The reason I’m 3 starts it’s because the package wasn’t very appealing, it would have been nice if it come in a nice pouch and not a plastic bag . But I have to say the dresses I order was really nice... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Delivery was really quick, however the colour of the outfit was not as depicted in the photos. More butter yellow than ivory. Sorry.
I have ordered 3 Abaya's from here: 1) Cinnamon blooms ordered about 2 years ago was absolutely beautiful! No issues 2) Stone-Beige Embellished Floral Cinch Abaya bought around Sept/Oct 25.... See more
I shop at Podur when I need a modest outfit for special occasions. I have ordered several times and never been disappointed. The customer service is great and sizing options means everyone is catered... See more
Company details
Written by the company
Our designs are inspired by the essence of timeless sophistication and refinement - A collection of modest tailoring that celebrates femininity and self-expression, our signature morale - Worldwide delivery - Abaya, Kimono, Dress, Hijab - Kids and Woman
Contact info
United Kingdom
- support@podur.co.uk
- www.podur.co.uk
3.8
Great
200 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 33% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Amazing
The greatest customer service you could ask for, extremely fast delivery. All items of clothing matched the pictures and are such amazing quality. Such beautiful items. Will be ordering again. Highly recommend!!!!
December 5, 2020
Unprompted review
The description on the website matched…
The description on the website matched the actual clothing perfectly. I was not catfished :))
December 5, 2020
Unprompted review
I recommend
I am very happy with the item I received, excellent quality, the sizing was a bit small for me so I exchanged, the process was pretty easy and happened fast. Customer service replied within the 24 hour window which I don’t find for many other websites. I will definitely be ordering again!
December 5, 2020
Unprompted review
I would give this company minus 5 stars…
I would give this company minus 5 stars if i could. I returned my item via a tracking service almost a month ago, I've emailed them several times asking them when they will process my refund and as ignorant as this company owner is she just cant be bothered with updating customers at all. They take the money happily and without any hesitation but when it comes to contact after that you may as well not exist! STILL WAITING FOR AN ACKNOWLEDGEMENT OF SOME KIND LET ALONE THE REFUND. WILL NEVER ORDER FROM SUCH A TERRIBLE COMPANY EVER AGAIN. DISGRACEFUL CUSTOMER SERVICE!
November 30, 2020
Unprompted review
Reply from PODUR
Dear Naila,
Please accept our sincerest apologies for the delay in response to your complaint along with the inconveniences you faced with our company. PODUR primes itself upon providing the highest quality of business to its customers. We appreciate your feedback and will take it upon us to further improve our service. We have investigated further into your specific case to try and figure out what to fix when helping with customer queries. In this case there were many emails sent in return, however due to the programme we use the emails might have been directed straight to junk thus you might not have seen them. However we do try to provide a response within 24 hours leading to a quick solution, but in this case it seemed that new chains of emails were being opened and giving us the impression that you were not able to see the responses. If you wish to investigate this further we are able to provide either screenshots or the dates that we responded to you.
Thank you
Kind regards,
PODUR
Take months to process returns
Exceptionally poor customer service and clothing quality.
I ordered 5 hijabs from them and the quality was terrible for the price. So I decided to return them. its been nearly 2 months and the return has not been processed and no news from them since even tho I have tracking confirmation that the parcel has reached them. I have emailed about 10 times and I haven't had a response.
Meanwhile, they are going along with promoting their new collection but cant return customers their money.
April 29, 2020
Unprompted review
Quick to take your money slow to return…
Quick to take your money slow to return it.
Ordered two abayas both poor quality not worth the price they slap on (try to be middle market but poor satin materials used)
Anyway I sent them back promptly and requested a refund. Been waiting for a month for money to be returned. They claim they haven’t received my items to process refund but I have tracking which proves they received them back in March!
How can they still be taking orders and delivering items as normal during this ‘pandemic delay’ but not fulfilling refunds for faulty items?
Con.
If my money is not returned soon I’ll be taking measures to escalate...
April 17, 2020
Unprompted review
Refund
I ordered a dress the 1st of March and I was going to wear the dress the 14th of March. When is was the 9th of March I still haven’t received any confirmation nor shipping emails, however they took the money from my bank account. I was very upset and they took couple of days before they answered my emails. I placed a second order, the same dress of course because I really needed the dress for a wedding. I told them that it is illegal to take money from a bank account without giving any information to the customer, and I therefore will demand a refund on the first order because of the circumstances. When I finally received the first order I returned it and got a receipt of it which I send to Podur. It is now the 12th of APRIL and I still have not received my refund nor a email even though I can see with my tracking number the packet was out of delivery the 8th of April. I am VERY sad about the treatment I have received by Podur and I hope they soon til give me my refund.
April 12, 2020
Unprompted review
Still waiting for an update of an order…
Still waiting for an update of an order I placed on 9th February. Quicking in cashing. Service not that much! Send several e mails and dms through instagram. No upodate whatsoever
February 19, 2020
Unprompted review
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