Polesportshop Reviews 

Terrible customer experience from start to finish.

Their checkout system splits the street number and street name into separate lines, which caused delivery issues when the parcel was transferred to the local postal service in France. My address wasn’t transmitted correctly, I had to spend 20 minutes on the phone fixing it myself, no delivery notices were left, and I ultimately had to collect the parcel from the post office a week later.

Sizing is completely inaccurate. I usually wear S, ordered M to be safe, and it fits like an XXS — I couldn’t even pull it past my thighs. There was no warning that the item runs extremely small.

To make things worse, no prepaid return label was provided. It cost me €15 to return something that was unwearable.
If you’re ordering from France and haven’t bought the brand before, be careful. Size guides are unreliable and customer service is not helpful.

Would not order again.

I have bought a pole as well as all sorts of pole wear from this website and I can definitely recommend them! Customer service is lovely - they guided me on which pole to get and the shipments/delivery was so fast - I received my parcels within just three days (I’m based in Denmark). I love shopping here and I wouldn’t be scared off by the few bad reviews - I’ve only had great experiences.

Not only They messed my delivery (I ordered shoes one month ago)and they delivered to dpd point and now they say I wanted to be delivered to drop off point - when I asked for proof they said they ask dpd for WRITTEN CONFIRMATION 😂 I sent telepathically information to dpd in this case? Nobody informed me, dpd started investigation where is a parcel and Sara is trying to scare me with lawyer!! Sara from this company should be fired in first place for way she talks to customer and how she behaves. I’ll move whole internet till got my money back and you can deal with DPD by yourself! As my friend said you can say a lot from the way customer is treating client and I’d say stay far away from them!

Bought a Lupit Premium Pole Dance Crash Mat for underneath both my pole and aerial hoop, and absolutely love it … was cautious about ordering but could not buy this brand in the uk. My messages to Polesporte were full of questions before I ordered were answered fully and promptly and so I ordered my mat. The mat arrived within the timescale they said it would and I am very very pleased with it. Thank you

Joke of a company!! Please never order from them especially if you don’t live in Germany! I ordered my items almost a month in advance before Christmas and my items didn’t arrive my emails and Facebook messages were ignored! They only responded after I escalated the issue on PayPal blaming everything on Brexit and Christmas. When the items arrived they were wrong size even though on the receipt it stated the size I ordered my items in. Upon checking their website i found out that my size was no longer available which wasn’t the case when I actually ordered my stuff!! That being said they just took the money and didn’t even bother shipping my items in the first place!! To say that I’m upset with their service would be an understatement!!
When responding to my complaints they also got very defensive and rude saying it’s not their fault and they’re the best and biggest pole supplier in Germany providing outstanding service! Honestly, the cheek of it!
Never ordering from them again and not recommending to anyone! Save yourself stress, energy and money.

On the 3 of november i bought a Lupid pole Classic G2 Quick Lock Stainless which i paid in full value 422,91 euro which included DHL transportation to Portugal. Now the reoson im writing a review is to show my current disheartened state as to why my order is taking so long even under current COVID situation . The item was picked up by DHL on 4 of November 2021 ,its now 2 december 2021 and till date i have received nothing. I have contacted the company POLESPORTSHOP via email which they promptly responded and told me i would have received it 2 weeks ago and it did not happen . Anyways i waited patiently and sent two weeks later a further two emails requesting as to what was going on as the tracking status remained unchanged after the 9th of november.These two emails went unanswerd and i still am left in the dark. Now my problem is not that i want my money back,its that i only want whats mine and thats the product i orderd, and to know exactly if you have requested an investigation to DHL as to the whereabout of my pole order. I will when and if i receive my pole change my review and give a proper REVIEW of what i feel as right now im starting to get very frustrated and dissapointed

Warning! If you don't plan to do charity, don't spend a single EUR in this store. They are fraudsters. At first, they replied to my emails, but after they wrote, that "my order has shipped", they ignore all my (4) requests to send tracking number. I ordered at 12th of August Pleaser shoes, at 25th of August they sent email, that my order has shipped, but till today (7th of September) I didn't receive my order.
At invoice, transport company was shown DHL. I have contacted DHL, they said, that there is no one shipment to me. Also at DHL suggestions, I contacted Itella, because they handle DHL Deutsche Post shipments. Itella said, that there is no shipment for me too.
So, the badly summary is, that polesportshop.de stole from me 103.18 EUR. Please be careful.