I'd like to give a special shout-out to Jerry and his colleague Shane from the Estate Office at GWQ. Whenever I have a question or issue, they're always approachable, professional, and genui... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We deal with many managing agents and I must say POD are outstanding. We have just had a recent experience with Shane Van Sanden and he is just FIRST CLASS! Thank you for all your assistance. I also w... See more
Company replied
Great concierge team in KRP who are always friendly, professional, and helpful. They do a fantastic job keeping everything running smoothly and are always willing to assist residents whenever ne... See more
Company replied
Company details
- Property Management Company
- Building Consultant
- Property Administrator
- Property Maintenance
- Real Estate Consultant
About POD Management
Written by the company
Exceptional property management - award-winning care for blocks, estates, and communities
At POD, we set a new standard for property management. We believe that exceptional service is about more than just maintaining buildings, it’s about building trust, supporting communities, and making life easier for everyone who calls your property home. Our award-winning team combines years of expertise with a genuine, people-first approach. We use smart technology and proactive management to prevent issues before they arise, respond quickly when needed, and keep every detail running smoothly.
Who we work with
We proudly partner with some of the UK’s leading developers, freeholders, resident management companies and right to manage companies. From landmark residential developments to vibrant mixed-use communities, our portfolio includes some of London’s and the UK’s most respected addresses. Clients such as Bellway and Berkeley trust us to deliver operational excellence, transparency, and real results.
What we do
Our services cover every aspect of residential property and estate management, including:
- Block & Estate Management: End-to-end management for residential blocks and estates, tailored to each client’s needs.
- New Build Consultancy: Supporting developers and owners from pre-completion planning through to handover and ongoing management.
- Fire Door Inspections: Ensuring compliance and safety with thorough, accredited inspections and reporting.
- Resident and Client Support: Dedicated help for residents, leaseholders, and clients, with clear communication and fast response times.
We make residents’ lives easier by managing every detail, so they can feel safe, supported, and truly at home. Our collaborative ethos means there’s always someone ready to help, and our systems ensure no query falls through the cracks. Whether you reach out by phone, email, or social media, you’ll speak to a knowledgeable team member who’s empowered to resolve your issue efficiently. Our response times are measured in hours, not days, and our positive customer reviews speak for themselves.
Visit our website Contact Us
Our Services
Written by the company
- We are specialists in residential-led block, estate, and community management, delivering well-run, safe, multi-tenure developments with exceptional service and transparency.
- Residential Support
- Covers all resident-facing services, from communication to experience, ensuring people feel heard, supported, and at home.
- Property Operations
- We bring together the systems, processes, and logistical expertise to keep every building running efficiently and professionally.
- Finance & Compliance
- We bring together finance, legal, compliance, and health & safety to ensure governance, accuracy, and protection across all operations.
Safety is our number 1 priority
We put safety first
At POD, the safety and well-being of our residents, clients, and team always come first. We’re proud to hold a 5-star rating from the British Safety Council’s Five Star Occupational Health and Safety Audit, recognising our high standards and commitment to continuous improvement.
Our approach is backed by enthusiastic support from senior management and staff, ensuring excellent standards in Occupational Health, Safety, and Wellbeing across everything we do.
Contact info
Unit 1 Elstree Gate , WD6 1JD, Borehamwood, United Kingdom
- 0333 577 6656
- support@podmanagement.co.uk
- www.podmanagement.co.uk
4.6
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 92% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
They are absolutely useless
They are absolutely useless. They messed up the name on invoices and it’s been three years and they haven’t corrected the details.
They never respond to issues on the developments
May 6, 2026
Unprompted review
Reply from POD Management
We’re really sorry to read your feedback and appreciate you taking the time to share your concerns.
We understand how frustrating it must be to experience ongoing issues such as incorrect invoice details and delays in communication. When a managing agent takes over a development, we are legally required to rely on the information provided at the point of handover. In this case, we acted in accordance with the records received from the previous agent, which can sometimes unfortunately result in discrepancies that need to be reviewed and corrected over time.
In addition, any changes to leaseholder details must be supported by formal legal documentation. Without this, we are unable to amend records, as we must ensure all information held is accurate and legally compliant.
We have previously reached out to request the relevant documentation needed to facilitate the name change; however, we have not yet received this information. As soon as the required documents are provided, we will of course arrange for the records to be updated without delay.
Again, we apologise for any frustration caused in this situation and are focused on resolving this for yourself.
Kind Regards
Rebecca
Customer Support Manager
Wiley and Abdulrahman absolutely…
Wiley and Abdulrahman absolutely legends! Always helpful, very polite and professional at all times. These are your go to people who never fail to deliver
May 5, 2026
Unprompted review
Reply from POD Management
Thank you for your fantastic feedback! We’re so pleased to hear that Wiley and Abdulrahman have made such a positive impression. Their professionalism, politeness, and consistent willingness to help are exactly what we strive for, and it’s wonderful to see that reflected in your experience.
