Polarbackup Reviews 

The 2-star is for 5TB lifetime storage space.

First, it is using Cold-Storage technology so that the company can save on operating cost. When you need to restore a file or files, you must send a request. Then, they will send you an email between 3-12 hours letting you know your files are ready for download.

Second, when you purchase a new PC, reformat your HDD, or simply do a fresh Windows installation, the Polar Software will recognize your PC as NEW, and will refuse you to do any backup with the new PC UNLESS you pay for the new feature, which they will bill you for ONE YEAR, not month-to-month. You MUST delete your back up on the old PC, and re-upload everything with the new PC, or new HDD, or new Windows. If you have a few Terabytes of data, it is a pain in the ass to not pay them.

Third, you have options to have more users & more PCs IF you pay them a lump sum of ONE YEAR service. Even to archive your old back up, you will have to pay.

If you are good with 5TB lifetime storage and you are sure you will never purchase a new PC, or a new HDD, or format your HDD, or reinstall Windows, then, you are good to go. The catch here is that you have 5TB for lifetime storage with ONE USER on ONE PC. If you do any of the followings I mentioned up there, you MUST PAY in ONE FULL YEAR service.

Updated: Dec 9,2020

Thanks for your reply. I love your reply, "A new machine means a new backup". A simple Windows reinstallation will make my computer "NEW", and I will have to pay annual fee to upgrade in order to archive my data. This is a really good trick that everyone needs to be aware of. It is NOT mentioned until we run into it.

I believe users like myself should be continued to back up even after a fresh Windows re-installation. If I don't want to upgrade, my only option is to delete everything and reupload everything. To archive, I need to upgrade to Tier 1 support, which is still 1 user and 1 PC. To add an additional user, we must upload to Tier 2 or Tier 3 if more users.

After emailing back and forth with your support for a few weeks, I still don't know if Tier 1, which allows me to do archiving of my data, will solve my problem. Let's say I am upgraded to Tier 1, and my data is archived. Then, I need to delete my old user and old pc, so I can create a new user to continue my backup. My question is, will my archive be deleted at the same time I delete my user and pc? Or my archive will stay even without user and pc? Thanks.

In sum, I just want everyone to understand the frustrations that they WILL run into after they re-install Windows. Do not think that buying a lifetime is everything you need.

High risk of this being a scam.

After being scammed by Zoolz I was looking for an alternate back up solution and found these guys.
Zoolz took my money for a 'lifetime' subscription then cancelled it and kept the money. Zoolz is connected to Genie9 and Muayyad Fahed Shehadeh.

Polar Back Up is offering exactly the same interface and the same back up package as Zoolz has just cancelled. It is run by the same person (with a minor address change to avoid detection)

Check out Companies House (UK) registrations for Genie 9 and Polar Backup Limited - company numbers 08669198 and 12274576 - click on the people tab.

Buyer beware, this could be one scam shutting down to be reborn with a different name.

Updated:
Note response below. Even though I have proved the connection Polar backup have replied with a standard messaged denying all knowledge. Check yourself they have the same Director who has run with customer's money at Zoolz.

They have also been very aggressive trying to get genuine reports like this one removed. I have had to send screenshots of tweets and messages entered on their communication page to prove that I have tried to contact them (with no response).

They have now tried to get Trustpilot to take this down as they claimed it was about another company.

There is something very wrong with Polarbackup. I cannot recommend that anyone put their cash or data here.

I purchased the lifetime 5Tb deal from Polar. I shared a very similar experience to Jan from Germany. (22 Feb 2020)
I complained to them that my two files of 157 Gb each (314 Gb) (which I had almost lost in a crash of a drive hence the purchase) that I was not able to back up the two files as it had taken two weeks to upload 87 Gb and then hung.
Their technical guru “Alex” remotely come on my PC and fiddled with it for a half-hour and said that they were large files so it may take a while to upload !!!
This happened twice more with my PC being looked at remotely and requested a refund as I had complained within the initial 30 days. I was told NO I can’t have one.
They also seem to think that all Polarbackup users are tech capable (I am not) as I was told to download the Log files and zip the two together so they could see the problem!!.
I also use Google drive which is very intuitive which this program isn’t and have no problem uploading and downloading. The drawback is the amount of back up space you have. Again the reason to have purchased this Polar program. The support from Polar is fair but you have to wait.
I became so frustrated with their system. I bought a QNAP NAS drive (Yes quite a lot more expensive) but much more reliable Uploaded 314 Gb during the day and I have the security of knowing that if a drive goes down all I have to do is slap in another drive and it will be rebuilt.
Would I recommend Polar BackUp NO save your money and put it towards a NAS system. As the saying goes if the deal looks too good to be true it probably isn’t. This was my experience and I hope that my comments may help you decide with Polar or a NAS system

I decided to give Polarbackup a shot to backup my external hard drive.

It works well enough, although some of the other reviews regarding slow backup speed are true. It took me about a month of leaving my computer on overnight with the backup running to backup ~900gb.

Polarbackup's standard responses that "upload speed depends on multiple factors like your internet connection and speed" and that in "99% of cases data transfer speeds are a localised..." don't hold water as the upload speeds to other cloud storage providers (e.g. Dropbox) using the same internet service are exponentially faster.

