I wanted to take a moment to commend Anne Mette for her outstanding service. She has been incredibly helpful with my aquarium questions and problems, always addressing them with a professional and... See more
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See what reviewers are saying
The delivery is a bit slow, but the plants are beautiful! Also, after the plants are actually sent, the delivery is constantly update and very precise. Also, the delivery driver is very jolly and brin... See more
The worst shop I’ve been never go again, First I’ve been waiting about 30 minutes so an employee could help me with an aquarium and I had to give up and leave because I couldn’t find anyone with th... See more
Amazing and smiling staff, explaining everything with details and help a lot I am really happy to say that this is one of the best services that I have especially from the reptile department! Thank yo... See more
Company details
Information provided by various external sources
Oplevelsescenter med alt til havelivet, boligelivet og dyrelivet
Contact info
Lyshøjen 12, st. th., 8520, Lystrup, Denmark
- 88538853
- kundeservice@plantorama.dk
- www.plantorama.dk
3.7
Average
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 94% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good service
Fast processing of my request,
helpful coordination over the phone to exchange missing item;
fast delivery;
all items were just as I wanted them to be.
Only 1 remark - 1 pot was scratched. It was a small scratch so did not really matter. Nevertheless, it might matter more for others.
Thanks for a good service.
September 4, 2020
Unprompted review
Fast and straight forward business
Fast and straight forward business. I used the pick up service and it was really simple, just showed up and in a few minutes I had my order brought out.
August 24, 2020
Unprompted review
We bought a tiny little bunny that was…
We bought a tiny little bunny that was hand reared as its mother abandoned it. When we arrived the bunny was pretty much outcast amongst its pen mates.
When we got home and had the bunny looked over it was seriously malnourished to the point where it would not have survived much longer in the "care" of the employees
The bunny is doing very well now and has already passed the critically endangered threshold (it's been 3 days)
June 19, 2020
Unprompted review
Reply from Plantorama
Hi Tim.
Thank you for informing us about your experience. It doesn't seem that you have been in contact with us about this concern.
As this is a very serious issue, I encourage you to e-mailing our customer service in detail, so we can look into it. We will need to know, which centre you have bought the bunny also.
We hope to hear from you soon. Have a lovely day.
Kind regards
Julie, Plantorama Customer Service
E-mail: kundeservice@plantorama.dk
Phone.: 8853 8853
Very good communication
Very good communication - Plantorama called personally to say one item I ordered wasn't in stock and then again on delivery day to align with the delivery. Highly recommend! :)
June 9, 2020
Unprompted review
Perfect delivery
Bought pots online for my mother's birthday, from the UK, and everything was delivered perfectly. Tusind tak. x
June 5, 2020
Unprompted review
We ordered the stuff
We ordered the stuff, and the next day a very smiley and helpful man delivered it. Wonderful flowers. Thanks!
June 3, 2020
Unprompted review
Hurtig levering intet at klage over😊
May 6, 2020
Unprompted review
A really nice suprise
A really nice suprise. So well done, and colurful gift card. Also my own printed words. It will be a pleasure, to pass on the gift. Also was delivered quick.
March 17, 2020
Unprompted review
Reply from Plantorama
Hi Shirley.
Thanks for the 5 stars. I hope the giftcard brings joy and enjoinment.
Have a lovely day!
Kind Regards
Julie, Plantorama Customer Service
E-mail: kundeservice@plantorama.dk
Phone.: 8853 8853
sick fish
I have bought fish for my tank 4 times from that shop.
Unfortunately, two out of four times the fish was sick, which I noticed basically immediately after I introduced it to my aquarium, which resulted in either the fish dying or me needing to buy several medications to medicate the fish.
The first time this happened, I got 6 neon fish and all were dead within a day. The second time I got 3 angelfish and I noticed, alas too late, that they had ich.
Please, notice that both times my aquarium was already established, with checked water conditions and I was careful in introducing the new fish in it.
November 13, 2019
Unprompted review
Reply from Plantorama
Hi Panagiotis.
Thank you for your feedback. I'm very sorry about your bad experience.
We care a lot about our animals and never wish to sell fish who are ill or not thriving.
We would like to know a bit more about your experience, so we can investigate further into the matter. Please contact one of my colleagues in customer service.
Have a nice day!
Kind regards
Julie, Plantorama Customer Service
E-mail: info@plantorama.dk
Phone: 8853 8853
Plantoramas gavekort
It was very simple to buy a gavekort over the internet. It was dealt with very efficiently and arrived within three days
October 28, 2019
Unprompted review
Reply from Plantorama
Hi Frances.
Thanks for your feedback on your giftcard. We are delighted to hear, that everything arrived on time.
Have a lovely day!
Kind regards
Julie, Plantorama Customer Service
E-mail: info@plantorama.dk
Phone: 8853 8853
Reply from Plantorama
Hej Tommy.
Tusind tak for den positive anmeldelse og de fine ord. De er bestemt værdsat.
Rigtig god dag.
Mvh. Plantorama Kundeservice
E-mail: info@plantorama.dk
Tlf.: 8853 8853
Reply from Plantorama
Hej Unni.
Mange tak for anmeldelsen.
Det er godt at høre, at du er tilfreds med hjemmesiden.
Rigtig god dag.
Mange hilsner Julie / Plantorama
Super god levering og Super flotte…
Super god levering og Super flotte planter, nu må vi se tiden an for at se deres vækst :-)
March 31, 2019
Unprompted review
Reply from Plantorama
Hej Erol.
Tusind tak for din anmeldelse. Jeg håber, du får stor glæde af planterne.
Rigtig god dag.
Mange hilsner Julie / Plantorama
Useless website for buying gift cards…
Useless website for buying gift cards from outside Denmark. Have to enter fake information for it to work.
January 11, 2019
Unprompted review
Reply from Plantorama
Hi Kirsten.
Thank you for your review.
As we are a danish company with (primarily) danish customers, our webshop is not yet set up for international customers.
But we are continuingly improving our site, so thank you so much for your feedback. I apologize for the inconvenience.
With kind regards Julie / Plantorama
5 stars -
5 stars -
I do want you to know that it’s impossible to leave a telephone number as well as an address when you buy a gift card on line -your site does not accept an English mobile -nor an address in the UK -with other words to pay with a credit card you have to make up something in Danish -
Never the less I love Plantorama 👍👏
December 26, 2018
Unprompted review
Reply from Plantorama
Hi Kirsten.
Thank you so much for your review.
As we are a danish company with (primarily) danish customers, our webshop is not yet set up for international customers.
But we are continuingly improving our site, so thank you so much for your feedback. I apologize for the inconvenience.
I wish you a happy new year.
With kind regards Julie / Plantorama
Go butik og fin service
December 4, 2018
Unprompted review
Reply from Plantorama
Hej Kirsten.
Tusind tak for anmeldelsen. Det glæder mig, at du er tilfreds med servicen.
Rigtig god dag.
Mange hilsner Julie / Plantorama
Intet at klage over
April 5, 2018
Unprompted review
Reply from Plantorama
Hej Merianen.
Tak for din anmeldelse. Dejligt, at der ikke var noget at klage over.
God dag.
Mange hilsner Julie / Plantorama
Super god service
February 7, 2018
Unprompted review
Reply from Plantorama
Hej.
Mange tak for din anmeldelse.
Jeg er glad for, at du fandt vores service tilfredsstillende.
God dag til dig.
Mange hilsner Julie / Plantorama
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