I'd like to give a special shout-out to Jerry and his colleague Shane from the Estate Office at GWQ. Whenever I have a question or issue, they're always approachable, professional, and genui... See more
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What people talk about most
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We deal with many managing agents and I must say POD are outstanding. We have just had a recent experience with Shane Van Sanden and he is just FIRST CLASS! Thank you for all your assistance. I also w... See more
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Great concierge team in KRP who are always friendly, professional, and helpful. They do a fantastic job keeping everything running smoothly and are always willing to assist residents whenever ne... See more
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Company details
- Property Management Company
- Building Consultant
- Property Administrator
- Property Maintenance
- Real Estate Consultant
About POD Management
Written by the company
Exceptional property management - award-winning care for blocks, estates, and communities
At POD, we set a new standard for property management. We believe that exceptional service is about more than just maintaining buildings, it’s about building trust, supporting communities, and making life easier for everyone who calls your property home. Our award-winning team combines years of expertise with a genuine, people-first approach. We use smart technology and proactive management to prevent issues before they arise, respond quickly when needed, and keep every detail running smoothly.
Who we work with
We proudly partner with some of the UK’s leading developers, freeholders, resident management companies and right to manage companies. From landmark residential developments to vibrant mixed-use communities, our portfolio includes some of London’s and the UK’s most respected addresses. Clients such as Bellway and Berkeley trust us to deliver operational excellence, transparency, and real results.
What we do
Our services cover every aspect of residential property and estate management, including:
- Block & Estate Management: End-to-end management for residential blocks and estates, tailored to each client’s needs.
- New Build Consultancy: Supporting developers and owners from pre-completion planning through to handover and ongoing management.
- Fire Door Inspections: Ensuring compliance and safety with thorough, accredited inspections and reporting.
- Resident and Client Support: Dedicated help for residents, leaseholders, and clients, with clear communication and fast response times.
We make residents’ lives easier by managing every detail, so they can feel safe, supported, and truly at home. Our collaborative ethos means there’s always someone ready to help, and our systems ensure no query falls through the cracks. Whether you reach out by phone, email, or social media, you’ll speak to a knowledgeable team member who’s empowered to resolve your issue efficiently. Our response times are measured in hours, not days, and our positive customer reviews speak for themselves.
Visit our website Contact Us
Our Services
Written by the company
- We are specialists in residential-led block, estate, and community management, delivering well-run, safe, multi-tenure developments with exceptional service and transparency.
- Residential Support
- Covers all resident-facing services, from communication to experience, ensuring people feel heard, supported, and at home.
- Property Operations
- We bring together the systems, processes, and logistical expertise to keep every building running efficiently and professionally.
- Finance & Compliance
- We bring together finance, legal, compliance, and health & safety to ensure governance, accuracy, and protection across all operations.
Safety is our number 1 priority
We put safety first
At POD, the safety and well-being of our residents, clients, and team always come first. We’re proud to hold a 5-star rating from the British Safety Council’s Five Star Occupational Health and Safety Audit, recognising our high standards and commitment to continuous improvement.
Our approach is backed by enthusiastic support from senior management and staff, ensuring excellent standards in Occupational Health, Safety, and Wellbeing across everything we do.
Contact info
Unit 1 Elstree Gate , WD6 1JD, Borehamwood, United Kingdom
- 0333 577 6656
- support@podmanagement.co.uk
- www.podmanagement.co.uk
4.6
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 92% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Your emails and demands come across like a jackhammer
Your emails and demands come across like a jackhammer, aggressive and relentless. The threatening tone in your approach is honestly unbelievable.
May 17, 2026
Unprompted review
Reply from POD Management
Thank you for your feedback.
We’re sorry to hear about your experience and would welcome the opportunity to look into this further for you. As we’re unable to access or discuss account-specific information via website feedback, please contact our Support Team directly at support@podmanagement.co.uk, including your full address and any relevant details.
Once received, we will review your query thoroughly and ensure we provide the appropriate support.
Ron and his colleagues are super…
Ron and his colleagues are super helpful & friendly since I moved.
