Pokeninjapan Reviews 

499
TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 240 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently praise the excellent pricing, noting great deals compared to other sellers, and the authentic high quality of the merchandise. People are generally very pleased with the quick shipping times and immaculate condition of items upon arrival. However, some customers also noted issues, such as receiving some items damaged during freight transport, or unexpected challenges with customs fees and delivery status. A minority of people felt that the packaging, while sometimes decent, could be improved to prevent potential damage during transit.

What people talk about most

Product

Consumers find product to be positive, highlighting great care in packaging and fast delivery times.... See more

Delivery service

People report positive experiences with delivery_service, noting that international shipping is fast and... See more

Order

Reviewers mention positive feedback about order experiences, highlighting that products arrive quickly and... See more

Price

Users describe positive interactions with price, frequently highlighting competitive rates and unbeatable... See more

Quality

Customers had positive experiences with quality, consistently highlighting the immaculate condition of their... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I ordered 10 booster boxes of Nihil Zero from PokeninJapan. The price was absolutely amazing, everything was packaged nice and securely, and from the moment it left their facility, it took only 5 days... See more

Company replied

Rated 5 out of 5 stars

Excellent experience. Made 2 orders for around 2k euros total. I had doubts about a shipping label being not deposited and they answered quickly. Tryed sealed products, slabs and singles (if they say... See more

Company replied

Rated 5 out of 5 stars

Pokeninjapan became my go to shop for everything pokemon. My orders are always delivered fast, packaged carefully, and the condition of everything is immaculate. Their customer support team is friendl... See more

Company replied

Rated 5 out of 5 stars

First time purchase from Pokeninjapan, was a great experience. Pulled a Mega Clefable SAR and Clefairy AR from 1 of the 2 booster boxes ordered. Will be a returning customer in the future for sure 💪... See more

Company replied


Company details

  1. Trading Card Store

Written by the company

PokeNinJapan is a store specializing in Japanese Pokemon cards. We bring a huge selection of Pokemon cards from Japan to Pokemon card fans around the world.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

499 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(499)

258 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Absolutely amazing

I ordered 10 booster boxes of Nihil Zero from PokeninJapan. The price was absolutely amazing, everything was packaged nice and securely, and from the moment it left their facility, it took only 5 days to make it from Japan to North Carolina, which is insanely fast shipping. So i give em a 5 star but only because i cant give em a 6 star lol

February 16, 2026
Unprompted review
Pokeninjapan logo

Reply from Pokeninjapan

Thank you for your wonderful review!
We truly appreciate you choosing PokeNin among so many shops. We will continue striving to improve our service and look forward to serving you again.

Rated 5 out of 5 stars

Best price on the market

Best price on the market! Fast delivery

November 30, 2025
Unprompted review
Pokeninjapan logo

Reply from Pokeninjapan

Thank you for your review! We’re so happy to receive such a high rating. Our team will keep working hard to ensure your continued satisfaction. We look forward to serving you soon again!

Rated 5 out of 5 stars

Super friendly

Super friendly team, great communication! I’ll definitely be buying more! Need to complete the master set!

Thanks again Pokeninja

February 21, 2026
Unprompted review
Pokeninjapan logo

Reply from Pokeninjapan

Thank you for your wonderful review and kind message.
We truly appreciate you choosing PokeNin among so many shops. We will continue striving to improve our service and look forward to serving you again.

Rated 5 out of 5 stars

I buy b2b to Norway

I buy b2b to Norway, always good help, very good customer service, quick response (importent for me), always good packaging and QUICK shipping.

Trustworthy, you can contact them on discord for questions.

February 20, 2026
Unprompted review
Pokeninjapan logo

Reply from Pokeninjapan

Thank you for your review! How was the product? We’re so glad to hear that you were satisfied with our service. We’d be happy to have you shop with PokeNin again, and see you on discord!

