Pointclub Reviews 

Use to be a great survey site. Now not so much. If you got disqualified you would get a credit of 12 points. Now that is a hit and miss. I have had one survey pending since Jan. Sent several emails and no response. Customer service is terrible. I recently finished a shorter survey as I was a little pressed for time. Finished it and guess what no points nothing. Sent a email and got back a long winded about how they appreciate the effort it took. If you appreciate give me points. This site has really gone downhill.

I've been a member of Point Club for many years without an issue. I recently tried to redeem my points, which were taken from my total. However, I never received the cash out. I have attempted to contact them weekly ( X's 4) without any sort of response. At this point, there's no point in continuing on the site and wasting my time. It's just wrong and sad!

This site stinks....takes MONTHS for the survey points to clear.
When they finally do clear it takes 2 weeks to get paid!

I have been with Pointclub for a very long time. I never had any problems until a few days ago. I had took a survey and when I tried to go back on the site,I could not. I have wrote them several times,they had told me what to do to get back on and I did everything they told me and nothing is working, I had almost enough to cashout. I can get on my other sites without any problems, it is only this one,I am to old for this. I lost money and gift cards to other sites before but I thought this one was different. If,this is how they are going to act,I don't want to be a member anymore.

I was a satisfied member for several years but not anymore. There used to be a lot of surveys and they always paid out even though it was slow. Now even if you manage to reach the minimum payout level there is no way to redeem, and customer service no longer replies to enquiries.

Absolutely shocking! Terrible music, terrible customer service and terrible environment in general. Will never return and don’t waste your time!

What an absolute joke. I have been a member of this survey site for a number of years and until recently had no problems redeeming my points. I reached the required amount this time and redeemed and i am still waiting for my redemption code from LAST JUNE. I have written SEVERAL messages but had no response to any of them just loads of ticket numbers and the promise someone would respond within 24 hours. Absolute joke

I finally received enough credit points to make a redemption, and they do not give me the "redeem" button on my home page. I have contacted customer support three times. Each succeeding time I reference the Ticket number, but all they do is give me another Ticket number and no response whatsoever.

I cannot access my account. What is wrong with this company? This is not good at all.

Does anyone work there? ....Where is my Reward??...Yes for at least the twentieth time or more now I'm asking what has happened to my reward even though I asked for it to be changed to Amazon.ca or Paypal?
Amazon.com -25,000pts Pending — Card U163059 redemption request 04/25/24 @ 23:04 PM
We are now coming on to two months since I requested this?
And I am getting no answers about it?

Here's something funny a day after this was posted,
Now after four months of waiting...I get this:-

Congratulations,
Bob Dack!
Your recent request for a redemption of 25000 points has been approved!
You will receive an email from Tango Cards with further details about selecting your gift card. Please contact PointClub Customer Support if you have any questions.
Thank you for being awesome!
We love having you in our PointClub family,
enjoy your reward!

total rip off. have been doing surveys for years with this site and even though they are the SLOWEST to credit and pay points, never had any problem eventually getting my reward and gift cards..until last month. 7 weeks ago I put in for $25 Amazon gift card and have not received it. They do not respond to any customer service emails or facebook postings. they are crooks. They leave the site up to collect more money on their end and probably will until all members have figured out that they are are getting paid for your surveys with no intention of paying the members. DON'T sign up...DON'T continue to complete surveys. They are thieves and will only rip you off of your time and your money.

Have been waiting on my $25 cash out into PayPal for almost 3 months!! It still says pending. I have sent 4 messages and no response. I'm not sure anyone works for them.

Since I joined more than 2 years ago, I have found that a majority of PointClub surveys took excessive time 2-8 minutes for screening in addition to a large majority of available surveys being duplicates with different points & fake survey length. Almost all of PointClub surveys need 2-4x time at least to complete if you do not give up for a variety of frustrating reasons. Much time has been wasted & near all surveys I tried for 2 years are having this cheating pattern & they keep wasting my time trying. And believe it or not, I am still unable to get even half of the minimum payout points AFTER TWO YEARS WITH POINTCLUB. Consequently, I received $0 incentive from this fully scam PointClub for OVER TWO YEARS

On June 7, I requested a payout of 100,000 points, as of today 7/15/2024. I have not received my GC yet. I contacted customer service through their portal 5 times requesting information. I am able to view that the inquiries have been received and are open, but have not been assigned to anyone. It is disappointing but after reading the comments of others, not surprised. If someone knows if there is an agency where this can be reported, please let me know. This is unacceptable because they are not following their own guidelines.

After 5 years as a member, Point Club has become a horrible waste of time and effort. They take weeks or months to credit your account after a survey and once you finally hit the $25 minimum cashout threshold and request a payout, it is more months of waiting and there is NO customer service at all. They ignore all E-mails and there is no other way to contact them. Steer clear, it simply is a rip-off time waster.

As a long time member of PointClub I've finally had enough and calling it quits. In the beginning it was great, the only complaint was the length of time it took to get completed surveys approved and added to the points balance in order to redeem. The last several times I've redeemed points it's been 4-5 weeks to process the request. This time around it's been 8 weeks, two inquiries to customer service with no response. I asked them to unsubscribe my membership and don't bother to redeem my points, total waste of my time. There are plenty of other great sites out there that are easier to earn points and most are very prompt in completing the redemption process.

I cannot get a customer service response for being unable to redeem points. Please contact me with assistance as soon as possible.

Company service is deceptive. I want a refund and cancel the service. Keep away from them

Been with this site for a while. It has become a total crap hole! Been waiting over 6 weeks to get a $25 Walmart gift card from them. They don't reply to emails and the customer service # is a joke. At least they reward you with 12 points even if you don't qualify for a survey but that's the only thing that is good about them. I wonder how their paying clients would react if they treated them like they treat us?

Seems like something happened website is a mess complete surveys no points credited the 12 points for not qualifying very rarely works have put in numerous requests for help no response looks like they are going to shut down time to move on it has become a big waste of time to