We’ll be sure to pass your kind words on to them both — I know they’ll really appreciate the recognition.
Thank you again for taking the time to share your experience.
Ron isss amazing!
Ron was amazing! He always greets with a smile and is always willing to help at any time ! He helped me and I am very grateful for all his kindness! Thankssss Ron!! 🙏🙏🙏🙏
May 5, 2026
Unprompted review
Reply from POD Management
Thank you so much for your lovely feedback! We’re thrilled to hear that Ron made such a positive impact—his warm approach and willingness to help at any time truly embody the level of service we aim to provide.
It’s fantastic to know he was able to support you and that his kindness has been appreciated. I’ll be sure to share your kind words with Ron, I know it will mean a great deal to him.
Thank you again for taking the time to share your experience.
Ron Riley
Ron Riley, one of the staff members is the best staff member I have come across, always has a smile on his face, treats residents well and all in all goes above and beyond!
May 5, 2026
Unprompted review
Reply from POD Management
Thank you for your kind words about Ron!
We’re delighted to hear that he has made such a positive impression—his friendly approach and commitment to going above and beyond for residents truly reflect the standards we strive for.
I’ll be sure to pass your lovely feedback on to Ron and the team, as recognition like this means a great deal.
Really nice team
Really nice team. Always here and ready to help. Concierge Ron helped me a few times and I really appreciate it
May 5, 2026
Unprompted review
Reply from POD Management
Thank you for your lovely feedback!
We’re really pleased to hear that you’ve had such a positive experience with the team. It’s great to know that Ron was able to support you and make a difference — we’ll be sure to pass on your kind words to him.
If there’s ever anything more we can help with, please don’t hesitate to get in touch.
Parcels pick up
Hey! Russel, Thanks for help me out on guide me things on how to pick up parcels at pod.
May 4, 2026
Unprompted review
Reply from POD Management
Thank you for taking the time to share your feedback. We’re really pleased to hear that Russell was able to help guide you through the parcel collection process and make things clear and straightforward for you.
Russell is always happy to support residents and make everyday queries as easy as possible, so your kind comments will be greatly appreciated and shared with him.
Thank you again for your review, and please don’t hesitate to reach out if we can assist with anything else.
We moved to Poplar Riverside at the…
We moved to Poplar Riverside at the beginning of April and we have been pleasantly surprised by how welcoming, friendly and proactive the concierge team have been.
May 3, 2026
Unprompted review
Reply from POD Management
Thank you so much for your lovely feedback and welcome to Poplar Riverside. We’re delighted to hear that your experience with the concierge team since moving in at the beginning of April has been such a positive one.
Providing a friendly, proactive and welcoming service is something the team take great pride in, so it’s wonderful to know this has made a strong impression from the outset. Your kind comments will be shared with the concierge team and will mean a great deal to them.
We hope you continue to enjoy living at Poplar Riverside, and please don’t hesitate to reach out if the team can assist with anything at all.
I would like to leave a review for Judson
I would like to leave a review for Judson, the concierge at Huntley Wharf who looks after the apartments for 3 Palmer Street. Judson is always helpful, always friendly, and always makes me feel so welcomed whenever I need to speak to him. He is an asset to the development and provides a fantastic service for us. Thank you for always being someone who brightens our day, Judson!
May 2, 2026
Unprompted review
Reply from POD Management
Thank you so much for taking the time to share such a wonderful review about Judson. We’re delighted to hear how consistently helpful, friendly and welcoming he is when looking after the apartments at Huntley Wharf.
Judson takes great pride in providing a positive experience for our residents, and it’s lovely to know that his approach genuinely brightens your day and makes you feel so well supported. He truly is a valued asset to the development, and your kind words will mean a great deal to him.
Thank you again for your feedback — it’s greatly appreciated!
Heron wharf
The concierge was absolutely lovely and made me feel so welcome. I received an email straight away when my package arrived downstairs. It really makes a difference and makes the whole place worth the money. The service is fantastic.
May 2, 2026
Unprompted review
Reply from POD Management
Thank you so much for your kind feedback.
We’re delighted to hear that our concierge team made you feel so welcome and that the prompt notification about your parcel made a positive impression. It’s great to know that these small touches genuinely make a difference to your experience, and we’re really pleased you feel the service represents great value.
We’ll be sure to share your lovely comments with the team at Heron Wharf – they’ll be thrilled to hear this.
Reply from POD Management
Thank you for your kind feedback! We’re really pleased to hear that you found the service responsive and helpful. Our team always aims to provide timely and reliable support, so this means a lot to us.
Thanks again for taking the time to share your experience!
I had a very positive experience with…
I had a very positive experience with POD Management. The concierge team in particular has been excellent – always friendly, professional, and very helpful. They are responsive and efficient, whether it’s handling keys, assisting with access, or coordinating visits.
Their support made everything much easier and smoother. Highly recommended.
