Good product at a competitive price. What swung it for us was the complete service, we were replacing existing blinds and required removal and disposal of existing. Not a problem we were told, and th... See more
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Review summary
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Although I had to wait a little longer than anticipated for my shutters it was well worth the wait. The fitter was efficient and tidied away any mess created, he was finished fitting the shutters in... See more
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We contacted Plantation Shutters to obtain an indication of costs. We provide a simple sketch. I discussed options with Grace who was polite, informed and helpful. We then arranged a survey with V... See more
Company replied
Definitely recommend this company and product. Ordered the white, metal, security shutters for a bay window. Not only do we get great security, they look fabulous and generate a lot of light too. Fan... See more
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Company details
Written by the company
Established in 1982, Plantation Shutters Ltd is the longest established independent shutter company in the UK. Nationally known and locally respected, Plantation Shutters have always been at the forefront of shutter innovation and supply a vast range of material, style, and design finishes for shutters, ensuring every order is customised for each individual and their home. Offering the highest quality products with intelligent style is imperative to Plantation Shutters who believe that the highest standard of shutters should be available at accessible prices, now and forever. Numerous factors set the team at Plantation Shutters apart, but crucially it's their all-in-house team of expert surveyors and fitters. Not sub-contracting ensures a consistent standard of workmanship and guarantees a streamlined service from start to finish, avoiding backlogs in busy periods. Fully trained specialists allow for a ‘one visit does all’ measure and design consultation avoiding multiple appointments and ensuring a quicker turnaround time from initial contact through to installation.
Mission Statement
Robert James
For the past 40 years, Plantation Shutters Ltd has maintained an excellent level of care, passion and service by keeping our business model simple. We have never wavered from our original philosophy of using the best craftsmanship and the highest quality materials to produce the finest shutters on the market. This, combined with our knowledgeable and experienced installation team, has meant that we are the first choice for people who demand the best, and our long standing clientele is testament to this. Our clients know that we provide an unbeatable product at reasonable costs – designed correctly and fitted immaculately.
Nevertheless, it is vital that we continue to perfect our skills and not become complacent in either the product or the service that we offer. The trend for plantation shutters has grown exponentially in the last few years and will continue to do so, as they provide a practical and modern solution for window dressing. However, as the market expands, it is important to differentiate between companies in terms of product, quality, service and expertise – we guarantee that we will never sacrifice our standards in any of these and above all, aim to maintain our position as the optimum provider of plantation shutters in the UK.
Contact info
Unit 10 River Reach Business Park, Gartons Way, SW11 3SX, London, United Kingdom
- 020 8871 9222
- hello@plantation-shutters.co.uk
- www.plantation-shutters.co.uk
SPRING SALE NOW ON
4.8
Excellent
187 reviews
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Replied to 100% of negative reviews
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Too many delays
Unfortunate (given circumstances), but nevertheless unreliable experience so far.
Ordered 2 sets of mid-size standard shutters on 25/9/2020 with a lead time of 6-9 weeks max. Informed in December that they hadn't arrived from China due to COVID / Brexit. Eventually informed of their arrival and scheduled a fitting date of first week of Jan 21 (approx. 14 weeks after ordering)
On morning of appt. I was informed that only 1 of the 2 shutters (Bathroom) never made it from China and there would be a further 6-9 week lead time. By the time they eventually arrive - it will have taken almost 5-6 months from original order. Not the service I expected, nor paid for.
Other than some apologetic emails, and a call from (Rob) the owner in Dec there has been little else in the way of addressing the situation.
The products that did arrive seem good quality otherwise, and the fitting was quick and professional.
Whether I would order again? I'm not sure at this point in time. There are many suppliers of these commodity products in London to justify issues, however unfortunate.
January 18, 2021
Unprompted review
Total 5 star review for Plantation Shutters Ltd.
Total 5 star review for a company with a fantastic product, competitive pricing and great customer service.
We waited 7 weeks from the time of ordering/measuring to installation (today) and it was worth the wait.
They definitely add value to our home/office and make up for the lack of a holiday abroad during the lockdowns.
Unlike many 'popular' plantation shutter companies, this one employs their own fitters and the ones that came today were professional, friendly, punctual, tidy, but most importantly...they did an amazing job.
November 23, 2020
Unprompted review
Sitting room shutters
I have dealt with a lot of company's during the renovation of our house & this company was by far the easiest to deal with, they are completely & totally professional from start to finish.
I shopped around & they were by far the most competitive & I wouldn't hesitate to recommend them if you are looking to install plantation shutters & trust me I've had a lot of experience.
From ordering through too installation they are definitely a five star company.
Thank you so much you will be hearing from me again that's for sure.
September 17, 2020
Unprompted review
Super impressed with Plantation…
Super impressed with Plantation shutters. Friendly, Knowledgable and easy to deal with. All appointments bang on time. We looked at lower cost alternatives, but glad we went for a more quality company and service. Oh, and our shutters look really great as well!
September 8, 2020
Unprompted review
Great Shutters, Great Experience
After researching shutters online, walked into the Battersea store around Oct / Nov 2018. They have good examples of shutters (as we didn't understand them!) They showed us examples and then put our measurements into an excel and give you an on the spot quote.
A person came to measure up, who was a little frustrated with us as we asked lots of stupid questions, but the fit-out was great, the shutters are awesome and they came on time. We paid for a faster service.
Would 100% use them again, didn't experience any issues whatsoever. Recommended.
January 5, 2019
Unprompted review
Avoid ... expensive, rude and unreliable service
Put an order for shutters on 5/6/2017.Two measure visits, £3600,and a fitting done on 31/7/18. Shutters has been fitted with missing parts (fillers) and faulty parts. The fitter was very rude cutting the wooden pieces on my brown leather couch, and assembling the shutters on my white fancy bed cover.Both fitters' hand print in black marks on the surrounding walls around the fitted shutters.The job unfinished and while the fitter said that missing parts should be at the back of his van (which was serviced on the day of fitting),his boss said that human errors happen & I have to wait for a second order and start all over again.
August 20, 2018
Unprompted review
Reply from Plantation Shutters Ltd
Before replying to this review, I must point out that the dates listed above are INCORRECT - it should be 5/6/2018 and NOT 5/6/2017 as stated. We can only apologise for the missing and faulty parts and the inconvenience it has caused to the customer. On that note, the above parts were re-ordered at no extra cost within a few hours after the installation. We do not stock any parts in our vans due to the made to measure nature of our product, it just doesn’t make sense on our side. As advised, the parts are made abroad and logistically these take few weeks to arrive. We strongly refute the customer's claim about our fitter’s behaviour and unprofessionalism on site and apologise if in fact there was any damage to your home. We are the longest established shutter supplier in the UK, and have a reputation for our excellent customer service.
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