The company input the address incorrectly, and our check still has not arrived after 10 days. I even paid for overnight shipping.
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I used Plastiq to pay my rent, but due to an unexplained issue, my payment has been delayed for over 3 days. I still have not received a refund, and no one can clearly explain what is happening.... See more
Do not, I repeat, DO NOT use this service. My wire transfer is now over a week late with zero communication from customer service. Don’t bother emailing support, account services, or any of the ot... See more
Company replied
Cannot track payment. While sent and received icons are shown, it never shows received, only sent and deposited. Timing is critical for us. There was only one day leeway for payments to be received... See more
Company details
Written by the company
Plastiq makes it easy for businesses to pay virtually any expense from inventory and suppliers to contractors and rent using their existing credit cards, even where cards aren’t typically accepted. Our platform simplifies payments, improves cash flow, and helps you keep your business moving forward. Backed by the power of Priority, we deliver the flexibility, efficiency, and innovation businesses need to thrive.
Contact info
360 9th St., 94103, San Francisco, United States
- support@plastiq.com
- www.plastiq.com
1.7
Bad
957 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 40% of negative reviews
Typically replies within 1 month
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Like your money held hostage? Use Plastiq!
Do not, I repeat, DO NOT use this service. My wire transfer is now over a week late with zero communication from customer service.
Don’t bother emailing support, account services, or any of the other bogus emails they mention here because *spoiler alert* they don’t respond back. EVER.
Nearly a thousand dollars are being held in their purgatory with my vendor holding my shipment overseas, severely crippling me.
Wanna make things right, @plastiq? Expedite my refund today.
June 15, 2022
Unprompted review
Reply from Plastiq
Hi there, we are sorry to hear about your experience and appreciate your feedback. Our customer support team has been able to locate your case ................. Please feel free to reach out to us directly if you need any further assistance: support@plastiq.com. Sincerely the Plastiq Support Team
Late Wire Transfer
My first and only payment is arriving 3-4 days late. It's a wire transfer, all digital. What could the delay possibly be?
June 9, 2022
Unprompted review
Reply from Plastiq
Hi Patrick, we are sorry to hear about your experience and would like to thank you for providing valuable feedback. Sincerely the Plastiq Support Team
Slow to unresponsive customer service.
Looks like you have to write a poor Trustpilot review to get any attention from their CS team, which is a shame. They claim a 'less than one business day' turnaround on email, which has proven patently untrue, and don't even provide a phone number for recourse. I would avoid!
June 8, 2022
Unprompted review
Reply from Plastiq
Hi Ty, we are sorry to hear about your experience and appreciate your feedback. Our customer support team has been able to locate your case ................. Please feel free to reach out to us directly if you need any further assistance: support@plastiq.com. Sincerely the Plastiq Support Team
BAD Service & Con Artists, Stay Away From Them!
Terrible Service & Con Artists, they offered me a promo, use their service for X amount to receive a free gift card.(NO STARS)After doing so, they added a hidden clause. Now they will not give me the "free" gift card. Such bad company. Ban them, so they will go bankrupt. They should not be in business!! Stay away from them, they are corrupt! Shut them down!!
June 4, 2022
Unprompted review
Reply from Plastiq
Hi there , We are sorry to hear about your experience on our platform and appreciate your feedback. Without publicly getting into the specifics of your case, we’ve confirmed that the issue has been investigated and our team found you did not qualify for the promotion in question. If there is any way we can further assist you, please let us know: support@plastiq.com. Sincerely the Plastiq Support Team
If I could give zero stars- I would
If I could give zero stars- I would.
Save yourself USE A DIFFERENT company!!
You will never talk to a person… if for some reason you need a refund, they give up on you REAL quickly… still waiting 15+ days later. Don’t do it!
June 3, 2022
Unprompted review
Reply from Plastiq
Hi Diane, We are sorry to hear about your experience on our platform and appreciate your feedback. Without publicly getting into the specifics of your case, we’ve confirmed that the issue has been addressed and your payment was successfully refunded. If there is any way we can further assist you, please let us know: support@plastiq.com. Sincerely the Plastiq Support Team
Wasted a week trying to use their…
Wasted a week trying to use their service. They Asked for documentation, we provided documents they requested. They asked for more and we supplied more. After 4 days they stated they cannot do the payment transfer. Wasted 4 days and yeah we get our money back 3-5 days. So 7-9 days wasted and waiting for a refund. Use with caution.
June 3, 2022
Unprompted review
Reply from Plastiq
Hi Hampton, our Account Services team determined the we were unable to support your transactions. While we cannot publicly discuss the details of your case, if you would like to provide us with further information and appeal our decision, you can reach out directly to: accountservices@plastiq.com. Sincerely the Plastiq Support Team
I signed up weeks ago and my account…
I signed up weeks ago and my account still isn't active. I've emailed customer service without any success. No one has replied.
June 2, 2022
Unprompted review
Reply from Plastiq
Hi Zaimary, our Account Services team determined the we were unable to support your transactions. While we cannot publicly discuss the details of your case, if you would like to provide us with further information and appeal our decision, you can reach out directly to: accountservices@plastiq.com. Sincerely the Plastiq Support Team
I have discontinued your service
I have discontinued your service. It is now a hassle to get into my account/ your app to pay my One bill a month and your prices and fees went up to an exorbitant rate which is not worth my time or my money thank you
May 28, 2022
Unprompted review
Reply from Plastiq
Hi Mellodee, we are sorry to hear about your experience and would like to thank you for providing valuable feedback. Sincerely the Plastiq Support Team
You cannot speak to anybody and the…
You cannot speak to anybody and the emails are a few days late. If your running a business I would look into other platforms. Paying vendors is not as easy as they say it is.
May 25, 2022
Reply from Plastiq
Hi Corey, we are sorry to hear about your experience and would like to thank you for providing valuable feedback. Sincerely the Plastiq Support Team
GREAT, BUT ...
Your delivery system is perfect (check via USPS) - great job, but your website needs a lot of work - not friendly at all! Thank you, George M.
May 25, 2022
Very responsive and efficient dealing…
Very responsive and efficient dealing with my issues. Now fully resolved
Michael
May 21, 2022
A Little Inconvenient
My vendor sends a statement which offers Plastiq as a payment option. It would be nicer if I could pay directly by credit card.
May 20, 2022
Fees are extremely high
Fees are extremely high, the process is rather difficult, and it’s hard to see the amounts owed at the time of payment.
May 19, 2022
Reply from Plastiq
Hi Jonas, we appreciate your feedback! Your insights will be passed along to our product team so we can continue to improve the Plastiq experience for everyone. Please feel free to contact us via Live Chat or via email support@plastiq.com if you're ever experiencing difficulty with your Plastiq Account. Sincerely the Plastiq Support Team
Very bad customer support
Very bad customer support. Extremely difficult to conduct business. Very time consuming!!!!
May 19, 2022
Unprompted review
Reply from Plastiq
Hi Martin, we are sorry to hear about your experience and would like to thank you for providing valuable feedback. Sincerely the Plastiq Support Team
Really Happy with Plastiq's Service!
May 18, 2022
Their 2FA system does not work
Their 2FA system does not work. A user cannot change the number, and the staff is clueless.
May 18, 2022
Reply from Plastiq
Hi Thomas,
Thank you for your feedback, feel free to reach out to us via live chat or email at Service@Plastiq.com and our team would be happy to assist.
Plastiq helped us to make our payroll…
Plastiq helped us to make our payroll easy! We had an emergency payroll issue to solve in a day! Thank you so much-we are very satisfied.
May 16, 2022
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