Platypus Shoes Reviews 

Ordered a Pair of Shoes online Made a Mistake on Order after realising Contacted Online Customer Service immediately Explaining my Mistake if l could Cancel Order be Refunded was told there was a Technical Glitch they where unable to comply with my request at this time however was assured they Would Cancel Order and Refund Me after waiting without any response I contacted them Again only to be told same as above this time got Order has been dispatched l said Order had not been dispatched or packed they disagreed Asked to speak to a Manager Silence Now l have to wait till shoes Arrive and Get Stung Postage and Handling Return to Sender Extremely Frustrated and Will indeed take my Business Elsewhere

Their website really has bugs. I ordered size 7 shoes but somehow when the order sent to store, they become size 5, so the store sent me size 5 shoes. I requested a return and they want me to pay shipping fee? I asked Customer Sevice Jason why? He said please be noted the items are shipped correctly. Sounds like he’s the boss.

I hate this company, they are so mean they said i was very silly because i couldnt tie my shoelaces they sent me the wrong shoes 3 times and i was so done

Ordered shoes on 31 aug. Got tracking on 1 Sep but according to tracking, parcel hadn't been picked up at all. It's now 11 Sep. I've contacted customer service through web chat and they said they would check and get back to me but no news. Also emailed for order to be refunded but nothing. $300+ worth of shoes and no show at all. Appalling! Don't want the shoes anymore. Just want my money back. If you want to buy shoes from Platypus, I suggest going into a store rather than online but I dont think I'll be a returning customer anyway.

I wish I'd have read reviews before ordering.
Parcel was returned to sender due to no fault of mine. I have been fighting with their useless, dismissive customer service for a month now to receive a refund. They have told me numerous times they will refund me however I am yet to receive this refund.
A little bit of humanity wouldn't go astray as I am having to sacrifice in the meantime as I don't have enough money now because they haven't refunded me yet.

After trying numerous pairs I was happy to find the correct size and believed I was buying leather shoes (which they’re not). They were on sale from $119.99 to $99.99 but when I went to pay for them I was told they were $109.99. When I queried this the staff, who had been awesome to this point, the 3 staff members conversed in front of me and decided they couldn’t rectify the price and cited the price was for the men’s version of the shoes! As I had spent quite a bit of time to get to the correct size I still purchased them but when I saw the label on the side of the box it read - “Men Size 7, Women Size 8.5” so basically I had to pay $10 more for being a woman!

Platypus sent me worn and used shoes, when I tried to return them based on this fact and that they did not fit, they refused my return and accused me of trying to return the shoes used. I asked them to look into the fact they were sent to me used as I know they are able to do that and they refused. I am now the owner of someone's secondhand pair of shoes at full price. To make it worse, the photo on their website clearly shows the shoes as being dirty and in the exact condition they refused to receive them in!!!

I had the worst customer service experience with Platypus. Their customer service is horrendous, and I'm determined never to buy anything from them again. I purchased two pairs of shoes online, including a pair of REEBOK Classic Leather Shoes in size 5.5 US WOMEN. However, when I received my online order, I discovered they had sent me a size US 4 UNISEX, which didn't fit me.

I contacted them through their chat customer service option to explore my options. They simply provided the choice to return the shoes (which would require me to go to an Aus Post office and pay for the delivery), wait for a refund, and purchase them again, or go to a store for an exchange. I informed the customer service agent that I live in Brisbane CBD and the nearby store did not have the size I needed, as I had already checked online. I asked if they could send the right size to the store, so I could exchange them conveniently. However, the agent said they couldn't do that and continued to repeat the same scripted response they had.

The next day, I went to the Brisbane CBD store to exchange the shoes. They claimed that the size they had sent me was the correct one, asserting that US 4 UNISEX was equivalent to US 5.5 WOMEN. I explained that the size didn't fit me and questioned why they would give customers the option to choose a size (like 5.5) if they didn't actually have it available. Nevertheless, they checked and, unsurprisingly, didn't have the size I wanted. The shop assistant told me I would have to go to another store, which was at least 20 minutes away from the CBD. I declined, explaining that there was a reason I had bought the shoes online, and asked if they could help me by either sending the right size to my home or to the store for me to pick up. The assistant agreed and offered to refund my original purchase and provide free delivery for the new shoes. I agreed, thinking this would resolve the issue.