May 18, 2026
Unprompted review
Reply from POD Management
Thank you for your lovely feedback!
We’re so pleased to hear that Ron and the team have made such a positive impression since your move. Providing a helpful, friendly and supportive experience is exactly what we strive for, so it’s great to know this has been reflected in your experience.
We’ll be sure to share your kind words with Ron and his colleagues—it will mean a lot to them.
Welcome to your new home, and please don’t hesitate to reach out if there’s anything further we can assist you with.
Hampton Tower concierge team are excellent!
The concierge team at Hampton Tower are a huge factor in what makes living here so great! With special mention to Gio, who remembers literally everyone's names! You can tell he and the team care deeply about the building and the people who live here. Pretty much sets the standard for concierge services! 10/10
May 17, 2026
Unprompted review
Reply from POD Management
Thank you so much for your wonderful feedback!
We’re delighted to hear how much you’re enjoying life at Hampton Tower, and it’s fantastic to know that the concierge team plays such a big part in that experience. Gio will be especially pleased with your kind mention—he and the team take great pride in creating a welcoming and personable environment for all residents.
Your comments about their attentiveness and dedication really mean a lot, and it’s great to see their efforts recognised. We’ll be sure to share your feedback with the team.
Thanks again for taking the time to leave such a glowing review—we truly appreciate it!
Amazing concierge team
Amazing concierge team, they’re always happy to help and go above and beyond whenever needed. Gio, in particular, truly stands out. His kindness, professionalism, and proactive approach make such a difference. It’s rare to come across someone so genuine and dedicated!
May 16, 2026
Unprompted review
Reply from POD Management
Thank you so much for your fantastic review!
We’re delighted to hear such positive feedback about the concierge team at Hampton Tower. It’s great to know they consistently go above and beyond to support residents, and your kind words truly reflect the level of care they strive to deliver every day.
A special thank you for recognising Gio—his kindness, professionalism, and proactive approach are exactly what we aim to provide across the team, and we know he’ll be thrilled to hear your feedback.
We really appreciate you taking the time to share your experience—it means a lot to the whole team!
Excellent service and co ordination by…
Excellent service and co ordination by Gio
May 15, 2026
Unprompted review
Reply from POD Management
Thank you for your kind feedback.
We’re delighted to hear that you’ve had such a positive experience and that Gio’s service and coordination stood out. It’s great to know he’s made such a strong impression, and we’ll be sure to pass on your lovely comments to him.
We really appreciate you taking the time to share your experience.
Giovanie Andia has been an exceptional…
Giovanie Andia has been an exceptional member of POD My House Concierge and Management. His professionalism, dedication, reliability, and attention to detail are truly outstanding. He consistently goes above and beyond to ensure every task is handled with excellence and care.
One of Giovanie’s greatest qualities is the respect and kindness he shows to everyone around him. He is always polite, approachable, and carries a warm, positive attitude. His constant smile and cheerful personality create a welcoming atmosphere and make working with him an absolute pleasure.
Giovanie demonstrates remarkable communication skills, a strong work ethic, and a genuine commitment to providing top-quality service. His ability to manage responsibilities efficiently while maintaining such positivity and professionalism makes him an invaluable asset to the team.
It has been a pleasure working with Giovanie, and I highly recommend him to anyone seeking a trustworthy, hardworking, respectful, and highly competent professional. He truly represents excellence in concierge and property management services.
May 14, 2026
Unprompted review
Reply from POD Management
Thank you so much for taking the time to share such a wonderful review.
We are absolutely delighted to hear about your experience with our concierge and management service, and especially your kind recognition of Giovanie. It’s fantastic to know that his professionalism, dedication, and attention to detail have made such a positive impression.
We’re particularly pleased that his warm, approachable manner and positive attitude have helped create a welcoming environment—these are qualities we truly value across all of our developments. Your comments about his strong work ethic and commitment to delivering excellent service perfectly reflect the standards we strive to uphold at POD.
Your recommendation means a great deal to us, and we will be sure to share your feedback with Giovanie and the wider team.
Thank you again for your support.
