I contacted Plusheat having received my renewal quote which gave me quite a shock. I reached out to Plusheat and received a very quick and curious response from David with a revised quotation which I... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
He is a good listener. I had called to cancel my Renewal. If I had not already got another deal somewhere, definitely I would have renewed. My premium had gone up from £14 to £19,and I have not made... See more
Callus did a fantastic job servicing our boiler. A very pleasant man,very professional, let us know when he would be arriving. As for plusheat great customer service very easy to arrange a service no... See more
I recently purchased boiler and home emergency cover from Plus Heat, and Kyle was fantastic throughout the process. He helped me choose the right level of cover, patiently answered all my questions, a... See more
Company details
Written by the company
Supplying home emergency cover & call out services throughout the UK. Our technically trained support team are on hand 24/7 to provide unrivalled service when you need us most. Avoid expensive repair costs with affordable tailored cover; our home emergency cover protects your family (and your wallet) when things go wrong. Alternatively, visit our website to report a one-off repair should you not require a subscription plan.
24-Hour Response Time Guarantee
Have an engineer on site within 24-hours of reporting your issue
Report your issue to us online or via our 24/7 emergency helpline and have one of our trusted engineers on site in under 24-hours.
Contact info
27 Old Gloucester Street, WC1N 3AX, London, United Kingdom
- 0808 164 2892
- info@plusheat.co.uk
- www.plusheat.co.uk
4.6
Excellent
16K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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Ease to reach
Ease to reach
Most important thing I always like is easy to reach. Just call on customer care and everything will be sorted.
I never find any occasion where I was on waiting to reach out to Plus Heat.
April 13, 2026
Renewal date and. Quotes
Terrance was really helpful and sorted query very quickly and satisfactorily!
He was always very courteous when sorting out the questions I asked?
Regards,
John Cannon
April 13, 2026
I had a positive experience with…
I had a positive experience with PlusHeat. I spoke with one of their representatives who was very helpful and assisted me in arranging my annual boiler service promptly.
The process was smooth and efficient, and I appreciated how quickly everything was organised. Good customer service and responsiveness made a difference.
Based on this experience, I would recommend PlusHeat to others looking for a reliable and efficient service.
April 13, 2026
Efficient and helpful customer service…
Efficient and helpful customer service personell. They arranged a boiler service in a very quick, timely manner.
April 13, 2026
All done by email and Chloe was great
All done by email and Chloe was great , polite and very efficient and all completed quickly
April 13, 2026
Very deceiving!!
Very deceiving!!! I thought I was signing up on a monthly basis and now after 5 months they tell me that I have a year contract…! Also, could not book the boiler service until after 3 months and wasn’t as thorough as Homeserve. So I just want to leave tbh but I am now trapped…!!! The contract is not transparent and I feel I got sucked in with their introductory offer.., don’t fall for it!!!
December 9, 2025
Reply from PlusHeat
Hi Lee,
Thank you for taking the time to speak with me earlier today. I appreciate the opportunity to discuss your concerns directly and address the feedback you shared in your recent review.
As we discussed during our call, I have now sent over the documentation that was originally provided to you at the point of sign-up. These documents outline the terms of the annual agreement and the specific details regarding the initial service periods.
I am glad I was able to provide this further information regarding your policy and clarify how the cover is structured. My goal is to ensure you have a clear understanding of your agreement moving forward.
If you have any further questions after reviewing the documents, please do not hesitate to reach out on 0808 164 2892 or at support@plusheat.co.uk.
Kind regards,
Sean
PlusHeat Team
The chap I spoke to was superb
The chap I spoke to was superb. Highly recommend him for employee off the month.
April 13, 2026
Turned up on time and was did the job…
Turned up on time and was did the job professionally.
April 9, 2026
Jennifer was very friendly and quick…
Jennifer was very friendly and quick and efficient.
April 11, 2026
with PLUSHEAT you can rest assure ,you…
with PLUSHEAT you can rest assure ,you are well provided for. and the quality and professionalism of the engineer is comforting to know that care and politeness is always a help. and always backed up with friendly call backs from the call support team. thank you PLUSHEAT.
April 10, 2026
Chloe was extremely helpful and got me…
Chloe was extremely helpful and got me a great deal on cover. Whole process was quick and easy.
April 10, 2026
Unrelaible company
Four months after joining their boiler cover plan, my boiler pressure is normal, but the heating element is not working. I called PlusHeat, and they sent an engineer. He was on site for only 20 minutes, yet I received an invoice stating he was here for 1 hour and 45 minutes. Worse still, they informed me that my plan does not cover the required for another day of labour and parts visit, demanding approximately £450 for the repair. However, the contract clearly states that repairs and parts are covered up to £2,000, regardless of the boiler’s age. Now, they expect me to pay £450, or they will push for the sale of a new boiler. This company is a complete scam. I strongly advise seeking cover elsewhere from a reliable provider.
April 10, 2026
Unprompted review
Reply from PlusHeat
Dear Valued Customer,
Thank you for taking the time to leave your feedback. We are sorry to hear about your experience and we take all concerns raised by our customers very seriously.
We have made attempts to contact you directly to discuss the points you have raised, however we were directed to voicemail. We would very much welcome the opportunity to speak with you and address your concerns properly.
We can confirm that our maintenance department has been in contact with you regarding further assistance at your property, and we remain keen to work through the options we have provided. We do not want this matter to remain unresolved and we are committed to finding the best outcome for you.
In the meantime, if you would like to discuss this further, please do not hesitate to contact our team on 0808 164 2892 or by email at support@plusheat.co.uk.
Kind Regards,
Sean,
PlusHeat Team
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