I contacted Plusheat having received my renewal quote which gave me quite a shock. I reached out to Plusheat and received a very quick and curious response from David with a revised quotation which I... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
He is a good listener. I had called to cancel my Renewal. If I had not already got another deal somewhere, definitely I would have renewed. My premium had gone up from £14 to £19,and I have not made... See more
Callus did a fantastic job servicing our boiler. A very pleasant man,very professional, let us know when he would be arriving. As for plusheat great customer service very easy to arrange a service no... See more
I recently purchased boiler and home emergency cover from Plus Heat, and Kyle was fantastic throughout the process. He helped me choose the right level of cover, patiently answered all my questions, a... See more
Company details
Written by the company
Supplying home emergency cover & call out services throughout the UK. Our technically trained support team are on hand 24/7 to provide unrivalled service when you need us most. Avoid expensive repair costs with affordable tailored cover; our home emergency cover protects your family (and your wallet) when things go wrong. Alternatively, visit our website to report a one-off repair should you not require a subscription plan.
24-Hour Response Time Guarantee
Have an engineer on site within 24-hours of reporting your issue
Report your issue to us online or via our 24/7 emergency helpline and have one of our trusted engineers on site in under 24-hours.
Contact info
27 Old Gloucester Street, WC1N 3AX, London, United Kingdom
- 0808 164 2892
- info@plusheat.co.uk
- www.plusheat.co.uk
4.6
Excellent
16K reviews
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very good
Very good. Quick appointment, engineer very polite and clean
April 17, 2026
Unprompted review
Job done with no fuss
April 18, 2026
Rang customer service. Spoke with Chloe Nkosi very lovely…
Spoke with Chloe Nkosi very lovely friendly lady helped me very efficiently with my querie. Past pleasantries while she accessed my account such an asset to your company.
April 20, 2026
Your agent was extremely polite and…
Your agent was extremely polite and patient. She also dealt with my call very efficiently.
April 13, 2026
Did an excellent job
April 18, 2026
Chloe served her purpose and dealt with…
Chloe served her purpose and dealt with my boiler insurance proffesionally and adequately with a discount for my friend whome I referred
Thankyou
April 16, 2026
Company doesn't pay their bills
Company doesn't pay their bills. They have owned my company money since July 2025. Have been chased repeatedly every time with the promise of immediate payment and nothing
April 17, 2026
Unprompted review
Reply from PlusHeat
Hi Blair,
Thank you for taking the time to share your feedback. I am truly sorry to hear about your experience and the frustration you felt.
I would really like the opportunity to look into this in more detail for you. If you could kindly provide us with your policy details (such as your property address, or job number), we will be able to review your case fully and see what more we can do to assist.
Please get in touch with us directly via support@plusheat.co.uk or on 0808 164 2892, and I will make sure your case is personally reviewed.
Kind regards,
Sean
Plus Heat Team
Engineer arrived on time and performed…
Engineer arrived on time and performed the boiler service in an efficient and timely manner.
Very professional, polite and courteous.
April 8, 2026
Unprompted review
Our appointment was missed had to wait…
Our appointment was missed had to wait until next day.
April 17, 2026
Boiler Service
PlusHeat were efficient, keen to be of help and employed a good gas contractor to service our Boiler
April 14, 2026
Great service was very considerate…
The service was truly thoughtful and went above and beyond by attending to the property even without a scheduled appointment. They understood the tenant's anxiety and made sure everything was safe, which is so reassuring. Thank you so much for your wonderful care!
April 17, 2026
The guy turned up on time
The guy turned up on time and took photos before and afterwards of the blocked sink. He was very polite, friendly and efficient.
Job done in about 15 minutes
April 17, 2026
The engineer was informative about the…
The engineer was informative about the issue and explained what needed to be done to fix it. It was fixed with care and we are now back up and running again. Thank you to the engineer.
April 17, 2026
Great experience
I chose to use the text message service and found this an excellent experience very user friendly, the operator communicated in a professional and friendly manner,all was booked and done in a matter of minutes.
April 17, 2026
Incorrect information in email sent by Plus Heat.
We had a problem with the company where they sent out an email where the information was clearly incorrect, Once I had connected the company their mistake was admitted and the agent I dealt with said that it would be corrected. Not acceptable, but at least the agent dealt with it efficiently.
April 17, 2026
Boiler service
Received a courtesy phone call with ETA
Boiler serviced professionally , no issues at all
April 17, 2026
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