I wanted to take a moment to commend Anne Mette for her outstanding service. She has been incredibly helpful with my aquarium questions and problems, always addressing them with a professional and... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The delivery is a bit slow, but the plants are beautiful! Also, after the plants are actually sent, the delivery is constantly update and very precise. Also, the delivery driver is very jolly and brin... See more
The worst shop I’ve been never go again, First I’ve been waiting about 30 minutes so an employee could help me with an aquarium and I had to give up and leave because I couldn’t find anyone with th... See more
Amazing and smiling staff, explaining everything with details and help a lot I am really happy to say that this is one of the best services that I have especially from the reptile department! Thank yo... See more
Company details
Information provided by various external sources
Oplevelsescenter med alt til havelivet, boligelivet og dyrelivet
Contact info
Lyshøjen 12, st. th., 8520, Lystrup, Denmark
- 88538853
- kundeservice@plantorama.dk
- www.plantorama.dk
3.7
Average
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 94% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Thank for beautiful plant’s
March 13, 2022
Selling sick animals. Animal abuse.
If you care about animals, don't get them from plantorama. We, unknowingly, bought a sick rabbit, after 3 years of struggle, today was her last vet visit, she didn't pull through. 😭 This is inhumane. Their breeder is the WORST!!! As breeders they knew the chance of the rabbits (charlie rabbits) being incurably sick. You just can't accidentally breed a sick rabbit, you do it on purpose for a quick cash grab. I'm heartbroken and there's nothing we can do, because she isn't here with us anymore. Save yourself from the heartache, don't buy the rabbits. 😪 Sleep in peace, Mickey.
Answer: plantorama randers.
The disease she suffered with/died from was megacolon.
There's nothing we can do for her but to talk about her case & get this "breeder" to understand what he's done, he's an animal abuser.
-So nothing like what we went through doesn't happen to anyone else.
We're very, very heartbroken.
January 31, 2022
Unprompted review
Reply from Plantorama
Hi Jenna
I'm sorry to hear about your rabbit and I can assure you that we do not sell sick animals intentionally. I would like to know in which center you bought the rabbit 3 years ago, so I can go back an hopefully find out which of our supplier we got it from back then.
We have often veterinary supervision, but the disease as you mention here, is a genetic disease and that's why it is important for me to find the supplier.
Have a nice day.
Best regards from Plantorama
I was disappointed that the main plant…
I was disappointed that the main plant i wanted was unavailable
January 26, 2022
Plantorama: One of my best finds since moving to Copenhagen!
It was very easy to navigate the Plantorama website and make my order online. The detail about plants was comprehensive and clear, so I could find right ones to suit where we live. I very much appreciated delivery of my plants right to my door - they were in great to condition, and the communication from Plantorama about when they would arrive, both via email and text was really helpful.
I will certainly be buying from Plantorama again in the near future!
July 26, 2021
Quick delivery&ecologically wrapped…
Quick delivery&ecologically wrapped delivery! Perfect products, good ratio to price.
July 17, 2021
Wrong plant delivered
The plant I bought in the online shop was either labeled incorrectly and had a wrong photo or a wrong plant was delivered. Was labeled Stromanthe Triostar but what arrived was Stromanthe Magic Star, which looks very different.
Creating form for return was complicated and there was an issue with the contact details/phone.
Dear customer service, thank you for leaving your reply to my review.
June 1, 2021
Reply from Plantorama
Hi again.
It should not be, below you will find the link where you can find our terms and conditions for reclamations.
https://www.plantorama.dk/kundeservice/returnering
Regards from Plantorama
I was very disappointed in the state of…
I was very disappointed in the state of the plants. The pea plant totally in poor condition, broken totally and dry, and the same as the wild strawberry.
The conditions for making a claim are horrible, it is very expensive to claim or request a change online, it is better to try to make the plant survive or to resign that the money was lost.
May 9, 2021
Reply from Plantorama
Hi
Thanks for your feedback. I'm sorry to hear that you are not satisfied with our claims handling.
I don't know if your are already aware of it, but you can read about our terms and conditions, also regarding claims on our website. It decribes how to do if you have a claim, but of course it's not the same as if we agree whether the speciffic issue is actually a claim or not.
Have a nice day.
Regards from Plantorama
Spiller bare med click and collect.
May 3, 2021
Super at handle ved Jer
April 21, 2021
Mega god service 👍🏼👍🏼
April 7, 2021
Klik og collect virker super godt
April 6, 2021
Super god levering mv.
March 31, 2021
Nice but to expensive
November 7, 2020
Unprompted review
Reply from Plantorama
Hi Ulrike.
Thank you for taking the time to review us.
Quality is important to us. And often quality and price go hand in hand, which is why we are not always the cheapest one out there on the market.
Have a lovely day.
Kind regards
Julie, Plantorama Customer Service
Plants arrived in good condition and…
Plants arrived in good condition and all went well with the delivery, too. I will order with them again 👍🏻
September 9, 2020
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.