The help desk is very responsive and super helpful. Although could do with some work on letting customers know when things such as expired cards might affect them so they can order new cards etc.
Company replied
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𝐼𝑡'𝑠 𝑎 𝑔𝑜𝑜𝑑 𝑏𝑎𝑛𝑘 𝑏𝑢𝑡... 𝐴𝑓𝑡𝑒𝑟 𝑢𝑠𝑖𝑛𝑔 𝑖𝑡 𝑓𝑜𝑟 𝑎𝑤ℎ𝑖𝑙𝑒 𝑢 𝑔𝑢𝑦𝑠 𝑚𝑎𝑑𝑒 𝑎 𝑟𝑒𝑣𝑖𝑒𝑤 𝑓𝑜𝑟 𝑚𝑜𝑟𝑒 𝑡ℎ𝑎𝑛 𝑡𝑤𝑜 𝑚𝑜𝑛𝑡ℎ𝑠 𝑎𝑛𝑑 𝑠𝑡𝑖𝑙𝑙 𝑐𝑜𝑢𝑛𝑡𝑖𝑛𝑔... See more
Company replied
User Experience, services everything is very good just one think related to payments is not good like everytime if you want to do any transaction or transfer money to another bank account so Pockit wa... See more
Company replied
Easy to join, nothing complicated, terms & conditions are easy to understand, other banks ive used havent been as good to explain which lead to unwanted charges ect. Used the £50 advanced & was credi... See more
Company replied
Company details
Written by the company
Send money to others with one click, get your own tap-and-pay contactless MasterCard, and pay in by cash or bank-transfer. You can also get paid directly from your employer!
Contact info
London, United Kingdom
- 0203 322 9170
- www.pockit.com
4.3
Excellent
23K reviews
Asks customers to review
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Worst thing ever ,they charge you £1.49…
Worst thing ever ,they charge you £1.49 to get money in and out of your account. Rip off merchants
May 30, 2026
Reply from Pockit
Good afternoon,
Thank you for your feedback.
The fees applicable to your account depend on the plan you are on and are clearly listed on both our website and within the app before any transaction is completed.
These fees help support the range of features available with a Pockit account, including credit building reported to UK credit agencies, early access to wages or benefits, cashback rewards, budgeting tools, eligibility for Income Advance (subject to criteria), and the ability to receive and manage money without a traditional credit check when opening an account.
Depending on your plan, you may also have access to free transactions and additional benefits, so it may be worth reviewing the available account options in the app.
Many thanks,
The Pockit Team 💛
Reply from Pockit
We are so happy you had a lovely experience and plan to use us for years! Thank you for your kind words.
Many thanks,
The Pockit Team 💛
Reply from Pockit
Thank you for your positive feedback.
Many thanks,
The Pockit Team 💛
Never had a problem
Never had a problem. However I do think being charged to transfer and withdraw is unnecessary
May 31, 2026
Reply from Pockit
We appreciate your feedback and are glad to hear you haven't had problems. We understand your concerns about transfer and withdrawal fees.
Many thanks,
The Pockit Team 💛
Reply from Pockit
Thank you for your positive feedback.
Many thanks,
The Pockit Team 💛
Customer service is great but taking 8…
Customer service is great but taking 8 days to review is ridiculous only problem.
May 26, 2026
Reply from Pockit
We appreciate your feedback and are glad to hear about your positive customer service experience. We recognise your concern about review times and are working to improve our processes.
Many thanks,
The Pockit Team 💛
Fantastic and easy to apply
Applied for account on a bank holiday Sunday accepted and digital account and digital card on early the bank holiday Monday.
Easy to load and was instantly able to use funds.
Would definitely recommend.
May 26, 2026
Reply from Pockit
We're so happy to hear about your positive experience with us, especially the quick account setup and instant access to funds! Thank you for recommending us.
Many thanks,
The Pockit Team 💛
Reply from Pockit
We are glad to hear everything is fine. We appreciate your kind words and feedback.
Many thanks,
The Pockit Team 💛
Reply from Pockit
Thank you for your positive feedback.
Many thanks,
The Pockit Team 💛
Love it easy to use
May 31, 2026
Reply from Pockit
Happy you love our product!
Many thanks,
The Pockit Team 💛
Reply from Pockit
We're glad you enjoyed your experience. We appreciate your positive feedback!
Many thanks,
The Pockit Team 💛
I am extremely disappointed with…
I am extremely disappointed with Pockit.
My account has been showing “Review in Progress” and “Account Restricted” for over two months. During this time, I have received very little information about what is happening or how long the review will take.
I understand that financial institutions need to carry out security and compliance checks, but leaving customers waiting for months without clear updates is unacceptable. Communication has been poor, and the uncertainty has been frustrating.
I would not recommend this service to anyone who needs reliable access to their account and timely customer support. Customers deserve transparency, regular updates, and a reasonable timeframe for resolving account reviews.
Very disappointing experience.
May 25, 2026
Reply from Pockit
Good afternoon,
Thank you for your feedback.
We have reached out to you via email to provide an update regarding your account. Please check your messages and respond there if you require any further assistance.
Many thanks,
The Pockit Team 💛
Works well to grow credit and perks of…
Works well to grow credit and perks of using in stores which I will
May 31, 2026
Reply from Pockit
We're happy to hear you find our services helpful for building credit and enjoying in-store perks. We appreciate your feedback!
Many thanks,
The Pockit Team 💛
Reply from Pockit
We appreciate your positive feedback. We are glad it's easy to use.
Many thanks,
The Pockit Team 💛
Reply from Pockit
We appreciate your positive feedback.
Many thanks,
The Pockit Team 💛
Quick payment processing
On time payments and also quick processing of payments.although some of the charges can be troublesome
May 28, 2026
Reply from Pockit
We're glad to hear you appreciate our timely and quick payment processing. We understand your concerns about some charges.
Many thanks,
The Pockit Team 💛
Smooth and very easy to use
Smooth and very easy to use, plans fit perfect depending on how you would like to use it
May 30, 2026
Reply from Pockit
We're so glad you find our service smooth and easy to use, and that our plans fit your needs perfectly! We appreciate your feedback.
Many thanks,
The Pockit Team 💛
It's a great all round card that dose…
It's a great all round card that dose what it needs to do
May 30, 2026
Reply from Pockit
We're happy to hear you found our card so effective. Thank you for your positive feedback!
Many thanks,
The Pockit Team 💛
Auxiliary
Auxiliary
My Lots off friends use Pocket Account
Just say me Pocket Account
All over Really Excellent
Very very good
Service
That’s why I’m Really very interested
Pocket Account Just say
Thanks
May 25, 2026
Reply from Pockit
We appreciate you sharing your positive experience with us. It's wonderful to hear that you and your friends find our service to be excellent. Thank you for your interest!
Many thanks,
The Pockit Team 💛
Reply from Pockit
Thank you for your positive feedback.
Many thanks,
The Pockit Team 💛
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