I contacted Plusheat having received my renewal quote which gave me quite a shock. I reached out to Plusheat and received a very quick and curious response from David with a revised quotation which I... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
He is a good listener. I had called to cancel my Renewal. If I had not already got another deal somewhere, definitely I would have renewed. My premium had gone up from £14 to £19,and I have not made... See more
Callus did a fantastic job servicing our boiler. A very pleasant man,very professional, let us know when he would be arriving. As for plusheat great customer service very easy to arrange a service no... See more
I recently purchased boiler and home emergency cover from Plus Heat, and Kyle was fantastic throughout the process. He helped me choose the right level of cover, patiently answered all my questions, a... See more
Company details
Written by the company
Supplying home emergency cover & call out services throughout the UK. Our technically trained support team are on hand 24/7 to provide unrivalled service when you need us most. Avoid expensive repair costs with affordable tailored cover; our home emergency cover protects your family (and your wallet) when things go wrong. Alternatively, visit our website to report a one-off repair should you not require a subscription plan.
24-Hour Response Time Guarantee
Have an engineer on site within 24-hours of reporting your issue
Report your issue to us online or via our 24/7 emergency helpline and have one of our trusted engineers on site in under 24-hours.
Contact info
27 Old Gloucester Street, WC1N 3AX, London, United Kingdom
- 0808 164 2892
- info@plusheat.co.uk
- www.plusheat.co.uk
4.6
Excellent
16K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
assured us that a boiler service person…
assured us that a boiler service person was only 10 or so minutes away.
April 17, 2026
Helpful support from Chloe
Helpful support from Chloe. Company seems to offer what we need at a competitive price
April 17, 2026
Excellent service
Excellent service, reasonable prices, good communication.
April 16, 2026
Unprompted review
The whole process was excellent
The whole process, booking a boiler service and the actual service itself, was excellent.
The service engineer alerted us of his arrival in advance. He had a very pleasant approach and was helpful in responding to questions posed.
April 16, 2026
Simple process
Simple process, helpful call centre staff and half the price of British Gas
April 16, 2026
Chloe was professional patient and…
Chloe was professional patient and explained what was happening clearly.
From webchat to phone call 5 Star!
April 16, 2026
Very easy to book
Very easy to book , timely engineer visit and efficient service
April 15, 2026
Unprompted review
So helpful and polite and always fast…
So helpful and polite and always fast response to calls. Made the job of house admin so much easier.
The customer service this morning was spot on As always and all information given and reassured. Thank you.
April 16, 2026
The Engineers arrived early morning
The Engineers arrived early morning. They serviced the boiler promptly and efficiently.
April 14, 2026
Unprompted review
Good customer service by Kyle @ PlusHeat
I took out a policy with PlusHeat today for the first time. I chose the Landlord Premium Cover and Kyle was excellent in helping answer all my queries in relation to the policy. The quote given was competitive to some others I'd researched but I chose PlusHeat for this year. The setup was very smooth and efficient. Hopefully the same level of customer service will continue. Thanks Kyle!
April 15, 2026
Contacted about a boiler service
Contacted about a boiler service. The date was set for service for next week. Nice easy dealings with PlusHeat and easy dealing for service.
April 13, 2026
Customer services was great.
April 15, 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.