Polarbackup Reviews 

After a lifetime purchase they just decided to stop my services as they cant afford it and asking me to pay the monthly subscriptions. The worst part is that i cannot download my own files now as their restore tool is crappy! Just stay away from them and you and your data will be safe!

By lifetime, it turns out that it means "lifetime of the service" which for me will end in 14 days after 4 years. This is sharp practice which surely is a breach of contract. I am offered a subscription service which I will not be accepting. I cannot recommended this company.

I wasn't too worried about the slow speeds given this is held out as a cold storage solution but, as the other reviewers have said recently, this appears to be a bait-and-switch operation. I have written to them requesting a refund for my "lifetime" plan (their sales hook was "Pay Once, Store Forever"), but I'm not holding my breath. Disappointing.

Bad service and product.
It is too slow to download the files.
They invite you to buy a product for life and then require you to pay more to continue the service.
What do you call it, scam !!!

Now after a few years, they remove the timelife I paid and want me to pay every month. Go to the hell polar backup!!

Never use this company - they are a scam. It's bad enough they were offering a poor solution for data storage and backup. Now they pulled the rug out from anyone that purchased a lifetime plan and are deleting your data in 14 days unless you sign up for an expensive monthly rate (even though we already paid a lot for a "lifetime" plan).

Lifetime accounts are no more. Pay monthly or loose everything. Totally understand it wasn't sustainable, but transitioning the lifetime accounts to a lesser account, or 25% storage, or something would have been something.

I bought a LifeTime plan of 5TB with PolarBackup, which worked fine until now. But this morning, I suddently received a mail informing that they are cancelling all LifeTime subscriptions, and I can either subscribe to a monthly plan, or lose all my data in 15 days... This sounds like a Scam to me... Basically, once you have your data with them, they can do whatever they want with your subscription. I will not subscribe to a monthly plan with them of course. I can have a better and cheaper plan with iDrive, which I'm already using for more than a year now, and it works like a charm !

Lifetime until it's not.
As the title states, I paid for a lifetime subscription only to get an email saying that it's not lifetime because they cant sustain it. Bad Business.

yep, like the other users - lifetime ends when electricity costs at Polarbackup rise. It's a complete planned scam.

Lifetime doesn’t mean lifetime with these charlatans. Should of saved the money and bought another portable HD, which is around the same price, and would be more reliable, as unreliable as they are.

I did a lifetime subscription like a lot of other people.

Now they're downgrading all of us to a monthly subscription, at $6.99 per month.

So basically, we paid a lot of money for a lifetime subscription that expired in a few years, while the company, with our upfront money, funded their infrastructure and resold the service at a monthly cost.

I think it is a despicable behavior and in some countries it could even be punishable by law.

Worst thing ive bought in a long time, dont even thjink about it. horrible speeds and now my lifetime unlimited data went from unlimited, to 5TB to now 7$ a month or lose your data, SCAM!

Polarbackup is useless - technically and also business wise. Having a lifetime plan, I'm now being told to switch to a monthly plan - or Polarbackup will cancel my plan - these guys are ridiculous!

BEWARE - DO NOT PURCHASE ANY STORAGE PLANS FROM THIS COMPANY FOR THE FOLLOWING REASONS:
* The "plan" is per device; if your device breaks &/or is no longer functional you will need to pay extra $$$ to add a 2nd device onto the plan & then you will need to delete or archive the previous device as stated by Lisa Mason: "You should also add a second device with this plan, but in the future, you will need to archive or delete the previous one."
* READ the "terms & conditions thoroughly", as Lisa states: "Please know that these are all stated under our terms and conditions."
* While I was able to install Polar Backup onto my computer, I was NEVER able to download any photos into storage & the Polar Backup representatives NEVER provided any assistance to rectify this issue.
* $200 paid on a "LIFETIME PLAN" that obviously is not "lifetime" as all computers break sooner or later; misrepresented information by the company.
(Anna G Polar rep) stated the following: "Please know that the lifetime plan is for the original device and we understand things happen to computers where you have the option to add new machines from deleting the old one as well as archiving. Some options may not work due to the basic support plan under your account being expired, you can upgrade the support plan which will also add the number of users under the account and the ability to add more machines to be backed up."
* Polar Backup refund policy must be claimed within 30 days of purchase; CLAIM THE REFUND as this company is abysmal. As stated by Anna; "please know that our refund policy is 30 days of making the purchase.
* IF YOU HAVE PURCHASED ANY STORAGE PLANS FROM THIS COMPANY GET A REFUND ASAP & TAKE YOUR MONEY TO A REPUTABLE COMPANY!

I've been a holder of a lifetime account with Polar Back for a couple of years now, and initially, it worked seamlessly. Recently, when I decided to upload more data, things took an unexpected turn. It seems they took notice and drastically slashed my upload speed to sub-zero levels, rendering the platform almost useless for uploading anything substantial.

To make matters worse, their proposed "solution" to this issue was to demand payment. This sudden and unreasonable demand for payment to restore normal functionality is not only disappointing but also feels like a breach of the terms of a supposed lifetime account.

My advice? Avoid Polar Back. The service is unreliable, and their actions make them appear untrustworthy. It's disheartening to see a company with a lifetime account model fall short of its promises and resort to questionable practices. Polar Back fully deserves the reputation it has garnered, and it's not one that inspires confidence in long-term usage.

In summary, steer clear of Polar Back if you're looking for a reliable and trustworthy cloud storage solution. There are better options out there that won't leave you questioning the integrity of the service you've invested in.

Hate to see all the good reviews as I felt the same about their sister company a few years before their true colors came out. Within time they will end their "unlimited backup" as they have done in the past with their other companies. Not sure if it is the amount of money they make or the number that sign up but as soon as they reach the point then you can kiss your "unlimited" backup plan good bye. It has happened to thousands of us. If they lived up to a lifetime plan that would be great but they will not, so please beware. Google Zoolz to see what they did with their thousands of thousands of "lifetime backups" and it probably won't be many more years before the same will happen with Polarbackup so beware. Their lifetime is NOT a lifetime. But if you time it right, you might at least get 5 years before they pull the plug. This is a pattern of the owner Muayyad (Mo) Fahed Shehadeh of all these shady companies.

ABSOLUTE SCAM, avoid at all costs, I joined in 2020, I paid for 1TB Cold Storage Lifetime and additional $24usd a year for 100G Instant Vault. I just checked my vault as I have a corrupt file only to find that NOTHING has backed up since 2020 when I joined ie 3 YEARS AGO!!!!!!!!

I bought a cloud backup package from PolarBackup that included my computer and cell phone. When I downloaded and tried to use the cell backup, it wasn't compatible with my phone, so I wrote to PolarBackup and asked for a refund. After a short back and forth they said that the order had been canceled and the refund had been sent and could take up to 7-10 days to reach my bank account. After waiting and not receiving the refund, I initiated a claim with my bank to recover the money. My bank contacted PolarBackup, who said that I never asked for a refund, and my bank denied the claim. I tried sending in all my email with PolarBackup to get the claim reopened, but they said they wouldn't reopen the claim because they wouldn't be able to get the money back on it. So I reached back out to PolarBackup, and they said that because I opened a chargeback case it's out of their hands and I would need to take it up with my bank. Horrible. What a huge disappointment in both my bank and PolarBackup. Do not use PolarBackup unless you like throwing money away on crap.

What a SCAM!!!!!!!

I too bought into their promise of a LIFETIME of 5TB storage for 1 easy payment....

Just a little while into my FREE LIFETIME I was charged a fee and my account is blocked.

They are holding my data hostage.

Scammers like this should be in jail... Disgusting!!