May 1, 2026
Unprompted review
Reply from POD Management
Thank you so much for taking the time to share this lovely feedback!
We’re really pleased to hear that you had such a positive experience with us at POD Management, and it’s especially great to know how much support our concierge team provided. They truly enjoy helping residents, so hearing that their friendly, professional, and efficient approach made things easier for you will mean a lot to them.
Thank you again for your kind recommendation — it really is appreciated!
Excellent service zeeshan at Green…
Excellent service zeeshan at Green Quarter
April 30, 2026
Unprompted review
Reply from POD Management
Thank you for your excellent feedback!
We’re really pleased to hear that Zeeshan provided you with such great service at Green Quarter. He’ll be delighted to know his efforts have made such a positive impression. We’ll be sure to pass on your kind comments, and thank you again for taking the time to leave a review.
Amazing services from Jaqueline and her…
Amazing services from Jaqueline and her colleague at the green quarter ! They kept my parcel safe whilst I was abroad. Thank you again x
April 30, 2026
Unprompted review
Reply from POD Management
Thank you so much for your lovely feedback! We’re really pleased to hear that Jaqueline and her colleague at The Green Quarter were able to keep your parcel safe while you were away. I’ll be sure to pass your kind words on to them – they’ll really appreciate it.
Thanks again for taking the time to share your experience!
Good service by concierge thay very…
Good service by concierge thay very helpful and harif is very kind person helpful good staff
April 30, 2026
Unprompted review
Reply from POD Management
Thank you for taking the time to leave a review. We’re pleased to hear that you received good service and found our concierge team helpful and kind. We really appreciate your feedback and will be sure to share it with the team.
Thank you Zak
Thank you Zak! Zak helped us when we left our keys inside the flat, he sorted the whole situation whilst we were out. The most friendly and helpful!!
April 25, 2026
Unprompted review
Reply from POD Management
Thank you so much for your lovely feedback!
We’re really pleased to hear that Zak was able to help you so quickly and smoothly when you found yourselves locked out. He’s a real credit to the team, and we’ll be sure to pass on your kind words.
Thanks again for taking the time to share your experience and for a 5 star review!
Carlo at 1 Ashley Road
A huge shoutout and sincere appreciation to Carlo at 1 Ashley Road. Since the day I moved in, he has made living here an absolute pleasure through his friendliness, enthusiasm, and unwavering dedication to helping residents quickly and efficiently whenever needed. He creates a genuinely welcoming atmosphere, and you can clearly see and feel the positive impact he has on everyone passing through the lobby, always making the effort and consistently going the extra mile.
Carlo’s professionalism and reliability are truly exceptional. You couldn’t ask for a better concierge and I’d give more stars if I could.
Thank you for everything!
April 28, 2026
Unprompted review
Reply from POD Management
Thank you so much for this wonderful feedback and for taking the time to share such kind words. We’re absolutely delighted to hear about your experience at 1 Ashley Road and the positive impact Carlo has had since you moved in.
Carlo’s friendliness, enthusiasm and genuine dedication to residents really do make a difference, and it’s fantastic to see his professionalism, reliability and “extra mile” approach recognised so thoughtfully. We’ll be sure to pass on your appreciation to him.
Thank you again for your support – feedback like this means a great deal to both Carlo and the wider team!
Great service
Great service , quick response and always professional . Jerry was very helpful today. Thanks for help again
April 28, 2026
Unprompted review
Reply from POD Management
Thank you so much for your lovely feedback. We’re really glad to hear you’ve received great service and a quick, professional response. Gerry will be delighted to know he was able to help and make a positive difference for you.
Thanks again for getting in touch and for taking the time to share your experience — it’s truly appreciated!
Wonderful staffs and received all useful information
Got all useful information received. Huge thanks to concierge staff, Russell and Zeeshan for helping me :)
April 28, 2026
Unprompted review
Reply from POD Management
Thank you for your lovely feedback. We’re so pleased to hear that you received all the information you needed and had such a positive experience. A huge thanks for recognising Russell and Zeeshan—your kind words will be shared with them.
We really appreciate you taking the time to leave a review!
Mr Zak - great manager
Mr. Zak, the duty manager is very helpful, always was nice to communicate with him and he helped to solve questions very fast.
April 28, 2026
Unprompted review
Reply from POD Management
Thank you for your lovely feedback. We’re really pleased to hear that Zak has been so helpful and approachable, and that he was able to resolve your queries quickly. We’ll be sure to pass on your kind words to him.
Thanks again for taking the time to share your experience!
great team and support
great team and support! thank to all staff, in particular thanks to Omario for his kindness and professional it! good job
April 27, 2026
Unprompted review
Reply from POD Management
Thank you so much for your kind feedback!
We’re really pleased to hear you had such a positive experience and found the team attentive and knowledgeable. It’s great to know you enjoyed the overall atmosphere as well. We truly appreciate your support and look forward to welcoming you back again soon!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.