The quality of product great, the delivery time great but while I purchased over a required amount to obtain free delivery the system still charged me delivery.
Company replied
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Playful Promises is a London designed lingerie brand, which mixes quirky, directional design with all things playful, flirty and even a little bit dirty.
London, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 88% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
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I bought gifts for my partner & the postage time along with the quality of what were ordered was outstanding
I've had several items from Playful Promises and all are utterly gorgeous! They fit true to size and are made very well. So nice to find such sexy lingerie in larger sizes aswell. Be warned larger sizes go very quickly so if you see something grab it!
Wonderful lovely lingerie and a good true fit !
Fun pretty bras and nawty knickers. Lace on the bra and knickers on the softer side.
Am a 14G- whilst the cups run large, for a fuller boob, they designed for fun . And pretty fun they are. Washes well. Pleased my crowd. So all good but remember
Sizing runs a bit large.
Great service
I recently ordered some beautiful lingerie, and I was really impressed with the entire experience. The delivery was prompt, arriving right on time, which made the process even better. As for the lingerie itself, not only are the designs stunning but I was also surprised by how comfortable each piece is to wear. It's great to find a blend of style and comfort!
Shipping is Way too slow. Use fedex or ups or something else but it’s been two weeks and I still haven’t gotten the items

Reply from Playful Promises
It great to find things for my wife . Very nice looking lingerie . Here is my down side . Tracking the order leaves a little to be desired. Placed the order almost two weeks ago . So far it has not arrived. The tracking information is 4 days behind.
Great quality item for my good lady. Delivered in super quick time as a Christmas present..Very happy with the service.
Not only did the items get to me very quickly they were gorgeous and fit so well.
I have never found really pretty/sexy lingerie that fits my unusually large bosom. The set I bought is absolutely AMAZING and can't believe it actually fits, supports me, and looks sexy.
I'm your newest, big fan and have already recommended Playful Promises to a few other women with big boobs.
I love the products that I received from Playful Promises. They fit my body perfectly with a lot of options to choose from—which is hard to do, given my frame and my cup size. When I needed to return items for one reason or another, their response to action was swift and clear. Customer Service here rocks. Keep it up! Thank you! :)
I found it easy to look at the various ranges of lingerie.
My wife loves wearing them too .
Just lovely lingerie.
You keep asking me to rate it but it hasn’t even shipped yet.

Reply from Playful Promises
Gorgeous, quality-made bras and underwear. I'm addicted to Playful Promises bras especially.
With the exception of one of the items I am pleased with the order. One of the items was delivered in a plain opened plastic bag. I have concerned that it has been soiled and would like it to be returned and replaced.

Reply from Playful Promises
It took ages for my order to be confirmed and then when it arrived I was refunded one of the items which in reality means I didn’t just want the knickers and suspenders. I am guessing in the time between ordering and sorting it out the product then went out of stock.
It took far too long for PP to sort this on this occasion.
Sorry guys/gurls.
All in all, a very good experience. You cater for the bigger ladies who feel good in sexy underwear. I loved the range that you have. My purchases came very quickly. Although £42 for a bra & £20 for matching knickers is a treat more than every day wear. I would definely use you again when a sale is on. One tiny downside is that I purchased the bra & knickers for £30 over black Friday & the next day they were reduced again. Very frustrating!
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