Appreciation of the Concierge Team at TGQ
I am deeply impressed by the professional service and the friendly attitude from the Concierge Team of The Green Quarter (TGQ). Every time when I need the information, assistance or advice on matters relating to the property or daily living issues from Concierge, staff of it’s team, in particular, Ferdous had always extended their best attention and professional service to me. I feel very much relaxed and comfortable with my living at TGQ.
May 11, 2026
Unprompted review
Reply from POD Management
Thank you so much for your kind words and for taking the time to share your experience at The Green Quarter.
We’re delighted to hear how positively you feel about the Concierge Team and the service they provide. It’s especially wonderful to see Ferdous recognised for his professionalism, attentiveness and consistent support — we’ll be sure to pass on your feedback to him and the wider team.
It’s great to know that their approach has helped you feel comfortable and at ease in your home, as this is exactly the experience we aim to deliver for all residents.
Thank you again for your feedback — it truly means a lot to us.
Great induction by Mate
May 10, 2026
Unprompted review
Reply from POD Management
Thank you for your feedback.
We’re delighted to hear you had a great induction with Mate. Creating a clear, welcoming and supportive introduction is so important, and it’s fantastic to know Mate made such a positive impression.
We’ll be sure to pass on your kind words—feedback like this is always greatly appreciated.
Thank you again for taking the time to share your experience.
I been having the best experiences with…
I been having the best experiences with all the team, specially the concierge team who are always ready to assist us in any way possible, they are always at the reception desk and specially Ron, he always has the biggest smile on his face.
May 10, 2026
Unprompted review
Reply from POD Management
Thank you for your kind feedback.
We’re so pleased to hear that you’ve had such a positive experience with the team, and especially with the concierge team. It’s wonderful to know they are consistently on hand to support you and make a difference to your day-to-day living experience.
A special thank you for recognising Ron—his positivity and warm approach are exactly what we strive to deliver, and we’re delighted to hear his smile has such a positive impact. We’ll be sure to pass on your lovely comments to him.
Thank you again for taking the time to share your experience—it truly means a lot.
Adi Concierge is very Good at Heron…
Adi Concierge is very Good at Heron wharf
Very helpful. Outstanding customer service. Above and beyond his duties.
May 9, 2026
Unprompted review
Reply from POD Management
Thank you for your kind feedback and a 5 star review!
We’re delighted to hear about your positive experience at Heron Wharf and the excellent service provided by Adi. It’s fantastic to know that his helpfulness and dedication to going above and beyond have made such an impact on your experience.
Delivering outstanding customer service is at the heart of what we do, and recognition like this means a great deal. We’ll be sure to pass on your kind words to Adi.
Thank you again for taking the time to share your experience.
We’ve had an exceptional experience…
We’ve had an exceptional experience with Gio at the concierge. He consistently goes above and beyond with a level of professionalism, warmth, and personal care that genuinely makes living in the building a pleasure for me and my family. Nothing is ever too much trouble, and his attention to detail is impeccable. Quite simply, we need more Gios in this world.
May 9, 2026
Unprompted review
Reply from POD Management
Thank you for taking the time to share such wonderful feedback.
We’re absolutely delighted to hear about your exceptional experience with Gio. His professionalism, warmth, and genuine care for residents truly reflect the high standards we strive to deliver, and it’s fantastic to know the positive impact he has had on you and your family.
Your comments about his attention to detail and willingness to go above and beyond are especially appreciated, and we couldn’t agree more—team members like Gio make a real difference to everyday living. We’ll be sure to pass on your kind words to him, as we know this recognition will mean a great deal.
Thank you again for your thoughtful review and continued support.
Very great service
Very great service. I do live in Ashley Road 1 and the concierge offered by POD management is amazing. Carlo brings so much joy and well feeling to the whole building!
Kindness and constant gentle support makes really a difference!
May 8, 2026
Unprompted review
Reply from POD Management
Thank you for your kind review.
We’re delighted to hear how much you value the service at Ashley Road 1 and, in particular, the fantastic contribution Carlo makes to the building. Your comments perfectly capture the impact that a warm, friendly presence and consistent support can have on the overall living experience.
