enjoyed the bars and had an excellent experience with our service. We really appreciate your support!
Reply from Planet X
Hi Richard
Thank you for your kind feedback! We’re delighted to hear that your order arrived quickly and that you’re happy with your purchase. We look forward to serving you again.
The package was thrown over our 6 foot…
The package was thrown over our 6 foot side gate despite us being at home. No attempt to deliver. Fortunately no damage but not ideal for a bike helmet!
August 11, 2025
Reply from Planet X
Hi.
I am sorry to hear the you have not had a great experience with us here at Planet X.
I would love to investigate this further. Please contact us directly, so we can resolve this matter for you.
Reply from Planet X
Hi
Thank you so much for your wonderful feedback! We’re thrilled to know you’re happy with our service, products, and prices. Your support means a lot to us, and we look forward to serving you again soon.
Reply from Planet X
Hi Balint
Thank you for your kind words! We’re so pleased to hear you found our shipping and service fast and reliable. We really appreciate your support and look forward to serving you again.
Good price and fast delivery
Good price and fast delivery, a shame you charge for delivery on all orders, that does add to the overall price
August 11, 2025
Reply from Planet X
Hi Steve
Thank you for your feedback! We’re glad to hear you’re happy with our prices and delivery speed. Just to let you know, we do offer free delivery on orders over £50.00. We hope this helps you save on future orders!”
Planet X provide great value and the…
Planet X provide great value and the service is great
August 11, 2025
Reply from Planet X
Hi Paul
Thank you for your kind words! We’re delighted to hear your order arrived so quickly and that you’re happy with the service.
Exceptional Service
Exceptional Service
I put the order through one day and it came within 24 hours. Exceptional!
August 1, 2025
Reply from Planet X
Hi Gavin
Thank you for your kind words! We’re delighted to hear your order arrived so quickly and that you’re happy with the service.
All the best from the Planet X team.
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