Notwithstanding the above, upload speed is not my primary complaint. Like I mentioned above, I wanted to use Polarbackup to backup my external hard drive. When my laptop recently failed, I acquired a new laptop. To continue backing up my external hard drive (accessed via the new laptop), I've been informed by PB Support that I would either have to upgrade my "lifetime" plan or have to delete my existing backup and start anew. I'm not particularly keen to delete the 900gb and start again given it took me a month to get there in the first place. I also feel this sort of defeats the purpose of having a backup.

Customer service from Alex Bell has been prompt and polite thus far, but ultimately has not been helpful in my situation.

I would not recommend Polarbackup unless you're using a desktop that you intend to periodically upgrade and keep using for a long period of time.

This is a great product with an exceptional support team. Also, the prices are pocket-friendly.

Pretty okay service considering the price. Paid $80 for the 5TB, got on deal. Couple things I notixed, when I retrieved I had to wait three-ish hours so I thikk It’s cold storage . There was an option to upgrade fr instant retrieval but I don’t need it. Set my BU overnight, didn’t see problems with speed but everything finished by morning.

This is just a scam. Nothing good about it. Many other services just like this that offer "Lifetime Deals" then you have it and then 6-12 months they pack up and change names.
Total garbage and slow backup and recovery times and it's NOT a problem of my internet connection or slow hardware, I have FiOS with fiber network connection so its definitely not that, I use other backup software and have no problems.

FYI for others getting told its a localized problem for the slow backup, It's not, they use AWS Glacier, Glacier is slow because it's used for cold storage and it's cheap to store files but is slow to upload and download files which explains the reason why their service is slow.

i want a refund

i have purchases the plan of 5tb on 13th june and i found it very useless, the upload speed is very less, moreover the files are not directly accessible on the portal, download or restoring file is another headaches, it say to wait for 3 hours to download

this is useless in my point
polar backup claim 30 days refund policy so please i want refund

after getting in touch with the polar backup they refuse to provide me a refund as i have purchased a subscription from third party, now when i get in touch with the third party i am getting a response from them that they dont provide a refund

let see if paypal security help
this is the worst purchase of my life so far

I have purchased 5TB life backup plan. it's backing up at 67kpbs, are you eff kidding me?! with this speed, for a week, it only backed up 8.21GB/5TB. it would take life time to use this 5TB cold storage. I can't even imagine what the download speed would be. think twice before you committed the purchase.

I have bought 2 TB lifetime plan. In the process of using it, I encountered technical problems (duplicate folders were created in the cloud due to the change in the first letter of the folder name from capital letter to llower case letter). Also after restart or sleep program often dont work properly (CPU is 25% busy, but file uploading does not go) and required manual restart. Technical support specialists could not help me solve the problem, although I followed their instructions, reinstalled the program, turned on advanced logging and sent report files, took screenshots, etc. Despite the fact that the site has a 30-day money-back deadline in case the service is not pleasant, no one responds to my repeated requests in connection with the above-described problems and does not give either a positive or a negative answer.

Update:
Money has not yet been returned to me despite repeated appeals, about 3 weeks have passed.

* Does not automatically run at startup.
* When manually re-indexing, it forgets where it left off and has to totally re-analyze what has and hasn't been backed up yet.
* It does not recognize changes to files or folders it is supposed to backup
* It is horrendously slow to back up

In short, not a workable backup solution

I've been dealing with these people since I bought the 5TB plan through Mashable (another worthless vendor.) I've asked for a refund a number of times and have had no luck. The rate at which the data is backed up is extremely slow. I have over 4TB of data I want to backup and after a week of continuous backup, it only backed up 30GB. They're either throttling the data or their servers can't accept at the rate I can transmit. In either case, the product doesn't meet what I need it to do so I asked for a refund. Crickets.

AN UPDATE: After posting on Trustpilot, I received a direct response from Polarbackup. They initiated a refund through Mashable/StackCommerce. While I'm satisfied with the refund, I still had questions about the rate of transfer (upload speed) for my data. Polarbackup indicated that the issue was in all likelihood on my side. While possible, I feel it was highly unlikely as I used to be a Crashplan user until they went to a different pricing model. I never had any issues with Crashplan, uploading or downloading. Be that as it may, Polarbackup could be a solution for the average user looking to backup small amounts of data to the cloud. In my particular instance, I found the transfer speeds not suitable for my needs.

First time I have used Polarbackup and very happy with great support (Alex Bell) who's prompt, polite and helpful.

Wonder sales team (Lisa Mason) who was patient, helpful and professional in assisting me with license activations.

On top of that. The price is for storage is valuable indeed.

Great company. Seriously cheap. Life time cloud backup. What more could you ask for.

Customer support is excellent. They didn't get back to me in 24 hours, as they advertised. It took 48 hours roughly. which isn't that bad. So I called the customer help phone number and they answered immediately and the guy that answered was more than helpful and answered all my questions and was very friendly.

I am a happy customer

Though it claims to work on MacOS it does not work at all. They won't return your money either. It's a scam.

I am searching for these types of software for long time. I have purchased 5TB plan at $78 on DealMirror Black Friday offer. Awesome product and offer. Thanks DealMirror and PolarBackup.

Got the 5 TB plan, great value for money