PODUR Reviews 

200
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Considering 60 reviews, reviewers had a great experience with this company. Customers frequently mention that deliveries arrive exceptionally fast, while the helpful support team makes the whole shopping process smooth and easy. People often praise the gorgeous clothing designs, premium materials, and wonderful attention to detail that make special occasions truly memorable. Some reviewers were not happy with the accuracy of the product images, noting that the actual colors often looked quite different in real life. Additionally, a few consumers experienced sizing inconsistencies, mentioning that certain items felt too tight or did not fit properly as expected. Others reported occasional delays or unhelpful responses when trying to process returns or resolve delivery issues with customer support.

What people talk about most

Product

People report ambiguous experiences with product, as opinions on the dresses and abayas vary widely among... See more

Quality

Reviewers mention positive feedback about quality, highlighting that dresses and abayas are well-made with... See more

Customer service

Reviewers highlight positive aspects of customer service, frequently describing the support as amazing and... See more

Order

Clients share ambiguous opinions on order, reflecting a wide variety of experiences. Some consumers praise... See more

Delivery service

Users describe positive interactions with delivery service, highlighting that shipments arrive really quick... See more

Reviews shaping this summary

Rated 3 out of 5 stars

The reason I’m 3 starts it’s because the package wasn’t very appealing, it would have been nice if it come in a nice pouch and not a plastic bag . But I have to say the dresses I order was really nice... See more

Rated 3 out of 5 stars

Delivery was really quick, however the colour of the outfit was not as depicted in the photos. More butter yellow than ivory. Sorry.

Rated 3 out of 5 stars

I have ordered 3 Abaya's from here: 1) Cinnamon blooms ordered about 2 years ago was absolutely beautiful! No issues 2) Stone-Beige Embellished Floral Cinch Abaya bought around Sept/Oct 25.... See more

Rated 5 out of 5 stars

I shop at Podur when I need a modest outfit for special occasions. I have ordered several times and never been disappointed. The customer service is great and sizing options means everyone is catered... See more


Company details

  1. Women's Clothing Store

Written by the company

Our designs are inspired by the essence of timeless sophistication and refinement - A collection of modest tailoring that celebrates femininity and self-expression, our signature morale - Worldwide delivery - Abaya, Kimono, Dress, Hijab - Kids and Woman


Contact info

3.8

Great

TrustScore 4 out of 5

200 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 33% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.8

All reviews

(200)

58 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very kind and confidential

I bought a dress from Podur. So the dress that i bought was not arrived. I contatced them trought by mail.

They reply my mails always and so kindly after all the research about my package. Podur sent me a new dress with express sending! (So i got my package on time) and they did! It's nice and kindly that they offer service.

The dress that i got is so nice so beautifull! I will recommend every person who loves dresses/abaya's

THANK YOU AGAIN PODUR <3!!!

February 25, 2022
Unprompted review
Rated 1 out of 5 stars

Didn’t receive anything…

February 2, 2022
Unprompted review
PODUR logo

Reply from PODUR

Dear customer. Apologies for getting back to you so late! Trust pilot has not been a priority of our company up until now.

We would very much like to look into this issue for you to ensure you receive you product or a full refund. Please do contact us on support@podur.co.uk and refer to this trustpilot review in your message.

Rated 5 out of 5 stars

Worth the ££

I recently purchased a Podur dress from their new collection. The dress size I ordered was a bit small for me so I contacted customer service for advice. I do not usually trust small businesses as I have had really bad experiences in the past, but I can say that the customer service was great. They guided me through the exchange process and advised me on the correct size. I have been a follower of Podur from the early days and finally worked up the courage to order from them and I must say I will definitely be ordering again. The quality of the outfit was definitely worth the price.

December 28, 2021
Unprompted review
Rated 1 out of 5 stars

No refund, cheap fabric

No refund. It has been a month. Besides that, on the pictures the dresses have a silky look but in real life it’s cheap polyester fabric.

December 16, 2021
Unprompted review
PODUR logo

Reply from PODUR

Dear customer. Apologies for getting back to you so late! Trust pilot has not been a priority of our company up until now.

We are sorry to hear that our products were not up to your standard. We would very much like to look into this issue for you to ensure you receive you refund. Please do contact us on support@podur.co.uk and refer to this trustpilot review in your message.

Rated 1 out of 5 stars

No refund!

I liked the dress, but it was too small. I have returned almost 3 months ago and still no refund! I will not place any new orders if I dont receive my refund. I do not recommend this webshop at all!

November 29, 2021
Unprompted review
PODUR logo

Reply from PODUR

Dear customer. Apologies for getting back to you so late! Trust pilot has not been a priority of our company up until now.

We would very much like to look into this issue for you to ensure you receive a full refund. Please do contact us on support@podur.co.uk and refer to this trustpilot review in your message.