Rated 5 out of 5 stars

Best pokemon company

This company is really professionnel, they have a really great customer service and the products are conform with the post on the internet website

February 19, 2026
Unprompted review
Pokeninjapan logo

Reply from Pokeninjapan

Thank you for your review! We’re so happy to hear your kind words about our customer support.
If you have any questions or concerns in the future, please don’t hesitate to reach out. We look forward to serving you again!

Rated 5 out of 5 stars

Ordered some cards for the first time…

Ordered some cards for the first time and shipping was quicker than anticipated!

February 19, 2026
Unprompted review
Pokeninjapan logo

Reply from Pokeninjapan

Thank you for your review! If you are ever looking for cards, boxes, or anything else, please feel free to visit PokeNin again.
We will continue working to improve our service and ensure your satisfaction, and we look forward to serving you again!

Rated 5 out of 5 stars

Efficient & Trustworthy

The whole process was incredibly smooth. Got updates throughout the entire thing and received package with 0 damage. Cant complain.

February 19, 2026
Unprompted review
Pokeninjapan logo

Reply from Pokeninjapan

Thank you for your review! We’re so happy to hear your kind words.
If you have any questions or concerns in the future, please don’t hesitate to reach out. We look forward to serving you again!

Rated 5 out of 5 stars

5 stars - will be using them regularly

I Just placed my second order with pokeninjapan. Products where authentic and packaged well.
They ship the package quickly and I recieved my first order 4 business days after placing my order. (I did pay for fastest shipping service)
I will be a repeat customer 👍

February 18, 2026
Unprompted review
Pokeninjapan logo

Reply from Pokeninjapan

Thank you for your wonderful review!
We truly appreciate you choosing PokeNin among so many shops. We will continue striving to improve our service and look forward to serving you again.

Rated 5 out of 5 stars

Everything is great with PokeNinjapan.

Everything is great with PokeNinjapan.
The whole process has been made easy and affordable. No issues, frendly and quick response.
Product for shipping are well packed from damage and arrives on time.
That's why the 5 star rating

January 25, 2026
Pokeninjapan logo

Reply from Pokeninjapan

Thank you for your review!
We truly appreciate your continued support of PokeNin.
If there is anything else we can assist you with, please don’t hesitate to contact our customer support team. We look forward to serving you again. Thank you!

Rated 5 out of 5 stars

The best !

I’ve ordered from PokeNinJapan several times already, and every experience has been excellent. Shipping is always fast, everything is packed very securely, and all items arrived in perfect condition.
Highly recommended ! I will definitely keep ordering from them !!!

February 12, 2026
Unprompted review
Pokeninjapan logo

Reply from Pokeninjapan

Thank you for your review! If you are ever looking for cards, boxes, or anything else, please feel free to visit PokeNin again.
We will continue working to improve our service and ensure your satisfaction, and we look forward to serving you again!

Rated 5 out of 5 stars

Highly recommend

Have bought from many times. Highly recommend. Prices are always cheaper than anywhere I've found so far. Yes, it takes a little extra time to ship. Never had a problem and packaged extremely well for the overseas travel. They are my GO 2 for Japanese booster boxes

February 11, 2026
Unprompted review
Pokeninjapan logo

Reply from Pokeninjapan

We truly appreciate your continued support of PokeNin.
If there is anything else we can assist you with, please don’t hesitate to contact our customer support team. We look forward to serving you again. Thank you!

Rated 5 out of 5 stars

My best overall experience of buying…

My best overall experience of buying Pokémon TCG in Japan yet. Great communication from the pokeninjapan team on discord and my preorders arrived before my local shops had theirs. 10/10 recommend if you want to purchase your stock direct from Japan at discounted rates.

February 1, 2026
Unprompted review
Pokeninjapan logo

Reply from Pokeninjapan

Thank you for your review! We’re so happy to hear your kind words about our customer support.
If you have any questions or concerns in the future, please don’t hesitate to reach out. We look forward to serving you again!

