The quality of product great, the delivery time great but while I purchased over a required amount to obtain free delivery the system still charged me delivery.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
Playful Promises is a London designed lingerie brand, which mixes quirky, directional design with all things playful, flirty and even a little bit dirty.
London, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 88% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service, quick delivery and excellent quality products. My wife loves the high waisted thongs, that she claims are the most comfortable on the market.
You are prompt and get back to the customer very quickly. the corsets seem to be very well made.
Very pretty, but doesn't fit - good amount of side spillage. I double checked the size, but maybe their cups run small. Can't return it, so I'll either make do or thrift it.
My first order from Playful Promises and it won't be the last one. Delivery arrived on time and was securely packaged. The products I ordered were well made and of a high quality and felt/looked good when I wore them. Highly recommend them.
Wow, the set is beautiful and the surprise present! Just perfect first experience. I used size recommendations and it also worked well.
Arrived beautifully gift wrapped, in a lovely box tied with ribbon. The garments are funky, naughty and delicious!
Speedy delivery and kept informed all the way through.
The item was as described. Arrived very quickly considering it was the holiday.
$15.00 for shipping.. 9 days later this package is in Queens NY... 9 days to cross the Atlantic Ocean??
Scott

Reply from Playful Promises
Great sexy designs good ranges of sizes too
Love love love. Fit is fantastic and beautiful to wear. Will be buying more.
Haven't tried them on yet its for my burlesque dancing I do
I always love your shop! Your customer service is great, items always on time and I love your sales. Thank you for always being a reliable lingerie store for me

Reply from Playful Promises
sizing was weird paid extra shipping and handling costs for items not received lol. literally nothing fit properly except for a $3 lipstick. i feel so dumb spending over 100$ on this
I ordered the ‘Eddie Green crossover’ set and fits beautifully, I didn’t even need to use nipple covers to protect from the mesh. I’ve always gone to Bras N Things for lingerie but they dont always have exactly what I want, but when I found Playful Promises I was amazed with the large amount of options and multiple colours for most of the lingerie. I also love the look of their swim wear. And if they run out of your size you can request a email or text message to notify you when they have your size in stock again.
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.