Platincasino Reviews 

819
TrustScore 2.5 out of 5

2.3

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Rated 1 out of 5 stars

I fell for one of this dreadful company’s Facebook ads and was scammed of £10. Apparently you don’t actually get a matched deposit, instead you get pretend “bonus” money, only withdrawable if you depo... See more

Rated 1 out of 5 stars

After playing more than i year (low wagering) with them, i suddenly would have needed to provide "source of funds" document AFTER i deposited again. I spoke with Support, asked them to refund my... See more

Rated 5 out of 5 stars

Legit Casino, really recommended. Signed up and started playing, all went smooth. Hit some luck and made good wins, then lost a decent portion again - all normal, nothing to complain, my Withdrawal... See more

Rated 1 out of 5 stars

I’m streamer Crownslots i make a deal with Tycoon Partners to promote their brand Platin Casino. They never pay my players they keep my commission as affiliater. Platin Casino is a Scam Casino Th... See more

Company details

  1. Casino

Written by the company

At our address, you’ll find all your favorite online casino games in HD. Gamomat, Play'n Go, Push Gaming, Red Tiger and many more.


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You should know

2.3

Poor

TrustScore 2.5 out of 5

819 reviews

5-star
4-star
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2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 92% of negative reviews

Typically replies within 1 week

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2.3

All reviews

(819)

232 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

I found this casino to be fair

I thought these guys were pretty good.. it's all about giving them the documents they want.. waiting a couple of days ..and then there is no problems with payout.. pretty good really to be honest

January 27, 2022
Unprompted review
Rated 1 out of 5 stars

DONT EVER DEPOSIT ANY MONEY ON THIS…

DONT EVER DEPOSIT ANY MONEY ON THIS SITE THEY REJECT VALID DOCUMENTS , THANKFULY I DIDNT DEPOSIT ANYTHING, YOU HAVE BEEN WARNED THEY WILL BE CLOSED DOWN ,MUCH BETTER SITES OUT THERE, THAT DONT CON YOU, IGNORE THE INFLUX OF FAKE POSITIVE VIEWS , FILTER THE NEGATIVE ONES FOR ACCURATE PICTURE

January 26, 2022
Rated 5 out of 5 stars

So far so good

So far so good. Seems legit. Everything is fine by me, so far.

After i uploaded a bankcertificate wich was needed for the verification process. I recieved my money within 3days.

Very grateful, and i could happily recommend this site!

January 2, 2022
Unprompted review
Rated 5 out of 5 stars

Not long signed up to this site and got…

Not long signed up to this site and got good range of games.
Won some decent money and went to withdraw and just going through the verification things but worries after reading some reviews on here but will give update on if things dont go smoothly and if you dont see an update then things went very smoothly

December 31, 2021
Unprompted review
Rated 1 out of 5 stars

Same issues as others you cant withdraw…

Same issues as others you cant withdraw anything as withdrawals are against their T&C. You have to spend your whole deposit, so you can only withdraw on winnings. Had several panic attacks over this. Also, now they have informed me they have closed my account. They keep claiming to be a "responsible operator" but this is completely irresponsible! To treat their customers like this, to withhold withdrawals due to some "T&C" that isn't clear, and then to just close down accounts!!

December 9, 2021
Unprompted review
Rated 1 out of 5 stars

The wait continues

Same other users , don’t adhere to own service levels and pretty much impossible to verify account and withdraw

Customer service advisers are rude to add to the experience !!

To update I would seriously advise people to avoid this casino , quite literally impossible to verify account and do not respond to emails , to think the UKGC grant licences to this shower

November 16, 2021
Unprompted review
Rated 1 out of 5 stars

Casino refusing to pay winnings

Deposited £200 and withdrew £1,200 the same day. They asked me to provide evidence of my ID, address and bank account which I did but they then emailed me a week later saying my winnings had been confiscated and account closed as they believe the photo of my debit card was fraudulent. This was because I couldn't provide a photo of me holding the card next to my face as I no longer had it. However, I also provided them with a bank statement showing the initial deposit which clearly proves the account is mine!
They will do anything not to pay you your winnings and are very rude over email! Would definitely not use and will be sticking to more trustworthy casinos like Grosvenor, Admiral and Mr Vegas.

October 6, 2021
Unprompted review
Rated 1 out of 5 stars

I have a pending withdrawal and was…

I have a pending withdrawal and was asked for my verification details which i had no problem with. I sent them everything and after a couple being rejected i finally got everything verified. Now they are asking for details of an old bank card that was lost . I have explained it was lost and they have my new card details plus my paypal details which is what i use for deposits but they are insisting on a picture of a card i no longer have , and all the time they are refusing to pay the money i won. Absolute disgrace and if i ever get my money i wont be using them again.

September 18, 2021
Unprompted review
Rated 5 out of 5 stars

Awesome Experience ++ was put off by…

Awesome Experience ++ was put off by the reviews by I needn't have worried, Deposited £23.00 which was spare, I received £50.00 bonus which I did not need to use as I won a fair amount with my cash balance, I won £250.00 on 7s and £270.00 on Mystic Wheel as well as hells kitchen, I decided to cash out £300 and had £170.00 to play with, I forfeited my bonus funds. TBH I was dubious that I would get my withdrawal due to feedback so I carelessly played through remaining plus further winnings, I wish now I had banked it all. Sunday rec email asking for copy of bank card and letter with address, easily uploaded on to my account. Monday morning £300 in my account..

September 6, 2021
Unprompted review
Rated 5 out of 5 stars

Really good casino

Really good casino! Large selection of games. Approved (RTP). The only downside is that withdrawals take about 24 hours.

I really recommend this casino!

August 26, 2021
Unprompted review
Rated 1 out of 5 stars

Diabolical site

Diabolical site. Will happily take your money, then make you jump through every hoop imaginable to withdraw it. They recently took £500 from me then decided to block my account until I produced bank statements, tax returns, picture of my debit card, proof off address and proof of identity. How is it allowed that they can legally take your money then tell you that you can’t do anything unless you produce all of these things???!!!! This isn’t a bitter review like so many others. Gambling is win some lose some but this should NEVER be legal. Avoid this casino at all costs!!!

August 13, 2021
Unprompted review
Rated 5 out of 5 stars

Really good casino

Really good casino. I have been a member for a few months and I was a bit sceptical about this site at 1st becuase of the reviews, so normally I have a issue with sites when it comes to withdrawaling even a little amount but this site no problems within 6hours it was in my bank and that was though the night
Also they have a tone of games you can play and very easy to use the site.
I like the fact that when you do join they give you a warning when you deposit to say you need to validate your account which I did as soon as I joined which in my eyes people who play online casinos should know that this has tk be done via the sites it has to be done on all sites which its a legal requirement.

If anyone is having a issue with withdrawing send a email to them they do email back. Most of the time it is because they player hasn't verified there account. Once verified you will not have a issue unless they ask for proof of earnings then you just send more documents in.

Down fall is that when I joined I used to get offers but now I don't get any.

I will still use the site as the game selection is really good

June 23, 2021
Unprompted review

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