Rated 5 out of 5 stars

Beautiful designs and looks more expensive in person

I was initially worried about ordering from this company based on previous reviews as I needed to return some items which were too big for me. Thankfully my worries were unfounded and the company was professional and courteous in handling my return promptly. I also ordered the Luna dress which seems pricy but looks really good and expensive on and doesn't have that same "tacky" look certain satin dresses can have when buying from fast fashion retailers. I felt really glamorous and the dress fit me very well (I am 5"4 and 110 lbs). It's a very versatile dress, you can wear this to a Western summer wedding and also pair it with a heavy printed dupatta worn over the shoulder/around waist for a glamorous desi event. I don't think this will be my last order with this company.

September 30, 2021
Unprompted review
Rated 5 out of 5 stars

Iam Very happy customer

I give 5 stars because i have been a customer with podur uk For a long time I was never disappointed Great customer service beautiful Quality classic clothing I recommend my friends and family thank you so much For always

September 2, 2021
Unprompted review
Rated 5 out of 5 stars

IN LOVE

The quality of these dresses are absolutely amazing. Absolutely love the design, material and fitting, my only complaint with this company is that they don’t have more dresses for me to buy. There was a system error where I ordered a dress that was out of stock, after long receiving one of the dresses I ordered I contacted customer services, they dealt with the situation within 24hours very professional and issued a refund. Will definitely be shopping here again and definitely recommend, the dresses are stunning.

August 4, 2021
Unprompted review
Rated 5 out of 5 stars

I ordered the dulce abaya with gift…

I ordered the dulce abaya with gift packaging earlier this week and it arrived this morning! It is so beautiful and even better than it looked online! Absolutely love the material and the packaging was so nicely done! Really happy with the order and the quick response from customer service with enquiries.

I ordered this for a friend's wedding gift but I will most definitely be ordering for myself in the future!

August 1, 2021
Unprompted review
Rated 1 out of 5 stars

Don’t buy here

I don’t recommend this company when you live outside the UK. I live in Belgium and when I received my dress it wasn’t like the picture, it’s poor quality and didn’t look nice. I returned the dress and now they won’t return me my money. I’ve been contacting them for so long and they keep making excuses or repeating the same questions. The dresses are expensive. So if you’re not sure about the size or whatever, don’t buy here. You won’t get your money back.

May 16, 2021
Unprompted review
PODUR logo

Reply from PODUR

Dear customer. Apologies for getting back to you so late! Trust pilot has not been a priority of our company up until now.

We would very much like to look into this issue for you to ensure you receive you refund. Please do contact us on support@podur.co.uk and refer to this trustpilot review in your message.

I am sure we can figure this out!

Rated 5 out of 5 stars

Lovely dress!

I'm not a person who would generally order an outfit online and certainly not for an occasion such as Eid. Nevertheless, the satisfaction we have with the simple yet effective 'pine dress' ordered for my daughter has lead me to order another for myself from the Podur range. The dress not only arrived on time, the package was beautiful too, most importantly, the fit is perfect with a neat and clean finish. The brand identity sits on one sleeve in style, compliments the simplicity of today's subtle choices.
Being a tailor myself in the past, I can clearly see the care and attention put into the cut and design of each outfit hence it meet good standards in terms of both quality fabric and stitch.
Above all, the company has employed talented skilled young people in a small village in Sri Lanka, given the opportunity to work. This gives the reassurance your money is going to the right place.
Podur surely has allowed me to highly recommend them with confidence.

April 30, 2021
Unprompted review
Rated 5 out of 5 stars

Love love their outfits

Love love their outfits.

I happened to lose my belt on one of my dresses and they were super duper kind to send me one for no cost! Extremely good customer service!!

Will be their loyal customer forever!

April 1, 2021
Unprompted review
Rated 5 out of 5 stars

Beautiful stunning dress!!!

Beautiful stunning dress, such quality and care in the materials and detail. I got the pastel bloom dress and Im so in love!!! Also, super customer service from Sonya! She was super helpful and polite I really appreciate her assistance in my order :)

March 21, 2021
Unprompted review
Rated 5 out of 5 stars

Highly recommend!!!

My experience with Podur is nothing short of amazing!
The Podur team are absolutely wonderful and it has been a pleasure being in contact with them. They were very informative and supportive, quickly responding to my questions. I am very impressed with how professional and cohesive everything is orchestrated.

I ordered the Luna & Bronze Dust dress and both were absolutely beautiful! I will definitely be ordering again!

Thank you Podur for your amazing hospitality

January 9, 2021
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Excellent customer service! Returned a dress from Sweden without a tracking code, and apparently the package got lost somehow. The company kept in touch with me until we found the package and they gave me a full refund - even though they received the package 1-2 weeks later than what their return policy required.

Would definitely recommend their company. And the dresses are high quality.

January 6, 2021
Unprompted review
Rated 5 out of 5 stars

Unique design

Bought a lovely dress from PODUR that I have already worn to three events. Plenty of copliments. Their designs are truely unique.

December 31, 2020
Unprompted review

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