It’s wonderful to know that Carlo’s kindness and dedication help create such a positive environment for residents, and we will be sure to pass on your lovely feedback to him.
Thank you again for taking the time to share your experience—it really does mean a lot.
Ruta is always available for all my…
Ruta is always available for all my queries and requests throughout the day. She makes the complex a much more personable experience while also being able to go above and beyond for the entire QMG.
She is a joy to have around and I would love if you could personally pass on my message.
Thanks
May 8, 2026
Unprompted review
Reply from POD Management
Thank you for taking the time to share your feedback.
We’re delighted to hear how positively you feel about Ruta and the support she provides. It’s wonderful to know that she is consistently available, attentive to your queries, and helps create a more personable experience within the development. Going above and beyond for residents is exactly what we strive for, and your kind words truly reflect that.
It’s especially lovely to hear how much of a positive presence she is day-to-day—feedback like this means a great deal, and we will be sure to pass on your message to her personally.
Thank you again for your thoughtful review and support.
Hampton tower
I have been living in Hampton Tower for several years, and Gio, my concierge, has always been incredibly helpful and professional. Whenever I have any issues, he is always happy to help and quick to solve any problems efficiently. His friendly attitude and dedication really make a difference and make living here a great experience. Gio is truly the best concierge, and I really appreciate all the help he has given over the years!
May 8, 2026
Unprompted review
Reply from POD Management
Thank you for taking the time to share your experience at Hampton Tower.
We’re delighted to hear such wonderful feedback about Gio. His professionalism, efficiency, and friendly approach are exactly what we strive for, and it’s fantastic to know he has made such a positive and lasting impact on your time at the development. We’ll be sure to pass on your kind words—recognition like this means a great deal.
It’s especially rewarding to hear that his dedication and support have helped make your experience of living at Hampton Tower so enjoyable over the years.
Thank you again for your lovely feedback and continued support.
I am from Carrick Yard
I am from Carrick Yard, and I have been a living there since the place is completed in late 2022. Vlad and Peter have been extremely professional and efficient when resolving problem whenever anything goes wrong. It makes me feel safe and comfortable to live here knowing that they are really care this place and for the people that live here.
May 8, 2026
Unprompted review
Reply from POD Management
Thank you for sharing your experience at Carrick Yard and for being a resident since the very beginning.
We’re delighted to hear how positively you feel about the support provided by Vlad and Peter. Your kind words about their professionalism, efficiency, and dedication to resolving issues are truly appreciated, and we’ll be sure to pass this on to them. It’s especially rewarding to know that their efforts help you feel safe, comfortable, and well cared for in your home.
Creating a supportive and responsive environment for our residents is always our priority, and feedback like yours reassures us that we’re on the right track.
Thank you again for your lovely feedback—it means a great deal.
Thanks SQP team
I have been a proud resident of Hampton Tower, one of the buildings managed by POD in Canary Wharf, for the last 5 years, and the service of the staff continues to be first class. It is the subtle things like remembering my name that make the daily experience of walking through the lobby doors one level above a premium hotel. Staff members like Sarunas, Gio and Sebastian (to name a few) have always gone above and beyond to solve whatever problem I may have had.
Recently there have been issues with the building, completely out of their control like unique pieces (a busbar?) breaking down, power cuts, etc, and I can only imagine how much anger from residents they may have had to deal with. And yet they have remained calm and helpful.
There are rules that POD has implemented that I find very annoying though, I want to be completely honest in this review. Things like not allowing food deliveries inside the building (can you imagine? I literally have to come out to the street to collect my pizza in my pijamas!), regular fob purges (meaning that every now and then my key just doesn't work and I have to queue to get it reactivated), no laptops by the windows in the lounge (I guess maybe people take a nice take by the window and stay there all day working?) and things like that, but I do understand they do it for the safety and wellbeing of the residents (I guess if 560 flats ordered food at the same time the lobby would be chaos, and I imagine that is exactly what happened).
In any case the fact that these policies keep being revised and updated tells me that they really are trying to find the best solution.
