I contacted Plusheat having received my renewal quote which gave me quite a shock. I reached out to Plusheat and received a very quick and curious response from David with a revised quotation which I... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
He is a good listener. I had called to cancel my Renewal. If I had not already got another deal somewhere, definitely I would have renewed. My premium had gone up from £14 to £19,and I have not made... See more
Callus did a fantastic job servicing our boiler. A very pleasant man,very professional, let us know when he would be arriving. As for plusheat great customer service very easy to arrange a service no... See more
I recently purchased boiler and home emergency cover from Plus Heat, and Kyle was fantastic throughout the process. He helped me choose the right level of cover, patiently answered all my questions, a... See more
Company details
Written by the company
Supplying home emergency cover & call out services throughout the UK. Our technically trained support team are on hand 24/7 to provide unrivalled service when you need us most. Avoid expensive repair costs with affordable tailored cover; our home emergency cover protects your family (and your wallet) when things go wrong. Alternatively, visit our website to report a one-off repair should you not require a subscription plan.
24-Hour Response Time Guarantee
Have an engineer on site within 24-hours of reporting your issue
Report your issue to us online or via our 24/7 emergency helpline and have one of our trusted engineers on site in under 24-hours.
Contact info
27 Old Gloucester Street, WC1N 3AX, London, United Kingdom
- 0808 164 2892
- info@plusheat.co.uk
- www.plusheat.co.uk
4.6
Excellent
16K reviews
Replied to 99% of negative reviews
Typically replies within 24 hours
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He is a good listener
He is a good listener. I had called to cancel my Renewal. If I had not already got another deal somewhere, definitely I would have renewed. My premium had gone up from £14 to £19,and I have not made any claim, hence why I had to look for a better deal. Otherwise I did not have anything bad to say about Plusheat. I am sure I will come back next year this time when my contract expires.
April 22, 2026
Great service and amazing price
Great service and amazing price
Excellent customer service what else I can say.
Recommended to everyone
April 22, 2026
Very friendly helpful and polite.
April 22, 2026
very helpful on the phone
very helpful on the phone. Sorted everything out. clearly explained everything
April 20, 2026
Quick prompt resolution to request.
April 22, 2026
Excellent customer service each time…
Excellent customer service each time with Sean.
In every contact I've had with Sean, I've found him helpful, patient, empathetic, good listening skills and always finds a resolution to every matter.
April 21, 2026
Chloe was helpful and efficient
Chloe was helpful and efficient. l appreciate all that she has done to secure my Landlord Cover suits my needs.
Thank you.
April 21, 2026
Easy to contact
Very prompt service and booked in with plenty information forwarded to me
April 21, 2026
Great service on chats
April 20, 2026
Unprompted review
Excellent superfast service
Helpful customer service
Excellent customer care and work be done faster
April 20, 2026
Absolute rubbish
Absolute rubbish, The engineer did not show up or contact me, this is the second time this has happened and I have been kept waiting for the fix to my central heating for almost a month. Please refund all payments that I have made to PlusHeat and cancel my contract.
February 23, 2026
Reply from PlusHeat
Hi Dave,
Thank you for taking my call. I fully understand your frustration, and I apologise for the inconvenience caused.
As discussed, I will be contacting the engineers directly to obtain a clear update on your case. Once I have further information, I will promptly provide an update and confirm the next steps.
If you require any further information in the meantime, please do not hesitate to contact us on 0808 164 2892 or at support@plusheat.co.uk.
Kind regards,
Sean
Plus Heat Team
Brilliant service.highly recommeded
The engineer was communicative about when he would arrive I had requested a morning appointment, which I got.
The engineer was efficient and knew my boiler inside out. He identified and fixed a problem I had had 6 engineers from a different company not belento fix. Definatly recommend this engineer and company.
April 21, 2026
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