I contacted Plusheat having received my renewal quote which gave me quite a shock. I reached out to Plusheat and received a very quick and curious response from David with a revised quotation which I... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
He is a good listener. I had called to cancel my Renewal. If I had not already got another deal somewhere, definitely I would have renewed. My premium had gone up from £14 to £19,and I have not made... See more
Callus did a fantastic job servicing our boiler. A very pleasant man,very professional, let us know when he would be arriving. As for plusheat great customer service very easy to arrange a service no... See more
I recently purchased boiler and home emergency cover from Plus Heat, and Kyle was fantastic throughout the process. He helped me choose the right level of cover, patiently answered all my questions, a... See more
Company details
Written by the company
Supplying home emergency cover & call out services throughout the UK. Our technically trained support team are on hand 24/7 to provide unrivalled service when you need us most. Avoid expensive repair costs with affordable tailored cover; our home emergency cover protects your family (and your wallet) when things go wrong. Alternatively, visit our website to report a one-off repair should you not require a subscription plan.
24-Hour Response Time Guarantee
Have an engineer on site within 24-hours of reporting your issue
Report your issue to us online or via our 24/7 emergency helpline and have one of our trusted engineers on site in under 24-hours.
Contact info
27 Old Gloucester Street, WC1N 3AX, London, United Kingdom
- 0808 164 2892
- info@plusheat.co.uk
- www.plusheat.co.uk
4.6
Excellent
16K reviews
Replied to 99% of negative reviews
Typically replies within 24 hours
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Absolute rubbish
Absolute rubbish, The engineer did not show up or contact me, this is the second time this has happened and I have been kept waiting for the fix to my central heating for almost a month. Please refund all payments that I have made to PlusHeat and cancel my contract.
February 23, 2026
Reply from PlusHeat
Hi Dave,
Thank you for taking my call. I fully understand your frustration, and I apologise for the inconvenience caused.
As discussed, I will be contacting the engineers directly to obtain a clear update on your case. Once I have further information, I will promptly provide an update and confirm the next steps.
If you require any further information in the meantime, please do not hesitate to contact us on 0808 164 2892 or at support@plusheat.co.uk.
Kind regards,
Sean
Plus Heat Team
Brilliant service.highly recommeded
The engineer was communicative about when he would arrive I had requested a morning appointment, which I got.
The engineer was efficient and knew my boiler inside out. He identified and fixed a problem I had had 6 engineers from a different company not belento fix. Definatly recommend this engineer and company.
April 21, 2026
Very polite and timely
April 21, 2026
Unprompted review
Quick to answer
Automated system easy to navigate and got through to a human very quick. Although I was initially unhappy with the service due to an annual boiler service being booked for a date I hadn't requested and was subsequently unavailable for, the agent was apologetic and quickly got the appointment changed to one of my preferred options. Efficient and professional service.
April 21, 2026
Phone response times very good and…
Phone response times very good and never kept waiting for long before calls answered.
I rang because was keen to move away from “automatic” renewal and couldn’t do this on line.
The representative was able to sort this very quickly for me
April 21, 2026
Agent did what he said he would unlike…
Agent did what he said he would unlike a previous call I had made. Thank you for that.
April 21, 2026
I recently had my annual boiler…
I recently had my annual boiler services by PlusHeat . The engineer arrived on time was very professional. He was very thorough with the inspection and Service. Received photo of my boiler the next day of the working of my boiler excellent service from PlusHeat .
April 17, 2026
Great customer service
April 15, 2026
Jennifer answered with a smile in her…
Jennifer answered with a smile in her voice. Was very helpful and explained what I needed to know . Lovely company.
April 21, 2026
Friendly, efficient service …
After I called to say my boiler wasn’t working, you sent a friendly engineer who sorted the problem quickly and efficiently. I was so impressed. He cleaned up all the mess before he left.
April 21, 2026
Good customer service
April 21, 2026
The engineer traced that the power…
The engineer traced that the power supply switch to the BOILER was turned OFF.
April 21, 2026
Great service
Great service. Very attentive, treated my concern with empathy and provided a great solution to my problem. Very satisfied.
April 20, 2026
The engineer who came out was very…
The engineer who came out was very helpful and polite and friendly
April 20, 2026
Very good
Very good. Quick appointment, engineer very polite and clean
April 17, 2026
Unprompted review
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