To my surprise, after completing the refund process and proceeding to pay for the new pair, the shop assistant informed me that the shoes were no longer on sale. Therefore, I couldn't be charged the same price of $80 AUD that I had initially paid. Instead, I would have to pay the full price of $140. I was furious because this was not how exchanges should work. However, since I really wanted those shoes, I reluctantly paid the full price.

Upon returning home, I contacted the chat customer service option again to explain what had transpired and how they were depriving me of my right to exchange the shoes and that I wanted the difference I paid refund just because it's no how exchanges of products work. Unfortunately, they once again did nothing to address the situation. Let's keep in mind this is NOT A CHANGING OF MIND refund or exchange, it was a size issue and I have all the rights to exchange them without extra costs, the whole process is just so wrong.

The entire experience has been absolutely horrendous and exhausting, I'm taking this to the ACCC and A current affair so they go on national TV and I invite other customers to do the same thing, this guys are stealing people's money PLEASE: DO NOT BUY SHOES WITH PLATYPUS if you don't want to have the same horrible experience.

On

My daughter and I visited the Albany, Auckland store. My daughter saw and chose the Converse Squirrel high tops. After a wait to talk to a staff member, we were told they didn't have her size in stock. They suggested trying another colour to confirm size and offered express delivery to our home.

They advised delivery would be a few days. When ordering I asked the salesperson to confirm the squirrel colour.

The shoes took 9 days to arrive. And when they arrived they were not squirrel but black.
I tried to call the Albany branch but only got thru to an abrupt answer message saying staff were serving customers instore, then the call is disconnected. No message facility. The tone of the message sounded like a pissed off staff member.

When looking up the contact I noted numerous poor reviews.

Had to drive back to return the shoes. The manger was apologetic and tried to help.

She offered to re order the shoes. But having waited 9 days,I wasn't prepared to suffer that again. My purchase was credited. I asked if there was a regional manager to talk to. She would call the RM and pass on my details. She even called later in the day to confirm she had left them a message.

The following week the RM called, apologised and offered to send shoes to me or a store voucher to compensate. Never heard back!

And finally a CS from my online correspondance messaged me offering me a 20% disc on full priced online only to get me to return after the issues I experienced. What a joke. Platypus send similar if not better discounts once they have your email. I felt insulted and asked for someone more senior to contact me.
Nothing to date!

1 star does not even suffice for the level of service received. They promise 3 day express delivery and even after enquiring, 1 whole week later, still no clear answer on when the item I paid for will be delivered, even after I explained that this was purchased as a birthday gift. Customer care sends generic, careless messages, insincerely apologising for the inconvenience, with no action or delivery. No empathy, no effort at all. That's just useless. I won't recommend and won't ever trust or purchase from this store ever again.

What a joke. The shoes we purchased turned up with the incorrect size. The website was glitchy. And the jibbets for Crocs also didn’t arrive. Never use this company again.

Staff at Rundle Mall were very helpful, but selection was a little lacking given my larger shoe size. Would appreciate a broader selection for larger size men's shoes.

*This was my first and last experience with Platypus. I will not be returning. Trust all of these negative reviews and treat them as gospel.*

On 08/03 I took my shoes back to Brisbane CBD Platypus store for a refund. They were in unworn condition and in their original packaging and I had my receipt so the refund should have been smooth sailing. Unfortunately the in store team member processing my refund accidentally selected 'credit' instead of refund and then had to reprocess another pair of shoes with the credit (all unbeknownst and uncommunicated to me) as payment and then attempt to refund me. Which apparently they did.

However, on 22/03 I realised I hadn't received my refund so called the store to check and they advised me to speak to the Platypus Customer Experience team. I called them and they told me my refund was never processed and that they couldn't do this over the phone so I would need to go back into store. I asked how the store would know to help me and they said they would send the store an email.

