The quality of product great, the delivery time great but while I purchased over a required amount to obtain free delivery the system still charged me delivery.
Company replied
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Review summary
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Absolutely love the stunning Bras and Bikini top I've ordered. The material is of great quality and looks exactly as in the photos on your models. Unfortunately I have to return the items as the cup s... See more
Great quality products with wide range, and also very stylish and trendy products, comfortable fabric and overall good experience, but the delivery was little late then the expected date.
Company details
Written by the company
Playful Promises is a London designed lingerie brand, which mixes quirky, directional design with all things playful, flirty and even a little bit dirty.
Contact info
London, United Kingdom
- customerservices@playfulpromises.com
- www.playfulpromises.com
4.0
Great
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 88% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
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Cute products with fast shipping!
January 8, 2025
service was great delivery excellent…
service was great delivery excellent fit of garment was really good
January 10, 2025
Good support, but this was preventable
I'm overall satisfied with my service, and interactions with support. I'd just like to point out that the issue I faced could've been prevented if there was better care taken to update the site to warehouse availability.
I ordered a bra, but the order had to be cancelled due to a stocking error with the warehouse, but as of writing this review, the size and color I couldn't get is still shown as available on the site. More care needs to be placed into keeping the site updated correctly.
January 10, 2025
I would like to return the item to you
I would like to return the item to you. I have not even tried it on. It is too skimpy and too high cut for me. It didn't look so skimpy in the advert.
January 6, 2025
Reply from Playful Promises
Hi Susan, I'm sorry to hear you do not like the item. You are welcome to return the item: https://www.playfulpromises.com/pages/delivery-returns
Bra finally arrived
Bra finally arrived. It is sexy, practical, and exactly the right size for my sub. She has massive boobs, and your options accommodated her bust perfectly.
January 9, 2025
Really lovely product
Really lovely product, good quality just as it was shown on the website.
January 6, 2025
Lovely
Beautifully made item,I always have trouble with fit on bras due to large bust size but the fit is perfect and great support, shipping was quicker than expected, well packaged.
January 9, 2025
Effortless transaction
Ordered some Betty Page lipsticks that had been recommended to me, it was an effortless transaction.
Would definitely use again
January 7, 2025
My wife loved it.
January 6, 2025
Cute, stylish, sexy and easy
I got the full set for this and it was so so cute and comfy! The bra didn’t fit, it was a lot too small but the return was easy and I was able to drop it off the next day for a store credit!
December 27, 2024
Even being a collector, PPs range is huge
Order arrived super quickly. Returns were easy to do (even if I did have to pay for the postage). Range of items and sizes is amazing!
November 14, 2024
Size inclusive COMFORTABLE SEXY
Size inclusive COMFORTABLE SEXY. Feel a million bucks in my purchases ❤️
December 27, 2024
Lovely bra
Lovely bra, very comfortable but if I order again I think I will go up a cup size
December 27, 2024
Good communication
Good communication, timely dispatch and delivery. Quality product.
December 27, 2024
Beautiful bras
Absolutely amazing bras! Was looking for a change from Ann Summers, as they started to feel cheap and the sizes felt tighter than before, saw an ad for Playful Promises and have now found my new site to purchase bras!
December 27, 2024
Love Playful Promises
Love Playful Promises! Beautiful bras for us big boob girls! They look good and are comfortable.
December 27, 2024
Great service and quality!
Great service, quick delivery and excellent quality products. My wife loves the high waisted thongs, that she claims are the most comfortable on the market.
December 20, 2024
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