Rated 5 out of 5 stars

Always have exactly what I’m looking…

Always have exactly what I’m looking for. Amazing quality on the singles I’ve purchased so far and the booster bundles are always packaged safe and arrive quick

January 24, 2026
Unprompted review
Pokeninjapan logo

Reply from Pokeninjapan

Thank you for your wonderful review!
We truly appreciate you choosing PokeNin among so many shops. We will continue striving to improve our service and look forward to serving you again.

Rated 5 out of 5 stars

Amazing Seller!

Really amazing experience! Tracking updates were perfect! Shipping time was nice and fast! Super smooth experience. Today i recieved my two booster boxes and was in amazing packaging! Now im going to order alot more!

Greetings from South-Africa!

February 8, 2026
Unprompted review
Pokeninjapan logo

Reply from Pokeninjapan

Thank you for your review! How was the product? We’re so glad to hear that you were satisfied with our service. We’d be happy to have you shop with PokeNin again!

Rated 5 out of 5 stars

Have bought multiple times and it’s…

Have bought multiple times and it’s always a pleasant and trustworthy experience. Fast shipping and great service overall, I will continue to buy again.

February 4, 2026
Unprompted review
Pokeninjapan logo

Reply from Pokeninjapan

Thank you for your review! We’re so happy to receive such a high rating. Our team will keep working hard to ensure your continued satisfaction. We look forward to serving you again!

Rated 5 out of 5 stars

Great prices

Great prices, great customer service, and great timing! Second purchase here and will be coming back for more!

February 11, 2026
Unprompted review
Pokeninjapan logo

Reply from Pokeninjapan

Thank you for your review! We’re so happy to hear your kind words about our customer support.
If you have any questions or concerns in the future, please don’t hesitate to reach out. We look forward to serving you again!

Rated 5 out of 5 stars

Exactly as described

Exactly as described, amazingly cheap. Will definitely be ordering again.

February 10, 2026
Unprompted review
Pokeninjapan logo

Reply from Pokeninjapan

Thank you for your review!
We truly appreciate your continued support of PokeNin.
If there is anything else we can assist you with, please don’t hesitate to contact our customer support team. We look forward to serving you again. Thank you!

Rated 5 out of 5 stars

Fantastic online stone

Fantastic online stone , really good selection of cards and awesome selection of boosters available and great prices , shipping at a good rate too so very happy , highly recommend, will be coming back again myself.

February 9, 2026
Unprompted review
Pokeninjapan logo

Reply from Pokeninjapan

Thank you for your review! If you are ever looking for cards, boxes, or anything else, please feel free to visit PokeNin again.
We will continue working to improve our service and ensure your satisfaction, and we look forward to serving you again!

Rated 1 out of 5 stars

Cancellations on Preorders cost

20% penalty for Cancellations on Pre orders. Crazy

February 5, 2026
Unprompted review
Pokeninjapan logo

Reply from Pokeninjapan

Thank you for your candid feedback.

Because pre-order items are subject to large price fluctuations and require us to secure quantities in advance, we set the cancellation fee at 20%, compared to 10% for regular items.

At PokeNinJapan, we put our full effort into securing pre-order stock so that we can deliver even one box to as many customers as possible.

As we have mentioned repeatedly via email and other communications, prices may go up or down after pre-orders open. Even if the price increases, PokeNin will not charge any additional amount. Likewise, if the price decreases, we do not issue refunds. Any gains or losses resulting from price changes after the pre-order are entirely the customer’s responsibility.

The cancellation fee is intended to act as a deterrent against cancellations triggered by price drops. In cases such as mistaken orders or other unavoidable circumstances, we may waive the cancellation fee if you contact us within 30 minutes of placing the order. However, if all customers were allowed to cancel freely when prices fall, we would have no choice but to stop accepting pre-orders altogether.

We understand that this may be difficult to fully accept, but we kindly ask for your understanding.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look