On 24/03 I went into the Platypus Brisbane CBD store for my refund (again!) but was rudely told that I was not to receive this and that 'Head Office' had emailed the store to tell them not to refund me. I asked to speak to 'Head Office' but this request was declined. The store asked if anybody had contacted me to let me know not to come in, which of course they hadn't. The in store team (despite being condescending and acting like I was a liar or thief) told me to open a dispute with my credit card so they could help me find this refund.

That same day I contacted PayPal and they opened a dispute.

28/03 - I finally receive a message from Platypus Customer Experience team about my refund. However, this isn't to tell me not to go into store (a bit late!) or to offer their apologies for all of this confusion and time wasted (that would have been nice!) but it's to tell me to cancel the dispute against them with PayPal and that maybe my refund will process - they don't know how or where but surely by cancelling my dispute it will magically appear.

Just to summarise:

03/03 - purchase shoes online
07/03 - shoes arrive, wrong size
08/03 - return shoes to Brisbane CBD Platypus store for refund
22/03 - realise I don't have my refund, Platypus Customer Experience team tell me to go into store to get this
24/03 - went into Brisbane CBD Platypus store for a refund (second time), refund refused
24/03 - open a PayPal dispute on the advice of Brisbane CBD Platypus store
28/03 - Platypus Customer Experience team email me to say cancel your dispute

If your head is spinning after reading this saga I don't blame you.

So far I have lost $91.99 in shoes and delivery, over $25 in parking costs to return the shoes and get a refund twice and countless time spend talking to Platypus Customer Experience team.

This has been an utter waste or time and money. For your own sanity please avoid Platypus shoes at all costs. There are a billion retailers and shoe stores out there that are so much better than these guys.

Incorrect shoes sent in the correct box, the company is fast to respond but unable to offer anything other than asking me to return them in store or take the time out of my day to post them? Not able to send me the item I have ordered due to ‘no exchanges’. It’s not an exchange, you’re sending me my correct order….

Very poor, will not be a customer again, and I will be telling everyone about this very poor experience.

Someone who works at this particular store (in Jan 2023) is stealing from the online orders placed by customers, and thinking no one will catch on to them. I sincerely hope Platypus Shoes takes this seriously and finds out who is doing this, as I will no longer be spending my money with this brand, which is unfortunate as I do enjoy the products they sell.

Horrible customer services - scammers
I ordered 3 Nikes shoes from them. My order has been listed delivered but I haven’t received it. Then I emailed them multiple times but never getting back. After that, I had to go live chat with them and send them all of the proof photos to show that they delivered with the wrong address. Then they still kept saying that they delivered with the right address according their GSP . And they don’t have any responsibility with my lost. How terrible they are!
Don’t buy anything from them. They have very horrible customer services and the way they did like a scammer.

Most USELESS shoe store EVER. I purchased shoes click and collect from store, using afterpay ... I changed my mind and asked them to cancel my order.. Queensgate platypus (where I was to collect shoes) didn't want to know, told me to contact customer service online... I sent multiple requests to cancel order still no luck, they haven't contacted me back. Found the customer service email I sent bulk email to them to cancel still no luck. USELESS BLOODY STORE. Never buy from them again.

My product was not delivered to my address. According to 'GPS' tracking that I asked to see multiple times, my product was 'delivered'. I never received my product, I have security cameras all around my house and was at my door at the time my product was meant to be delivered. My product was not delivered. The courier either stole the product, or was evidently delivered to another address. I asked to see the photo evidence of delivery, they didn't show it to me. I asked to see the GPS tracking, they never showed it to me. Basically, I got scammed out of $80 for a pair of shoes for my brothers birthday. They did not refund my purchase. Do not buy from Platypus Shoes ever, extremely poor and unprofessional customer service. If there was a button to give 0 stars, I would.

Good products but took too long to arrive

Was promised express shipping and now it’s taken twice as long as they said it would after they went on about how reliable and quick it would be