I contacted Plusheat having received my renewal quote which gave me quite a shock. I reached out to Plusheat and received a very quick and curious response from David with a revised quotation which I... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
He is a good listener. I had called to cancel my Renewal. If I had not already got another deal somewhere, definitely I would have renewed. My premium had gone up from £14 to £19,and I have not made... See more
Callus did a fantastic job servicing our boiler. A very pleasant man,very professional, let us know when he would be arriving. As for plusheat great customer service very easy to arrange a service no... See more
I recently purchased boiler and home emergency cover from Plus Heat, and Kyle was fantastic throughout the process. He helped me choose the right level of cover, patiently answered all my questions, a... See more
Company details
Written by the company
Supplying home emergency cover & call out services throughout the UK. Our technically trained support team are on hand 24/7 to provide unrivalled service when you need us most. Avoid expensive repair costs with affordable tailored cover; our home emergency cover protects your family (and your wallet) when things go wrong. Alternatively, visit our website to report a one-off repair should you not require a subscription plan.
24-Hour Response Time Guarantee
Have an engineer on site within 24-hours of reporting your issue
Report your issue to us online or via our 24/7 emergency helpline and have one of our trusted engineers on site in under 24-hours.
Contact info
27 Old Gloucester Street, WC1N 3AX, London, United Kingdom
- 0808 164 2892
- info@plusheat.co.uk
- www.plusheat.co.uk
4.6
Excellent
16K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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An issue with the renewal process was…
An issue with the renewal process was resolved quickly and efficiently by Terrence. Thank you
April 15, 2026
Superb and efficient service
April 15, 2026
Annual boiler service appointment
I made an appointment for my annual boiler service with no problem. The guy who sorted it out for me was really helpful and friendly too. Thank you PlusHeat.
April 15, 2026
Great customer service by Kyle.
December 4, 2025
Very pleasant girl
October 16, 2025
Sam answered the phone promptly and…
Sam answered the phone promptly and professionally. He promised he would call back and he hid what he said he would do. Very helpful
November 4, 2025
Gentleman that visited was great I was…
Gentleman that visited was great I was busy at the time on a call and he just got on with the job and then let me know when done
April 14, 2026
When the complain was lodged the…
When the complain was lodged the response was quick . Job was approved
And next day appoint was given
April 14, 2026
Absolutely shocking twice I have…
Absolutely shocking twice I have arranged to have my boiler serviced and on two occasions they have not turned up. This despite receiving texts telling me they would be coming at the arranged date.
The first occasion I said I would be available any day except a Thursday. To which they duly arranged for the visit for a Thursday. Of course, I had to go through the rigmarole of having to re contact them this was done and the Wednesday was agreed, received text to confirm this. You are given a 10-HOUR window in which they can turn up. As a pensioner I had to wait for the 10 HOURS. I had to recontact them, whilst I did speak to somebody It was like speaking to somebody in a tin can. An engineer did then contact me with the platitudes that this has never happened before he was extremely apologetic and asked to rearrange a time and date which I did, fortunately I was given a five-hour window. Guess what, they did not turn up despite sending a text at 7.00am this morning. I shudder to think where I would be in an emergency if they can’t even keep to a simple arrange time. PlusHeat take my money every month and I have to do the chasing. 15 Hours of my life wasted and still no boiler service. If I want to cancel the contract, they will insist that I pay for the twelve-month contract. I feel I’ve been scammed
April 14, 2026
Unprompted review
Reply from PlusHeat
Hi Reginald,
Thank you for taking my call this afternoon. I am glad we were able to discuss your concerns further and review the issues you raised regarding the appointment delays and missed attendance.
As discussed, I am pleased to confirm that the engineers did attend your property as scheduled and the works were ultimately completed successfully. I do appreciate that the experience leading up to this was frustrating, particularly in relation to the communication and inconvenience caused by the rearranged appointments.
Please accept our apologies for any frustration and disruption this has caused you. This is not the standard of service we aim to provide, and your feedback has been noted and will be used to help improve our scheduling and communication processes going forward.
If you require any further assistance, please do not hesitate to contact us on 0808 164 2892 or via support@plusheat.co.uk
Kind regards,
Sean
PlusHeat Team
raightforward response to…
Quick and straightforward response to sorting queries and good service
April 14, 2026
I got through on the phone and spoke to…
I got through on the phone and spoke to someone very quickly. This member of staff was helpful and able to put me in touch with Terence who I had previously spoken to. He was able to deal with the matter politely and efficiently. Thank you
April 14, 2026
My son rang did it all for me as I am a…
My son rang did it all for me as I am a bit deaf the person he talked to was very helpful nothing was to much trouble for him I am all set up now thank you 😁
April 11, 2026
James was helpful on the phone
James was helpful on the phone, and will hopefully sort out a date for our boiler service. However, the system for booking is confusing as it requested suitable dates from me but the booked me in twice on dates I cannot do!
April 13, 2026
Have always sorted my issues.
I contacted them as my yearly renewal was pretty high and I was thinking of changing. The person I talked to was very helpful and gave me a more reasonable quote. So I am now staying with them.
April 13, 2026
Quick reply by telephone and my boiler…
Quick reply by telephone and my boiler service was also arranged quickly.
April 13, 2026
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