The company input the address incorrectly, and our check still has not arrived after 10 days. I even paid for overnight shipping.
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I used Plastiq to pay my rent, but due to an unexplained issue, my payment has been delayed for over 3 days. I still have not received a refund, and no one can clearly explain what is happening.... See more
Do not, I repeat, DO NOT use this service. My wire transfer is now over a week late with zero communication from customer service. Don’t bother emailing support, account services, or any of the ot... See more
Company replied
Cannot track payment. While sent and received icons are shown, it never shows received, only sent and deposited. Timing is critical for us. There was only one day leeway for payments to be received... See more
Company details
Written by the company
Plastiq makes it easy for businesses to pay virtually any expense from inventory and suppliers to contractors and rent using their existing credit cards, even where cards aren’t typically accepted. Our platform simplifies payments, improves cash flow, and helps you keep your business moving forward. Backed by the power of Priority, we deliver the flexibility, efficiency, and innovation businesses need to thrive.
Contact info
360 9th St., 94103, San Francisco, United States
- support@plastiq.com
- www.plastiq.com
1.7
Bad
957 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 40% of negative reviews
Typically replies within 1 month
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I have used Plastiq to pay for my…CRA Taxes
I have used Plastiq to pay for my Revenue Canada Taxes for many years, always on time and reliable
I highly recommend Plastiq
April 29, 2022
Money came out of my account two days…
Money came out of my account two days ago but the business is still waiting to receive it. For the percentage they charge they should be on top of it so I would not be charged a late fee.
April 29, 2022
I appreciate the convenience of having…
I appreciate the convenience of having rhis option to pay taxes by credit card. It is quick and easy and the only painful part is having to pay taxes!
April 29, 2022
CRA PAYMENT ON TIME AND RECEIVED
CRA PAYMENT ON TIME AND RECEIVED GOOD JOB
Now cut your rates
April 28, 2022
Great way to pay bill that can't be…
Great way to pay bill that can't be paid with a credit card!! No issues and promt payment!!
April 27, 2022
Excellent Service and faster than…
Excellent Service and faster than announced. I will use them again.
April 27, 2022
I was billed twice for the same payment
April 26, 2022
Reply from Plastiq
Hi Mark, we are sorry to hear about your experience and appreciate your feedback. Our customer support team has been able to locate your case ................. Please feel free to reach out to us directly if you need any further assistance: support@plastiq.com. Sincerely the Plastiq Support Team
The amount is too high
April 25, 2022
Reply from Plastiq
Hi Gabriela, we appreciate your feedback! Your insights will be passed along to our product team so we can continue to improve the Plastiq experience for everyone. Please feel free to contact us via Live Chat or via email support@plastiq.com if you're ever experiencing difficulty with your Plastiq Account. Sincerely the Plastiq Support Team
easy to use
easy to use, was very helpful in using credit card transaction to pay loans that only accept bank accounts
April 24, 2022
This is my first time using your site…
This is my first time using your site after a year. The interface is simple and clean but I couldn’t figure out what to do until I clicked around the front page and get familiar with it myself.
April 24, 2022
NOT HAPPY
At this moment not very happy with Plastiq. I have tried to reach out several times regarding my payroll and all I get is a generic email. NOT very customer service. The previous month my company missed out on credit card rewards do to a very Lame (for lack of another word) excuse that it was the credit card company's fault. Regardless, again I reached out and all I got was a generic email. It would be GREAT to actually reach out and speak to a human and not get a generic email. So NO, I am not happy with Plastiq.
April 24, 2022
Reply from Plastiq
Hi Gloria, we are sorry to hear about your experience and appreciate your feedback.................. Please feel free to reach out to us directly if you need any further assistance: support@plastiq.com. Sincerely the Plastiq Support Team
It worked ok though the charge to use…
It worked ok though the charge to use is steep and so i don't think it was the best solution for me but I had no choice other then to use it.
April 23, 2022
Amazing service and team support!
April 23, 2022
why do I even need plastiq
why do I even need plastiq? why am I being asked to pay the middleman an extra fee when I just want to pay my tuition?
April 22, 2022
I love the flexibility this gives me.
April 22, 2022
I appreciated the reminder email
I appreciated the reminder email. It was so easy to use your platform as well.
April 22, 2022
Don't know why you changed your web…
Don't know why you changed your web site, but it is much harder to use. I tried to copy my payment to a pdf and then the screen went backwards in the screens and I wasn't sure if I had paid twice and found the whole experience quite disturbing. You should have a button that could be pushed to generate a paid receipt
April 22, 2022
Reply from Plastiq
Hi Nels, we are sorry to hear about your experience and would like to thank you for providing valuable feedback. Sincerely the Plastiq Support Team
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