But crucially, whenever I have had an issue, even with these policies, whomever I have spoken to has always gone out of their way to help me, and that quality of service is what matters. Thank you.
May 8, 2026
Unprompted review
Reply from POD Management
Thank you for taking the time to share such a thoughtful and balanced review following your five years at Hampton Tower.
We’re absolutely delighted to hear how much you value the service provided by the team. It’s fantastic to know that the smaller, more personal touches—like being greeted by name—help elevate your day-to-day experience, and that colleagues such as Sarunas, Gio and Sebastian have consistently gone above and beyond to support you. Your recognition of their calm and professional approach during recent building challenges is especially appreciated and will mean a great deal to them.
We also really appreciate your honesty around some of the policies in place. We understand that certain measures can feel frustrating at times, and your feedback helps to highlight how these are experienced day-to-day. These policies are introduced with the safety, security and comfort of all residents in mind, and as you’ve noted, they are regularly reviewed to ensure they remain practical and effective for the community as a whole.
Most importantly, we’re so pleased to hear that, regardless of the situation, our team has remained responsive, supportive and focused on helping resolve any issues you’ve encountered. That level of service is exactly what we strive to deliver.
Thank you again for your continued support—it truly means a lot.
Judson has provided incredibile support…
Judson has provided incredibile support during my entire stay, an Excellent concierge service over all.
April 10, 2026
Unprompted review
Reply from POD Management
Thank you so much for your kind feedback!
We’re delighted to hear that Judson provided such incredible support throughout your stay and delivered an excellent concierge service. Your comments will certainly be shared with him – I know he’ll really appreciate it.
Thanks again for taking the time to share your experience.
Jio is the best!
Jio is the best!! Always so helpful and friendly, love the whole reception team only for him!
May 7, 2026
Unprompted review
Reply from POD Management
Thank you so much for your kind words! We’re delighted to hear how positive your experience has been!
It’s also wonderful to know that the whole reception team has made such a great impression. Providing a friendly and helpful service is something we’re very proud of, and your feedback really means a lot to us.
Thanks again for taking the time to share this!
Friendly, reliable, and always helpful
I’d like to give huge credit to Carlo and Madina, the concierge team at East Apartments. They are always incredibly friendly, welcoming, and genuinely helpful - it’s rare to come across people who are both so organised and so kind to every resident.
Nothing ever seems like too much trouble for them, and they consistently go out of their way to make things easier for everyone in the building.
Having people like them truly makes a difference - I really appreciate everything they do.
May 6, 2026
Unprompted review
Reply from POD Management
Thank you for taking the time to share such wonderful feedback.
We’re absolutely delighted to hear your kind words about Carlo and Madina at East Apartments. It’s fantastic to know that their friendliness, organisation, and genuine care for residents have made such a positive impression. They consistently go above and beyond to support the community, so it’s incredibly rewarding to see their efforts recognised in this way.
Your comments will be shared with both Carlo and Madina, as well as the wider team—they’ll be truly pleased to know the difference they’re making.
Thank you again for your feedback and continued support.
They are absolutely useless
They are absolutely useless. They messed up the name on invoices and it’s been three years and they haven’t corrected the details.
They never respond to issues on the developments
May 6, 2026
Unprompted review
Reply from POD Management
We’re really sorry to read your feedback and appreciate you taking the time to share your concerns.
We understand how frustrating it must be to experience ongoing issues such as incorrect invoice details and delays in communication. When a managing agent takes over a development, we are legally required to rely on the information provided at the point of handover. In this case, we acted in accordance with the records received from the previous agent, which can sometimes unfortunately result in discrepancies that need to be reviewed and corrected over time.
In addition, any changes to leaseholder details must be supported by formal legal documentation. Without this, we are unable to amend records, as we must ensure all information held is accurate and legally compliant.
We have previously reached out to request the relevant documentation needed to facilitate the name change; however, we have not yet received this information. As soon as the required documents are provided, we will of course arrange for the records to be updated without delay.
Again, we apologise for any frustration caused in this situation and are focused on resolving this for yourself.
Kind Regards
Rebecca
Customer Support Manager
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